MMCD Operations Support Section Information
Administrative Support Unit
The Administrative Support Unit (ASU) provides Division and Branch level support in the areas of telecommunications, non-managed care plan contracts, budget information, public record act requests, purchasing, space management, personnel services, ergonomics, general administration, and health and safety. The ASU is also the lead in outside audits of MMCD systems and coordinates related responses for MMCD. In addition, the ASU is responsible for overseeing the MMCD CalATERS mailbox and provides assistance to MMCD employees processing expense claims through CalATERS.
Systems Support Unit
The Systems Support Unit (SSU) acts as liaison between the Information Technology Services Division (ITSD) and Xerox State Healthcare, LLC (formerly Affiliated Computer Services) through the California Medicaid Management Information System Division (CA-MMISD). SSU updates the statewide database for changes in the managed care program such as the addition or deletion of contracted health plans and aid codes; updates the Fee-For-Service claims payment system to incorporate the changes in managed care contracts in order to prevent duplicate payments; arranges for provider bulletins and letters to be sent to the provider community on behalf of the division; updates the provider manuals as changes occur in the managed care program; and is the initial contact for trouble shooting plan or provider system problems. Additionally, SSU is responsible for maintaining the MMCD website and for the development of information technology related written products.