Last updated: October 2025​​ 

Txheej txheem cej luam​​ 

The Engagement and Participation Guide outlines the committee and council’s background and guiding principles, roles and responsibilities, meeting facilitation and environment, and more. It serves as a roadmap for meaningful engagement between selected committee and council members and the California Department of Health Care Services (DHCS).​​ 

Hauv paus hauv kev ncaj ncees, suav nrog, thiab kev ua neej nyob, pawg thawj coj thiab cov tswv cuab hauv pawg sab laj kom ntseeg tau tias lub suab ntawm ntau dua 14 lab tus tswv cuab Medi-Cal tau hnov, hwm, thiab xav txog hauv cov cai thiab cov kev pab cuam uas cuam tshuam rau lawv txoj kev noj qab haus huv thiab kev noj qab haus huv. Phau ntawv qhia no pab pawg neeg ua haujlwm thiab cov tswv cuab hauv pawg sab laj to taub lawv lub luag haujlwm, taug qab cov rooj sib tham, thiab pab txhawb rau kev sib koom tes, kev tawm tswv yim rau tib neeg.​​  

Lub Chaw rau Medicare & Medicaid Services (CMS) xav kom txhua lub xeev ua haujlwm ob pawg neeg tawm tswv yim los qhia txog kev tsim thiab kev siv ntawm Medicaid program.​​  

• Medi-Cal Pawg Kws Pab Tswv Yim Tswv Yim (MMAC) ua kom tiav cov kev xav tau ntawm ib pab pawg neeg pab tswv yim nkaus xwb uas muab kev nkag siab ncaj qha raws li lawv cov kev paub dhau los.​​  
• Medi-Cal Voices and Vision Council (Voices and Vision Council) yog ib pawg neeg muaj feem cuam tshuam nrog rau kev sib tham los tham txog cov ntsiab lus uas tau tsa los ntawm pawg neeg pab tswv yim thiab ua cov lus pom zoo rau Lub Tsev Haujlwm.​​  

Ua ke, cov pab pawg no xyuas kom meej tias Medi-Cal cov tswv cuab muaj lub luag haujlwm tseem ceeb hauv kev txhim kho txoj haujlwm thiab ua kom muaj kev ncaj ncees rau kev saib xyuas zoo.​​ 

Keeb Kwm thiab Cov Ntsiab Lus Qhia​​ 

The advisory groups  were created to ensure that Medi-Cal members’ lived experiences are not only heard but valued and acted upon in the development and implementation of state Medi-Cal program. Committee and council member’s perspectives can lead to more equitable, effective, and person-centered policies.​​ 

Pawg neeg saib xyuas thiab pawg sab laj cov tswv cuab muaj kev cuam tshuam txog ntau haiv neeg hauv California cov zej zog thiab txhawb nqa Lub Tsev Haujlwm lub hom phiaj ntawm kev ncaj ncees, meej mom, thiab txhim kho cov txiaj ntsig kev noj qab haus huv rau txhua tus, raws li tau teev tseg hauv DHCS Cov Tswv Yim Zoo Tshaj Lij.​​ 

MMAC thiab Voices and Vision Council yog nyob rau hauv cov hauv paus ntsiab lus uas txhawb cov zej zog lub suab, txhawb kev sib koom tes, thiab txhawb kom muaj kev nyab xeeb thiab muaj kev sib koom ua ke. Trust-building yog qhov tseem ceeb los ntawm kev sib tham-raws li kev sib tham, siv tau. Pawg neeg saib xyuas thiab pawg sab laj ua haujlwm hauv kev hwm, kev raug mob, thiab txais tos. Kev kos duab, zaj dab neeg, kev coj ua zoo, thiab kev kawm ntawm cov phooj ywg kuj tau siv los ua cov cuab yeej los ua kom muaj kev sib raug zoo thiab muaj txiaj ntsig los koom nrog ntau haiv neeg thiab kev paub dhau los.​​ 

