As part of its stakeholder engagement process, the Department sought feedback directly from beneficiaries and consumers about their current health care experiences, needs and preferences. The following documents summarize some of the feedback received directly from beneficiaries.

• Adding Perspective: Summary of Conversations with Dually Eligible Beneficiaries (PDF)
• IHSS Consumers Union’s List of Demands (PDF)
• Focus Group Summary:   Report on focus groups held in Summer 2011 with beneficiaries in Alameda, San Bernardino and Riverside Counties.