Cov ntaub ntawv rau cov neeg muab kev pab​​  

Below is some helpful contact information for providers who may be experiencing issues with claims processing or have other general questions about Medi-Cal’s telehealth policy:​​ 

• Yog xav paub ntxiv txog kev xa daim ntawv thov kev pab cuam los ntawm telehealth, thov hu rau​​  Telephone Service Center (TSC) at (800) 541-5555 (outside of California, please call (916) 636-1980).​​ 
• Cov kws kho mob tuaj yeem xa email nug txog Medi-Cal txoj cai xov tooj rau​​  Medi-Cal_Telehealth@dhcs.ca.gov​​ .​​ 

CEEB TOOM: Qhov no yog ib qho inbox rau pej xeem, thov tsis txhob suav nrog cov ntaub ntawv ntiag tug lossis ntiag tug ntawm koj tus kheej lossis lwm tus hauv koj tus email. DHCS tsis tuaj yeem tiv thaiv cov ntaub ntawv no yog tias nws raug xa los ntawm lub thawv xa ntawv pej xeem no.​​ 

Personal and/or private information includes the name, address, Social Security number, and any other information that could be used to identify the patient, such as the geographic area where the patient lives, phone number, email address, date of birth, account numbers, medical condition or diagnosis, and information about the kind of care the patient received in the past and where and when they’ve received this care. Information that identifies the patient is private, even if it’s not medical information.​​ 

Nco tseg: Cov neeg muab kev pab kho mob rau cov neeg tau txais txiaj ntsig Medi-Cal yuav tsum tau rau npe rau hauv qhov kev pab cuam Medi-Cal.​​ 

Internal Resources​​  

For additional information about Medi-Cal’s coverage and reimbursement telehealth policies, please see the links below:​​ 

• Medi-Cal Phau Ntawv Qhia: Telehealth​​  
  
• Cov lus nug nquag nug txog Medi-Cal Telehealth​​ 
• Telehealth Txhais​​ 
• Kev Pom Zoo Tus Neeg Mob​​ 
• Telehealth Modifier Reference Sheet- Npaj los ntawm Delivery System​​  
  

Sab nraud Resources​​  

Yog xav paub ntxiv txog telehealth, suav nrog yuav ua li cas thiaj tsim tau ib qho kev pab cuam telehealth, thov mus saib ntawm qhov txuas sab nraud hauv qab no:​​  

• California Telehealth Resource Center​​ 
• Center for Connected Health Policy​​ 
• University of California Davis Center for Health thiab Technology​​ 
  
• Pawg Kws Kho Mob ntawm California: Xyaum Tshuaj Los Ntawm Telehealth Technology​​ 
• Chaw rau Medicare thiab Medicaid Services: Telemedicine​​ 
  
• American Telemedicine Association​​ 

Rov qab mus rau nplooj ntawv Telehealth​​