**DHCS is experiencing longer than normal processing times for WPCS requests and phone calls due to a high volume of requests. Please allow additional time for processing and continue to work with the HCBA Waiver Agency assigned to your service area.**

Program Overview 

The WPCS benefit was established by legislation in 1998, and is designed to assist Home and Community-Based Alternatives (HCBA) Waiver members with remaining safely in their residence and continuing to be part of the community, and includes the following services, as described in the HCBA Waiver:

Assistance to Independence in Activities of Daily Living (ADL): Assisting the member in reaching a self-care goal, the WPCS provider promotes the member’s ability in obtaining and reinforcing their highest level of independence in ADLs. The WPCS provider assists and provides feedback to the member in an effort to help them reach specific self-care goals in performing or directing their caregivers in an activity without assistance from others. Services provided by the WPCS provider are verbal cueing, monitoring for safety, reinforcement of the member’s attempt to complete self-directed activities, advising the primary caregiver of any problems that have occurred, providing information for updating the member’s Plan of Treatment (POT) and addressing any self-care activities with an anticipated goal completion date.

Adult Companionship: Adult companionship is for waiver members who are isolated and/or may be homebound due to their medical condition. Adult companions must be at least 18 years of age and able to provide assistance to members enrolled in the waiver. Waiver members utilizing Adult Companionship must be at least 18 years old. Adult Companion services include non-medical care, supervision, and socialization provided to a waiver member. To help maintain a waiver member’s psychological wellbeing, adult companions may assist waiver members in accessing self-interest activities or accessing activities in the local community for socialization and recreational purposes, and/or providing or supporting an environment conducive to interactions.

Contact Us

Waiver participants and providers, please email your comments and questions regarding the HCBA Waiver to: HCBAlternatives@dhcs.ca.gov  or call toll-free (833) 388-4551.   

OTHER CONTACT INFORMATION

For Information About:	Contact:
Questions about your WPCS or other HCBA services WPCS Member authorized hours Changing waiver services Adding a new care provider	The WPCS member’s assigned Waiver Agency contact. The list of Waiver Agencies can be found below
WPCS Hotline	(916) 552-9214
IHSS Information	Local county IHSS office or visit CA Department of Social Services
Electronic Service Portal (ESP) questions/issues Timesheet issues Direct Deposit Enrollment/Disenrollment	(866) 376-7066

HCBA WAIVER AGENCIES

Waiver Agency	Service Area
Access TLC	Santa Barbara County, and sections of Los Angeles and Orange Counties (service area defined by zip codes)
Centers for Elders’ Independence	Alameda and Contra Costa Counties
Home Health Care Management	Butte, Colusa, Del Norte, El Dorado, Glenn, Humboldt, Lake, Lassen, Marin, Mendocino, Modoc, Napa, Nevada, Placer, Plumas, Sacramento, San Francisco, San Joaquin, Shasta, Sierra, Siskiyou, Solano, Sutter, Tehama, Trinity, Yolo, and Yuba Counties
Institute on Aging	Riverside and San Bernardino Counties
Libertana Home Health	Alpine, Amador, Calaveras, Fresno, Inyo, Kern, Kings, Madera, Mariposa, Merced, Mono, Monterey, San Benito, San Luis Obispo, San Mateo, Santa Clara, Santa Cruz, Stanislaus, Tulare, Tuolumne and sections of Los Angeles and Orange Counties (service area defined by zip codes)
Partners in Care	Sections of Los Angeles County (service area defined by zip codes)
San Ysidro Health	Imperial, San Diego Counties
Sonoma County Human Services Department	Sonoma County
Ventura County Agency on Aging	Ventura County