Medi-Cal Managed Care thiab Mental Health Office ntawm Ombudsman
Medi-Cal Managed Care thiab Mental Health Office ntawm Ombudsman pab daws cov teeb meem los ntawm qhov kev xav nruab nrab los xyuas kom meej tias peb cov tswv cuab tau txais tag nrho cov kev pab them nqi kho mob uas tsim nyog rau cov phiaj xwm muaj kev lav phib xaub.
Mental Health Ombudsman yog tsim los tsim tus choj ntawm Mental Health Plan system thiab cov tib neeg, cov neeg hauv tsev neeg thiab cov phooj ywg ntawm cov tib neeg, xav tau kev pabcuam kev puas hlwb los ntawm kev muab cov ntaub ntawv thiab kev pabcuam hauv kev taug kev los ntawm lub system.
Tus Ombudsman yuav mloog, teb koj cov lus nug, tshuaj xyuas koj qhov xwm txheej, piav qhia DHCS cov cai thiab cov txheej txheem, muab cov ntaub ntawv, cov lus qhia, thiab cov kev xaiv, thiab qhia txog kev xa mus rau qhov tsim nyog. Nws yog peb txoj haujlwm los pab tsim cov kev daws teeb meem ncaj ncees rau cov teeb meem kev noj qab haus huv.
Lub Chaw Haujlwm Saib Xyuas Kev Ruaj Ntseg tsis ua qhov kev tshawb xyuas raug cai; tsis hloov cov cai, cov cai, lossis cov txheej txheem, thiab nws tsis koom nrog kev sib hais plaub lossis kev tsis txaus siab.
Lub Chaw Haujlwm ntawm Ombudsman:
- Pab daws teeb meem ntawm Medi-Cal cov tswv cuab tswj hwm kev saib xyuas thiab cov phiaj xwm tswj hwm
- Pab daws teeb meem ntawm Medi-Cal cov tswv cuab thiab cov phiaj xwm kev noj qab haus huv hauv nroog
- Pab cov tswv cuab uas muaj teeb meem rau npe ceev thiab rho npe
- Pab Medi-Cal cov tswvcuab nkag mus rau Medi-Cal cov kev pabcuam tshwjxeeb rau kev puas hlwb
- Muab cov ntaub ntawv thiab xa mus
- Qhia txog txoj hauv kev los ua kom Medi-Cal qhov kev pab cuam saib xyuas tau zoo dua
- Qhia cov tswv cuab txog yuav ua li cas taug kev hauv Medi-Cal tswj hwm kev saib xyuas thiab kev noj qab haus huv tshwj xeeb
- Txuas koj nrog tus neeg raug lossis chav haujlwm los pab daws qhov teeb meem
- Txuas koj nrog cov peev txheej hauv zos hauv koj lub nroog uas tuaj yeem pab koj
- Txuas koj nrog cov neeg mob cov cai kev pabcuam
Tiv tauj peb
- Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding holidays
- Xov tooj: (888) 452-8609
- Los ntawm email*: MMCDOmbudsmanOffice@dhcs.ca.gov
* Thov nco ntsoov: Email tsis muaj lub tswv yim los ua kom ntseeg tau qhov tsis pub lwm tus paub lossis kev ceev ntiag tug ntawm cov ntaub ntawv muaj nyob hauv cov lus hauv kev thauj mus los. Yog li ntawd, tus neeg xa email tuaj yeem lav lub luag haujlwm suav nrog cov ntaub ntawv tsis pub lwm tus paub lossis cov ntaub ntawv ntiag tug thaum siv qhov kev sib txuas lus nruab nrab. Tus neeg xa ntawv yuav tsum tau ceev faj thaum sau cov lus kom tshem tawm cov ntaub ntawv tsis pub lwm tus paub lossis cov ntaub ntawv ntiag tug xws li npe, chaw nyob, tus xov tooj, tus lej social security, lej ntawv tso cai, lwm tus lej cim tus kheej, thiab lwm yam. Yog tias tus neeg xa ntawv xav hu rau California Lub Tsev Haujlwm Saib Xyuas Kev Noj Qab Haus Huv (DHCS) Lub Chaw Haujlwm Saib Xyuas Kev Noj Qab Haus Huv (Ombudsman) los tham txog cov teeb meem uas yuav xav tau kom suav nrog cov ntaub ntawv ntiag tug lossis tsis pub lwm tus paub, DHCS pom zoo hu rau Ombudsman ntawm (888) 452-8609.
Kuv tuaj yeem tshem tawm qhov tuav lossis hloov Medi-Cal Managed Care Plan kuv tau rau npe li cas?
