Protect Yourself from Health Care Fraud
The California Department of Health Care Services (DHCS) and Medi-Cal Rx are aware of scam callers impersonating government agencies and attempting to obtain protected health information or other sensitive personal information.
Three Tips to Help Prevent Health Care Fraud
- Protect Your Benefits Identification Card (BIC) and Personal Information
- Do not share personal information with callers you do not know or trust. This includes your health insurance information, Social Security Number, banking information, or other sensitive data.
- Be aware of common fraud schemes, including
- Callers posing as representatives from DHCS or the California Department of Public Health (CDPH) to obtain protected health information or other sensitive information
- Telephone sales pitches offering “free” goods, services, or medical equipment.
- Online surveys or questionnaires that request personal or financial information
- Never give your BIC to anyone else or allow others to use your health care benefits.
- Review Your Health Care Statements and Bills
- Carefully review your health care statements and insurance documents.
- Make sure you are not being billed for services, prescriptions, or equipment you did not receive.
- Take and Active Role in Your Care
- Be cautious if a provider attempts to restrict where you can fill your prescriptions.
- Protect your financial information. If you provide credit or debit information, regularly review your bank statements to ensure all charges are accurate.
- Do not feel pressured to accept medications, treatments, or services that make you uncomfortable or that you do not need. If you have concerns, consider seeking a second opinion.
If You Suspect Fraud, Waste, or Abuse
If you believe you have been targeted by a scam or have witnessed fraud, waste, or abuse involving Medi-Cal services, report it immediately:
- Call the Medi-Cal Rx Fraud, Waste, and Abuse Hotline at 1-800-375-1251.
- Email FraudTipHotline@primetherapeutics.com.
추가 지원
- For questions about your Medi-Cal Rx benefits or coverage, contact the Medi-Cal Rx Customer Service Center at 1-800-977-2273. Representatives are available 24 hours a day, 7 days a week, 365 days a year.