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How to Enroll in the Online PASRR System
To enroll staff in the Online PASRR System, please complete the PASRR Enrollment/Change Request form and email it to
ITServiceDesk@dhcs.ca.gov. DHCS does not limit the number of staff a facility can enroll or have in each role.
Please do not fill out the form in the browser window, as it will not save your information correctly and can delay the processing of your request. We highly recommend to right click the form link and select the “Save Target As” or “Save Link As” option. The form must be saved to a computer first, then opened with Adobe Acrobat/Reader, for the form to work properly.
The PASRR Enrollment/Change Request form is available here: PASRR Enrollment/Change Request
Download the form by right clicking the link above and selecting one of the “Save as" options to save to your computer first and then open with Adobe Acrobat/Reader. A separate form must be completed for each facility.
Facility Information: Enter the facility name and address as registered with the California Department of Public Health (CDPH) by using their
Contact Person: Enter the point of contact between the facility and DHCS. The contact is the individual submitting and authorizing the request and should be designated by the facility administrator.
Enrollee Info: Please verify that each enrollee's last name, first name, and email are entered correctly.
Emails: Each enrollee is required to have a unique and valid email address. Sharing email accounts is prohibited. Secure facility emails are recommended to avoid any HIPAA violations. If personal emails are used (i.e., Gmail, Yahoo, etc.), please include written approval from the facility administrator authorizing such emails. Authorization must be submitted every time a request contains a personal email. A request will not be processed until the authorization is submitted.
Select the Role: The role determines the enrollee's level of access in the PASRR system. The Admin role grants access to all PASRRs for the facility. The User role only grants access to the PASRRS they submit.
Select the Type of Request: New Enrollee, Delete Enrollee, Unlock, Reset Password, Change Role, or Change Email.
Submitting the Form: The PASRR contact person should be submitting the completed form to IT Service Desk by saving the form and emailing as an attachment to
ITServiceDesk@dhcs.ca.gov with the subject: “Name of your facility" PASRR Request. Please include your first name, last name, and phone number in the body of the email. IT Service Desk will need this information to create a work order ticket for your request.
Create Account: Each enrollee will receive an encrypted email from DHCS with their User ID and temporary password with instructions on how to create their PASRR account.
How to make Changes to Enrollees in the Online PASRR System
To make changes to staff in the Online PASRR System, please complete another PASRR Enrollment/Change Request form and select the correct type of request and email it to
ITServiceDesk@dhcs.ca.gov. Follow the instructions above when completing the form.
Having Issues with the Enrollment Form
Please ensure that you are downloading the form from a Windows PC Computer and selecting the “Save as" option before opening and using the form. Please do not fill out the form in the browser window, as it will not save your information correctly and can delay the processing of your request. If you are using Google Chrome, right click the link and select “Save target as" to save to your computer. If you are still having issues, please contact ITServiceDesk@dhcs.ca.gov for further assistance.
Having Issues with the Encrypted Email Process
DHCS sends New Enrollees, Password Resets, and Change Email requests via encrypted email. These instructions will need to be followed each time an encrypted message is viewed.
- Save the encrypted email from DHCS to your computer.
- Open the attachment on the encrypted email.
Single click on the “Use a one-time passcode" link.
- You will see a message informing you that the passcode has been sent to your email. Do not close this window as you will need to paste the passcode in the passcode field box on this page.
- Go back to your mailbox and open the email from Microsoft Office 365 Message Encryption. It will contain a one-time passcode which will expire in 15 minutes. If you do not see the one-time passcode, please check your junk or spam folder.
- Copy and paste the passcode from the Microsoft email into the passcode field box below on the page informing you that the passcode has been sent.
- Click the continue button.
- The encrypted message will open containing your PASRR User ID, temporary password, and instructions on how create or update your PASRR account.
If you still need further assistance in receiving and opening encrypted emails, please contact your facility's IT Department.
Having Issues with the Temporary Password
The temporary password will expire 4 calendar days from the date the email was sent to you. If you use an expired temporary password, you will receive the following error message: “Not authorized to use this system." Please submit a new
PASRR Enrollment/Change Request form to
ITServiceDesk@dhcs.ca.gov with the type of request as a “Password Reset" to receive a new encrypted email with a new temporary password.