Medi-Cal Managed Care - Quality Improvement & Performance Measurement Reports

In accordance with federal requirements, MMCD contracts with an External Quality Review Organization (EQRO) to evaluate the care provided to beneficiaries by Medi-Cal managed care plans in the areas of quality, access and timeliness.  The results of these external quality review activities are presented in various quarterly and annual reports.  These reports assess plan results in required quality improvement and performance measurement activities and help both MMCD and the plans understand where resources should be focused to further improve the quality of care.

Member Satisfaction Survey (CAHPS) Reports

Performance Measurement (HEDIS) Reports

Quality Improvement Project (QIP) Reports

Other Quality Reports

2007 - 2008 Plan-Specific Performance Evaluations

2006 Plan-Specific Performance Evaluations

2005 Plan-Specific Performance Evaluations

Member Satisfaction Survey (CAHPS) Reports

• 2007 Results of Member Satisfaction Survey (PDF - 2.1MB)
• 2004 Results of Member Satisfaction Survey (PDF)
• 1999 Results of Member Satisfaction Survey (PDF - 3.3MB)

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• Alameda Alliance for Health (PDF)
• Blue Cross of California (PDF)
• CalOptima Health Plan (PDF)
• Central Coast Alliance for Health (PDF)
• Community Health Group (PDF)
• Contra Costa Health Plan (PDF)
• Health Net Health Plans (PDF)
• Health Plan of San Joaquin (PDF)
• Health Plan of San Mateo (PDF)
• Inland Empire Health Plan (PDF)
• Kaiser Foundation Health Plan (North & South) (PDF)
• Kern Family Health Care of California (PDF)
• LA Care Health Plan (PDF)
• Molina Healthcare of California (PDF)
• Partnership HealthPlan of CA (PDF)
• San Francisco Health Plan (PDF)
• Santa Barbara Regional Health Authority (PDF)
• Santa Clara Family Health Plan (PDF)
• Western Health Advantage (PDF)

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