Back to PASRR
Department of Health Care Services (DHCS)
All PASRR questions/requests need to be directed to the DHCS IT Service Desk. IT Service Desk requires a first name, last name, and phone number before a work order ticket can be created.
For service requests including: new enrollees, deleting enrollees, unlocking accounts, resetting passwords, changing roles, or changing emails, please include a PASRR Enrollment/Change Request form.
For questions related to a Level I Screening, Level II Evaluation, or Determination, please include the PASRR CID#.
DHCS IT Service Desk can be reached by email or by phone:
- Email: ITServiceDesk@dhcs.ca.gov
- Phone: (800) 579-0874 or (916) 440-7000 and select option 1
Support is available Monday through Friday from 7:00am – 5:00pm. Requests will not be processed after business hours, weekends, or state holidays.
Field Office for Treatment Authorization Requests (TAR)
The DHCS PASRR Section does not have jurisdiction over TAR submissions. If you have questions related to TAR submissions or payment, please contact the Field Office.
Department of Developmental Services (DDS)
For questions related to ID/DD/RC Level II Evaluations and Determinations, please contact DDS.
- Phone: (916) 654-2300
- Fax: (916) 654-3256
California Department of Social Services (CDSS)
If dissatisfied with the Reconsideration process, you can request a State Fair Hearing with CDSS.