Medi-Cal Dental Managed Care
Return to the Medi-Cal Dental Program Homepage
The Department of Health Care Services (DHCS) is responsible for providing dental services to eligible Medi-Cal beneficiaries, and offers services through two delivery systems, Dental Fee-For-Service (FFS) and Dental Managed Care (DMC). Dental FFS was the exclusive and original delivery system offered in California’s 58 counties. However, in 1995, pursuant to a state law change, DHCS implemented DMC to explore the effectiveness of DMC as a delivery system of dental services. The DMC delivery model currently operates in two of the state’s 58 counties, Sacramento and Los Angeles. In Sacramento County, DMC enrollment is mandatory, with few exceptions. In Los Angeles County, a beneficiary must opt-in to participate in the DMC program.
The Department contracts with three Geographic Managed Care (GMC) Plans in Sacramento County, and three Prepaid Health Plans (PHP) in Los Angeles County that provide dental services to Medi-Cal beneficiaries. All Medi-Cal DMC plans are licensed by the State of California, Department of Managed Health Care, pursuant to the Knox-Keene Health Care Service Plan Act of 1975. Medi-Cal DMC beneficiaries receive dental services from providers within the plan's provider network. DMC covered dental services are the same services provided under the Dental Fee-for-Service (FFS) Program.
For information or inquires regarding a specific GMC and/or PHP dental plan, please call the Plan's toll-free number listed on the
Managed Care Plan Directory webpage. For more information on Medi-Cal Dental Healthcare options, please visit the
Medi-Cal Managed Care Health Care Options webpage.
For information regarding the Dental Managed Care Directed Payment program, please visit the
Directed Payments webpage.
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Reports
Performance Measures
Reports to the Legislature
DMC Report to the Legislature for 2020 Activities (Submitted August 2021)DMC Report to the Legislature for 2019 Activities (Submitted June 2020)
DMC Report to the Legislature for 2018 Activities (Submitted June 2019)
DMC Report to the Legislature for 2017 Activities (Submitted August 2018)
DMC Report to the Legislature for 2016 Activities (Submitted July 2017)
Beneficiary Dental Exception (BDE) Reports
To view BDE reports, please visit the
BDE webpage.
Plan Accreditation Reports
Note: 42 CFR 438.332 requires state Medicaid agencies to make the accreditation status for each contracted managed care plan available on their website. In accordance with this requirement, DHCS notes that none of the Dental Managed Care plans have been accredited for their Medi-Cal lines of business with a private independent accrediting entity.
Audit Reports
2024
2023
2022
Access Dental Plan
|
2/6/2023 – 2/17/2023
|
2022 Audit Report
| April 12, 2024 Plan Response with CAP
May 10, 2024 DHCS Response to CAP
June 7, 2024 Plan Response with CAP
July 3, 2024 DHCS Response to CAP
|
Health Net of California, Inc. |
3/21/2022 – 4/1/2022 |
2022 Audit Report
| April 12, 2024 Plan Response with CAP
May 10, 2024 DHCS Response to CAP
June 10, 2024 Plan Response with CAP
July 2, 2024 DHCS Response to CAP
July 31, 2024 Plan Response with CAP
August 27, 2024 DHCS Response to CAP |
Liberty Dental Plan of California, Inc. |
8/8/2022 – 8/19/2022 |
2022 Audit Report
| March 3, 2023: Plan Response with CAP December 22, 2023: DHCS Response to CAP
|
2021
2020
Please note: the Department is in the process of updating all Plan Responses.
DMC Plan Deficiencies
2024
2023
Access Dental Plan
|
June 30, 2023
|
Call Center Report
| July 24, 2023: Plan Response with CAP
August 18, 2023: DHCS Response to CAP
August 25, 2023: Plan Response with CAP
September 25, 2023: DHCS Response to CAP
October 4, 2023: Plan Response with CAP
October 26, 2023: DHCS Response to CAP
|
Access Dental Plan
|
June 30, 2023
|
| July 27, 2023: Plan Response with CAP
August 18, 2023: DHCS Response to CAP
September 1, 2023: Plan Response with CAP
September 29, 2023: DHCS Response to CAP
October 13, 2023: Plan Response with CAP
November 14, 2023: DHCS Response to CAP
|
Child Dental Satisfaction Survey Reports
2022
2021
2020
2019
2018
2017
Please note: the Department is in the process of updating all Plan Responses.
Survey Reports
Network Certification
To view the Annual Network Certification report, please visit the
Network Adequacy webpage.
External Quality Review
To view the 2020-2021 Medi-Cal Dental Managed Care External Quality Review Technical Report, please visit the
Medi-Cal Managed Care Quality Improvement Reports webpage.
Stakeholder Engagement
Waiver Resources