SB 97 – Medi-Cal Office of the Ombudsman Reports
Annual Reports
Assembly Bill 113 (Senate Bill 97), requires annual reporting for the Office of the Ombudsman (OMB) in training protocols for staff, including cultural and linguistic competency; assessment of contacts, trends, and actions taken by the State Department of Health Care Services as a result of contacts received; and consumer assistance protocols, procedures, and referral tools. The OMB annual report will be posted no later than October 1 of each year.
The Medi-Cal Managed Care Office of the Ombudsman helps solve problems from a neutral standpoint to ensure that the beneficiaries receive all medically necessary covered services for which plans are contractually responsible.
Note:
- Report links on this page are documents in Adobe Acrobat Portable Document Format (PDF); unless indicated are smaller than 2 MB. PDF documents require Adobe Reader. If you need to install or upgrade to the latest version, please download the free reader.
- Reports will be posted within 45 days after the end of each quarter.
Quarterly Reports
Senate Bill (SB) 97, which was Chaptered on July 10, 2017, requires quarterly reporting of all beneficiary calls received by the Department of Health Care Services Medi-Cal Managed Care Office of the Ombudsman (OMB). These reports include the number of contacts received by phone and email, the average talk and wait time for the OMB to answer, the number and rate of calls abandoned, the results of the contacts including the destination of the referred calls, and the number of calls referred to another entity.
Report Year 2025-2026
Report Year 2024-2025
- July – September 2024 (Q1)
- October – December 2024 (Q2)
- January – March 2025 (Q3)
- April – June 2025 (Q4)
Fourth Quarter Executive Summary
Report Year 2023-2024
- July – September 2023 (Q1)
- October – December 2023 (Q2)
- January – March 2024 (Q3)
- April – June 2024 (Q4)
Fourth Quarter Executive Summary
Report Year 2022-2023
- July – September 2022 (Q1)
- October – December 2022 (Q2)
- January – March 2023 (Q3)
- April – June 2023 (Q4)
Fourth Quarter Executive Summary
Report Year 2021-2022
- July – September 2021 (Q1)
- October – December 2021 (Q2)
- January – March 2022 (Q3)
- April – June 2022 (Q4)
Fourth Quarter Executive Summary
Report Year 2020-2021
- July – September 2020 (Q1)
- October – December 2020 (Q2)
- January – March 2021 (Q3)
- April – June 2021 (Q4)
Fourth Quarter Executive Summary
Report Year 2019-2020
- July – September 2019 Report (Q1)
- October – December 2019 Report (Q2)
- January – March 2020 (Q3)
- April – June 2020 (Q4)
Fourth Quarter Executive Summary
Report Year 2018-2019
- July – September 2018 Report (Q1)
- October – December 2018 Report (Q2)
- January – March 2019 Report (Q3)
- April – June 2019 Report (Q4)
Fourth Quarter Executive Summary