Healthy Families or Medi-Cal for Families payments go to Medi-Cal Premium Payments for the "Medi-Cal for Families" Program

WDP Frequently Asked Questions: 

1. Q. How do I use the DHCS, Electronic Funds Transfer (EFT) payment option?

A. Go to the DHCS/Third Party Liability and Recovery Division website and under the Quick Reference Link is the EFT Information Guide. This guide provides step by step instructions on how to make an EFT payment. You will need your DHCS account number [same as Client Identification Number (CIN)], your bank account and routing numbers to make an EFT payment.

2. Q. Can I set up a recurring payment plan with the EFT payment option?

A. No. The EFT system does not have a recurring payment feature but you can schedule single payments in advance up to 365 days.  After scheduling a payment, there is a “New Payment” button that gives you the option to schedule another payment.

3. Q. If I enroll in the Registered EFT User option and send you a copy of a voided check, will   my payment be deducted automatically from my bank account each month?

A. No. By enrolling in the Registered User option, payments are not automatically deducted from your bank account.  Registered Users are responsible for logging in and scheduling payments to DHCS.

4. Q. Did you receive my check or Electronic Funds Transfer (EFT) payment?

A. Please contact your financial institution to confirm whether your payment was made to the Department of Health Care Services, Working Disabled Program.

5. Q. Can I request payment envelopes?

A. We no longer provide postage paid business reply envelopes. The Department of Health Care Services is encouraging the use of Electronic Funds Transfer otherwise known as EFT as it is faster, cheaper, and greener.

To use EFT, go to: www.paycalifornia.com (Not DHCS), If you want to mail us your payment, please send it to:

Department of Health Care Services
Third Party Liability and Recovery Division
Working Disabled Program – Dept. 155,  MS 4718
P.O. Box 997421
Sacramento, CA 95899-7421

Please be sure to include your Client Index Number or CIN on your check or money order.

6. Q. How do I set up an automatic monthly payment through my bank account?

A. Please contact your financial institution to set up automatic monthly payments or bill pay using your bank account.

7. Q. What is my Client Index Number (CIN)?

A. Your CIN is the set of 8 numbers beginning with a “9” and letter (example: 90000000A) found in your Medi-Cal Benefits Identification Card (BIC). This is also your DHCS Account Number.

8. Q. Can I request an invoice?

A. The Department of Health Care Services does not provide invoices for the Working Disabled Program. Your monthly premium is listed on your Notice of Action from your County Eligibility Worker. It is your responsibility to make your monthly payment as soon as you become eligible for this program.

9. Q. What if I missed a payment(s)?

A. Please continue making your payments based on the Notice of Action you received from the county. You are currently not at risk of losing benefits. If payments are owed, a written notice will be sent to you.

10. Q. Am I eligible for the Working Disabled Program?

A. Please contact your County Social Services office for questions about program eligibility. The phone number can be found in the government pages of your local white pages.

11. Q. How would I request a refund?

A. Please contact the Medi-Cal Eligibility Division at (916) 552-9200 to request a refund. When requesting a refund you will need to provide satisfactory evidence of payment, e.g., copy of canceled check(s) or EFT reference number.

Statutory Authority: California Welfare & Institutions Code, Section 14007.9 (Not DHCS) 

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