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Ombudsman

An Ombudsman is a person in a government agency to whom people can go to make complaints or explain problems with the programs or policies of the agency. ​​

  • Services

  • Assist you with navigating through the Medi-Cal Managed Care System
  • Help you find information in order to access appropriate mental health services
  • Address concerns or grievances about services
  • Conducts impartial investigations of member complaints about managed care health plans
  • Helps members with urgent enrollment and disenrollment problems
  • Offer information and referrals

Contact Us

Medi-Cal Managed Care
Phone: 1-888-452-8609
Email: MMCDOmbudsmanOffice@dhcs.ca.gov

Mental Health
Phone: 1-800-896-4042
Email: MHOmbudsman@dhcs.ca.gov 

Last modified on: 7/10/2017 3:25 PM