Pawg neeg saib xyuas thiab pawg sab laj qhia seb Medi-Cal cov kev pab cuam thiab cov kev pab cuam cuam tshuam li cas rau tsev neeg thiab lawv cov zej zog. Lawv sib tham txog dab tsi ua haujlwm, dab tsi tsis yog, thiab muab kev nkag siab los pab qhia txog kev txhim kho txoj haujlwm. Txawm hais tias cov pab pawg tawm tswv yim tsis txiav txim siab zaum kawg, cov lus tawm tswv yim pab DHCS nkag siab tias cov cai thiab cov kev hloov pauv cuam tshuam li cas rau Medi-Cal cov tswv cuab thiab lawv tsev neeg thiab cov thawj coj.​​ 

Lub luag haujlwm thiab lub luag haujlwm​​ 

C​​ ommittee thiab council member:​​  

• Yuav tsum mus koom txhua lub rooj sib tham peb lub hlis twg.​​ 
• Koom nrog kev sib tham nrog DHCS thiab ib leeg los ntawm kev sib qhia lawv qhov kev xav raws li kev paub ncaj qha nrog Medi-Cal qhov kev pab cuam lossis cov dab neeg tsis txaus ntseeg los ntawm cov phooj ywg thiab tsev neeg, thiab cov neeg hauv zej zog.​​  
• Pab txhim kho cov lus pom zoo ntawm qhov tseem ceeb ntawm Medi-Cal, xws li kev nkag mus rau kev saib xyuas, kev pabcuam zoo, kev ncaj ncees, thiab kev taw qhia hauv lub cev.​​  
• Raws li xav tau, koom nrog hauv kev txheeb xyuas cov txheej txheem kev txhim kho thiab kev npaj rooj sib tham.​​ 
• Tshawb xyuas cov ntaub ntawv sib tham ua ntej kev sib tham.​​ 

DHCS pab neeg (xws li Tus Thawj Coj, Tus Thawj Coj hauv Xeev Medi-Cal, cov tswv cuab ntawm cov thawj coj, thiab cov thawj coj ntawm pab pawg pab pawg kho mob DHCS):​​  

• Mus koom txhua lub rooj sib tham, tshwj xeeb tshaj yog cov uas qhia txog kev ua haujlwm ntawm lawv pawg.​​ 
• Tsim kom muaj kev txhawb nqa ib puag ncig uas pawg thawj coj thiab pawg sab laj tuaj yeem koom nrog muaj txiaj ntsig, los ntawm kev muab kev txhawb nqa logistical thiab suav nrog kev sib tham yooj yim.​​ 
• Xyuas kom muaj kev nkag tau yooj yim, suav nrog kev sib txuas lus nrog cov tswv cuab hauv lawv hom lus thiab hom lus thiab muab cov ntaub ntawv zoo ua ntej.​​  
• Muab kev cob qhia tus kheej thiab pab pawg, teb cov lus nug, thiab tshawb xyuas nrog pawg neeg ua haujlwm thiab pawg sab laj.​​  
• Xyuas kom meej tias txhua qhov yuav tsum tau ua raws li peb cov hauv paus ntsiab lus ntawm kev ntseeg siab thiab kev sib koom ua ke los txhim kho qhov kev ncaj ncees.​​  
• DHCS yuav siv zog tshaj tawm cov hnub sib tham ua ntej 6 lub hlis ua ntej.​​   
• DHCS cov neeg ua haujlwm sib tham tau tsim los yuav txhawb nqa cov tswv cuab ntawm cov rooj sib tham.​​  

Yog xav paub ntxiv, tshuaj xyuas MMAC cov cai thiab Medi-Cal Voices thiab Vision Council cov cai.​​ 

Kev Sib Tham Kev Pabcuam thiab Ib puag ncig​​ 

Committee and council meetings are designed to foster mutual respect and safety, promote inclusive dialogue, with every participant encouraged to share their perspectives in their own time and way. Meetings are structured conversations around committee and council member-informed discussion topics rather than formal presentations from DHCS. The facilitation approach is trauma-informed and person-centered, beginning with wellness check-ins and centering member voices throughout. ​​ 

Kev Ncaj Ncees Hauv Zej Zog thiab Kev Ncaj Ncees​​ 

At all times, committee and council members are given the space to participate equally. A set of community norms and language justice principles guides our collaboration.​​ 

