Nkag mus
Nkag mus rau PASRR Online System li cas
The PASRR Online System is available here: PASRR Online System
PASRR Yam tsawg kawg ntawm browser nqis
Online PASRR tau sib xws nrog cov browsers hauv qab no (Thov nco ntsoov PASRR System yuav tsis qhib hauv Internet Explorer browser):
| Desktop/Laptop Browser | Yam tsawg kawg nkaus | Pom zoo |
|---|---|---|
| Google Chrome | Version 88 | Version 91 |
| Ntug | Version 90 | Version 92 |
Txhawm rau tiv thaiv kev nyab xeeb, thov tsis txhob cia lub browser nco ntsoov koj tus password.
Muaj teeb meem nrog ID nkag mus
Kev daws teeb meem
- If you receive an error message when signing into the portal page, please use this PASSR log in, as Microsoft updated their system and some users are negatively affected by the update.
- If you encounter an issue registering from the Microsoft invite email, please refer to the Microsoft Azure Registration Manual. If you require a new Microsoft email invite, please email the ITServiceDesk@dhcs.ca.gov for assistance (please note – the Microsoft invite does not have an expiration date).
- Please make sure you are using Microsoft Edge or Google Chrome browser. The Internet Explorer browser is not compatible with the PASRR system.
- Verify that you are signing into the correct Portal. Please make sure that the correct link is bookmarked.
- Sau npe siv tus neeg siv lub npe- email chaw nyob, Password- tib yam uas koj siv los kos npe rau hauv lub computer ua haujlwm / ua haujlwm email li PASRR yog Microsoft daim ntawv thov.
- Xyuas kom tseeb tias koj cov cache / ncuav qab zib raug tshem tawm (saib cov lus qhia hauv qab no- Clear Internet Cache rau Google Chrome).
- If you are still receiving an error message, please email the error message screenshot to the ITServiceDesk@dhcs.ca.gov.
Reset Password
We do not have the ability to reset your password.
If you need to reset your password. Please follow these instructions:
- Go to Portal
- Nyem "Login"
- Sau koj tus email chaw nyob
- Nyem "tsis nco qab lo lus zais" txuas
- If you receive an error message when trying to reset your password, please contact your facility’s IT Department and ask them to reset your “Microsoft Password.”
Multi-Factor Authentication (MFA)
During the sign-up process Approvers and Users will be asked to enter in their phone number for multi-factor authentication (MFA). MFA is a type of login (authentication) that, in addition to a User ID and password, requires another “factor” such as a security code. To comply with DHCS policy, most users will need to establish a second login “factor” commensurate with the level of access requested. We strongly recommend using a mobile phone number, either a work or personal cell phone number will work; avoid using the office landline.
MFA/Xov tooj Hloov
Yog tias koj xav tau hloov kho koj li Multi-Factor Authentication (MFA). Thov ua raws li cov lus qhia no:
- Go to Portal
- Nyem "Login"
- Sau koj tus email chaw nyob, password, thiab MFA tam sim no
- Nyem rau ntawm koj lub npe nyob rau sab xis saum toj kaum sab xis
- Nyem "Kuv tus account"
- Nyem "Kev ruaj ntseg Info"
- Peb pom zoo kom nkag mus rau tus lej xov tooj ntawm tes thiab tau txais Code los ntawm Cov Ntawv Xaiv.
Cov lus qhia kom Clear Internet Cache rau Google Chrome:
- Qhib Google Chrome.
- Nyem lub cuab yeej ntawv qhia zaub mov (peb kab dotted nyob rau sab xis saum toj kawg nkaus).
- Xaiv Chaw.
- Xaiv Tsis pub twg paub thiab kev ruaj ntseg.
- Xaiv Clear Browsing Data.
- Teem lub Sijhawm Ntev dropdown rau "Txhua Lub Sijhawm."
- Xaiv Clear Data khawm.
- Kaw Google Chrome.
- Rov qhib Google Chrome.
- Mus rau qhov chaw txuas ncaj qha (Thov tsis txhob siv cov shortcuts qub lossis khaws cia nyiam, lawv yuav tsis ua haujlwm)
Yog xav tau kev pab ntxiv, thov hu rau DHCS IT Service Desk.
Xov tooj: (800) 579-0874 thiab xaiv 2
Email: ITServiceDesk@dhcs.ca.gov
Kev them nyiaj yug muaj nyob rau hnub Monday txog Friday thaum 7:30 teev sawv ntxov - 5:30 teev tsaus ntuj. Kev thov yuav tsis raug ua tiav tom qab cov sijhawm ua haujlwm, hnub so, lossis hnub so hauv xeev