Thov Hloov - Daim Ntawv Sau Npe Online (Cov neeg ua haujlwm hauv nroog tsuas yog siv xwb)
Daim ntawv no yuav tsum tau siv rau cov teeb meem ceev ceev nkaus xwb; Txhua yam kev hloov pauv yuav tsum tau ua tiav los ntawm Kev Xaiv Kho Mob (HCO) ntawm (800) 430-4263. Daim ntawv sau online yuav tsum tau siv thaum thov:
- Cov phiaj xwm hloov
- Kev Ncua Sijhawm Npaj Rau Npe
- Expedited Plan Disenrollments
- Tshem tawm ntawm 59 tuav
Ua tiav daim foos no tsis lav tias qhov kev thov yuav raug ua tiav. Yog tias tus neeg tau txais txiaj ntsig Medi-Cal tsis ua raws li cov txheej txheem xav tau lossis tsis siv email chaw nyob hauv nroog, qhov kev thov yuav tsis raug ua tiav.
Medi-Cal cov tswv cuab yuav tsum hu rau lawv tus neeg ua haujlwm Tsim Nyog Tsim Nyog Hauv Lub Nroog kom xa ib daim ntawv thov siv daim foos sau online nyob rau ntawm qhov txuas saum toj no.
Pab tau cov peev txheej thiab txuas
Sab nraud Resources
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NATIONAL SUICIDE PREVENTION LIFELINE Koj puas muaj kev kub ntxhov? Thov hu rau (800) 273-8255 (Tshaj)
- Lub Xeev California DEPARTMENT OF AGING, LONG-TERM CARE OMBUDSMAN PROGRAM (LTCOP) Lub luag haujlwm tseem ceeb ntawm LTCOP yog los tshawb xyuas thiab sim daws cov lus tsis txaus siab los ntawm, lossis sawv cev ntawm cov neeg nyob hauv cov chaw saib xyuas mus sij hawm ntev.
- Lub Xeev California DEPARTMENT OF DEVELOPMENTAL SERVICES (CDDS) yog lub chaw haujlwm uas lub Xeev California muab kev pabcuam thiab txhawb nqa rau cov tib neeg uas muaj kev tsis taus.
- Lub Xeev California DEPARTMENT OF HEALTH CARE SERVICES (DHCS - MEDI-CAL INFORMATION) Txhawm rau pab ib tus neeg nrhiav seb nws puas tsim nyog tau txais Medi-Cal, yuav ua li cas rau npe thiab kawm txog cov kev pab cuam muaj rau cov me nyuam uas muaj mob tshwj xeeb thiab cov neeg laus. xav tau kev saib xyuas tus kheej.
- California DEPARTMENT OF SOCIAL SERVICES OMBUDSMAN FOR FOSTER CARE Cov ntaub ntawv hais txog cov cai ntawm cov menyuam yaus thiab cov hluas uas raug muab tso rau hauv kev saib xyuas. Qhov kev zov me nyuam muab kev pab txhawb nqa rau cov menyuam yaus thiab cov hluas thiab cov uas ncav tes pab lawv. Tus xov tooj hu dawb (877) 846-1602 e-mail chaw nyob: fosteryouthhelp@dss.ca.gov. Yog xav tau kev tsis txaus siab, thov mus saib hauv: Lub Tsev Haujlwm Saib Xyuas Kev Noj Qab Haus Huv (Department of Social Services): Ua Daim Ntawv Tsis Txaus Siab
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DISABILITY RIGHTS CALIFORNIA (PATIENT'S RIGHTS ADVOCATE) Peb xav txog lub ntiaj teb uas txhua tus neeg xiam oob khab muaj vaj huam sib luag, meej mom thiab muaj hwj chim. Kev tawm tswv yim, cov ntaub ntawv hais txog cov cai tsis taus, cov peev txheej rau cov neeg xiam oob khab hauv California uas nws txoj cai tau raug ua txhaum cai, thiab cov npe ntawm cov neeg txhawb nqa thoob plaws hauv California. (800) 776-5746 (Suab) (800) 719-5798 (TTY) Phau Ntawv Qhia Txog Tus Neeg Mob Txoj Cai Tus Kws Pab Tswv Yim Hu rau cov ntaub ntawv teev npe hauv lub nroog.
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NATIONAL LONG-TERM CARE OMBUDSMAN RESOURCE CENTER Cov neeg saib xyuas mus sij hawm ntev yog cov neeg tawm tswv yim rau cov neeg nyob hauv cov tsev laus, pawg thawj coj saib xyuas thiab cov tsev tu neeg thiab cov chaw nyob. Ombudsmen muab cov ntaub ntawv qhia txog yuav ua li cas thiaj nrhiav tau lub chaw thiab yuav ua li cas thiaj li tau txais kev saib xyuas zoo.
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US DEPARTMENT OF JUSTICE, AMERICANS WITH DISABILITIES ACT Cov ntaub ntawv hais txog Americans with Disabilities Act (ADA) rau cov tib neeg muaj kev tsis taus, kev lag luam, Lub Xeev thiab tsoomfwv hauv nroog, lossis lwm tus neeg nug txog cov kev cai dav dav lossis tshwj xeeb ADA, cov cai, cov cai, cov ntawv tshaj tawm thiab tshaj tawm txog ADA.
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