Cov cai hauv zej zog​​ 

• Embrace an honest, brave, and kind space.​​ 
• Xaiv kev sib koom tes.​​ 
• Sawv daws koom, tsis muaj leej twg dominates.​​ 
• Paub thiab hwm qhov sib txawv, kev xav, thiab kev paub.​​  
• Practice active listening. Don’t interrupt or assume; ask for clarification.​​ 
• Tsis txhob siv cov lus luv luv, thiab yog tias peb muaj cov ntawv sau luv thiab cov npe ntawm cov programmes, peb yuav piav qhia cov lus luv luv lossis qhov program ua ntej muaj kev sib tham ua pab pawg.​​  
• There are no ”stupid questions.” We all have different levels of understanding and different perspectives.​​ 
• Speak your truth, without blame or judgement.​​ 
• Tawm tsam qhov teeb meem, tsis yog tus neeg - tsis muaj kev thuam kev ua si.​​ 
• Be intrigued by the differences you hear.​​ 
• Xyuas egos thiab cov npe ntawm lub qhov rooj.​​ 
• Please share what you need in order to feel comfortable and welcomed here.​​ 
• Support each other and learn together as we go. ​​ 
• Stay on task, no side conversations.​​ 
• Yuav ua li cas ntawm no, nyob ntawm no. Qhov kawm tau ntawm no tawm ntawm no.​​ 
• Txheeb xyuas cov teeb meem tseem ceeb thiab kev pom zoo thaum kawg ntawm lub rooj sib tham.​​ 
• Identify actions that result from decisions.​​ 

Lus Ncaj Ncees:​​ 

Language justice means that everyone has the right to communicate in the language they feel comfortable speaking. Medi-Cal serves over 14 million members, representing at least 19 languages. ​​ 

Cov rooj sib tham hauv pawg thawj coj ua haujlwm rau txhua tus tswv cuab sib npaug thiab caw txhua tus los koom tes sib koom tes thiab kawm txog cov kev paub tshwj xeeb uas txhua tus tswv cuab coj los. DHCS muab kev pabcuam lus dawb, suav nrog cov neeg txhais lus tsim nyog thiab cov ntaub ntawv txhais lus, kom ntseeg tau tias muaj kev koom tes tag nrho.​​ 

• Accessibility: Cov rooj sib tham yog tsim los siv tau rau cov neeg tsis paub lus Askiv thiab cov neeg tsis taus. DHCS tau cog lus los xyuas kom meej tias tag nrho cov ntaub ntawv, cov peev txheej, thiab cov thev naus laus zis tuaj yeem siv tau. Txhua tus neeg tuaj koom yuav tsum hais lus maj mam thiab ua raws li cov kev coj ua zoo tshaj plaws kom txhua tus tuaj yeem koom nrog thiab nkag siab txog kev sib tham.​​ 

Lub Rooj Sib Tham Kev Koom Tes, Tracker, thiab Tshaj Qhia​​ 

Ua ntej Lub Rooj Sib Tham​​ 

This is a collaborative process. DHCS is committed to gathering input on topics that matter most to the advisory groups and will make a meaningful impact. Agendas will be co-designed by identifying timely and relevant topics that align with the goals of both the committee and council. DHCS will consult with the Chairpersons, committee, and council members to help shape the direction. The Department will finalize the agenda and share it ahead of time, so the advisory groups know what to expect and can come prepared. ​​ 

• Kev txhim kho cov txheej txheem: Cov thawj coj, pawg thawj coj thiab cov tswv cuab hauv pawg sab laj tau raug caw los xa cov ncauj lus rau cov rooj sib tham, thiab DHCS yuav ua haujlwm los xaiv cov ncauj lus thiab txiav txim siab seb yuav siv sijhawm ntev npaum li cas rau txhua tus.​​  
• Kev Npaj: DHCS yuav siv zog los qhia cov txheej txheem thiab cov ntaub ntawv sib tham (ua lus tsim nyog ntawm tus tswv cuab) tsawg kawg ob lub lis piam ua ntej lub rooj sib tham. Pawg neeg saib xyuas thiab pawg sab laj thiab cov neeg sawv cev ntawm DHCS yuav tsum nyeem tag nrho cov ntaub ntawv, xws li cov txheej txheem thiab kev nthuav qhia, ua ntej lub sij hawm thiab npaj txhij los koom nrog kev sib tham. Pawg neeg saib xyuas thiab cov tswv cuab hauv pawg sab laj tuaj yeem npaj tuaj koom cov rooj sib tham los ntawm kev tsim cov qauv tiag tiag los pab txhawb rau cov ncauj lus uas tau hais thaum lub rooj sib tham.​​  
• Logistics: DHCS yuav ua kom txhua tus muaj qhov lawv xav tau los koom nrog lub rooj sib tham, suav nrog cov khoom siv, kev cob qhia lossis kev pabcuam txhais lus.​​  

