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Medi-Cal Managed Care and Mental Health Office of the Ombudsman

What is an Ombudsman?

The Medi-Cal Managed Care and Mental Health Office of the Ombudsman help resolve problems from a neutral standpoint to ensure that our members receive all medically necessary covered services and information for which plans are contractually responsible is a person in a government agency to whom people can go to make complaints or explain problems with the programs or policies of the agency. 

Contact Us

 Department of Health Care Services Office of the Ombudsman
 ·        Hours of Operation:  Monday through Friday, 8am to 5pm PST; excluding holidays

·         By Phone: 1-888-452-8609

·         By email*:  MMCDOmbudsmanOffice@dhcs.ca.gov

 
*Please note: E-mail provides no mechanism for ensuring the confidentiality or privacy of information contained within a message in transit. Therefore the sender of an email message assumes responsibility for including confidential or private data when utilizing this communication medium. The sender should exercise caution when composing a message to exclude confidential or private information such as names, street addresses, phone numbers, social security numbers, license numbers, other personal identification numbers, etc.  If the sender wishes to contact the California Department of Health Care Services (DHCS) Office of the Ombudsman to discuss any issues that may require the inclusion of private or confidential data, DHCS recommends calling the Ombudsman at (1-888) 452-8609.

Resources

 

Last modified on: 7/10/2018 10:32 AM