Thaum Lub Rooj Sib Tham​​ 

• Sijhawm​​  Management: DHCS will respect everyone’s time by beginning and ending meetings on time and ensuring all agenda items are covered during the amount of time they are given.​​  
  • Txog hnub ntawm lub rooj sib tham, yog tias koj xav tau kev txhawb nqa kev pabcuam, tuaj txog 15 feeb ntxov los daws cov teeb meem kev ua haujlwm.​​ 
• Txais tos​​  chaw: DHCS, pawg thawj coj saib xyuas thiab cov tswv cuab hauv pawg sab laj yuav txhawb nqa qhov chaw nyab xeeb uas tib neeg nyiam sib koom lawv cov tswv yim, thiab txhua tus nkag siab thiab hwm cov lus ncaj ncees thiab cov qauv hauv zej zog.​​  
• Nyob twj ywm ntawm lub ncauj lus: DHCS, pawg thawj coj, thiab cov tswv cuab hauv pawg sab laj yuav nyob twj ywm kom cov pab pawg tuaj yeem muaj txiaj ntsig zoo txog cov txheej txheem txheej txheem.​​ 
• Ua ib tus neeg mloog zoo: DHCS, pawg thawj coj saib xyuas, thiab cov tswv cuab hauv pawg sab laj yuav mloog zoo rau cov neeg hais lus, nug cov lus nug kom meej, thiab qhia kev hwm rau cov kev xav sib txawv.​​ 
• Ua tam sim no: Qhib koj lub koob yees duab, kaw thaum tsis hais lus, thiab tawm mus rau kev hu xov tooj ceev.​​  
  • Yog tias koj yuav tsum muaj kev sib tham sab nraud, tawm hauv lub rooj sib tham kom ua li ntawd kom tsis txhob cuam tshuam lwm tus.​​ 

Tom qab Lub Rooj Sib Tham​​ 

• Ua raws li: DHCS yuav qhia cov lus sib tham, cov khoom ua haujlwm, thiab txhua qhov kev txiav txim siab thaum lub rooj sib tham nrog txhua tus neeg uas koom. DHCS yuav xyuas kom meej tias cov khoom ua tiav tiav thiab sib koom ua tiav. Cov lus sib tham yuav muab tshaj tawm sai li sai tau, thiab hauv 30 hnub.​​  
• Kev Ntsuam Xyuas: DHCS yuav nug cov lus teb los pab kom cov rooj sib tham muaj zog thiab txhim kho raws li qhov xav tau.​​ 

Public Issue Tracker​​ 

• DHCS yuav khaws cov lus tawm tswv yim uas yuav muab tso rau hauv DHCS lub vev xaib.​​ 
• DHCS yuav ntxiv cov lus pom zoo los ntawm MMAC thiab Lub Suab thiab Lub Zeem Muag Pawg Sib Tham rau cov neeg saib xyuas qhov teeb meem.​​   

Qhia​​ 

• DHCS yuav tshaj tawm ib daim ntawv tshaj tawm txhua xyoo ntawm MMAC thiab Voices and Vision Council cov haujlwm, cov ncauj lus, cov lus pom zoo, thiab DHCS cov lus teb rau cov lus pom zoo, yuav dhau los ntawm Lub Xya Hli 9, 2026, thiab txhua xyoo tom qab ntawd.​​ 

Phau ntawv txheeb xyuas thiab hloov​​ 

DHCS’ Engagement and Participation Guide for the Medi-Cal Member Advisory Committee (MMAC) and Medi-Cal Voices and Vision Council Members will be reviewed every two years in collaboration with committee and council members and DHCS. Committee and council members, staff, or other stakeholders may suggest changes. Any changes will be shared with the committee and council and adopted by consensus. This review process ensures the Engagement and Participation Guide continues to reflect the evolving needs of the Medi-Cal members and the goals of the advisory groups.​​