Home Providers & Partners California Electronic Visit Verification

California Electronic Visit Verification

Announcements: 

Training Road Show 2.0

We’re excited to announce our upcoming Training Road Show (TRS) 2.0! 

Join us in our ongoing mission to support caregivers, providers, and Jurisdictional Entities (JE) in meeting federal and state Electronic Visit Verification (EVV) requirements. The CalEVV Team is offering hands-on, in-person training across the state focused on CalEVV tools, resources, and ensuring EVV compliance. Our goal for the upcoming TRS initiative is to advance towards full utilization and compliance with federal and state EVV requirements.

If you are interested in attending or becoming a host, please contact us at EVV@dhcs.ca.gov. 

NEW Weekly CalEVV Drop-In Hours:

Every Friday-1:30-2:30 p.m. (PST)

No registration required. Join any time during this scheduled hour to ask EVV questions or receive real-time technical assistance. For meeting access and dial-in details, see the Weekly CalEVV Drop-In Hours section towards the bottom of the page. 

What is EVV?

EVV is a telephonic and computer-based solution used to electronically verify in-home service visits. EVV solutions must capture the following six (6) data elements:

  • Type of service performed
  • Individual receiving the service
  • Date of the service
  • Location of service delivery
  • Individual providing the service
  • Time the service begins and ends

Federal Authority

The 21st Century CURES Act, signed into law in 2016, requires that states set up an EVV system to verify that all Medicaid-funded Personal Care Services (PCS) and Home Health Care Services (HHCS) occurred. Pursuant to Subsection (l) of Section 1903 of the Social Security Act (SSA) (42 U.S.C. 1396b), all states must implement EVV for Medicaid-funded PCS and HHCS.

State Authority

Welfare and Institutions Code (WIC) section 10143.51 authorizes the California Department of Health Care Services (DHCS), as the single state agency responsible for California’s Medicaid program. Under this statue, DHCS may undertake actions deemed appropriate by the Director to implement an EVV system for purposes of obtaining and maintaining federal approval, as well as ensuring federal financial participation remains available and is not otherwise jeopardized.

If a provider renders Medi-Cal services subject to EVV requirements the provider shall comply with all applicable requirements established by DHCS and its partners related to the electronic verification of those services.

If DHCS determines that a provider has failed to comply with established requirements, DHCS and its partners may take actions deemed appropriate under the circumstances to address providers’ non-compliance:

  • Provide technical assistance on compliance.
  • Require an approved corrective action plan.
  • Recover associated overpayments.
  • Impose enrollment or monetary sanctions.
  • Take any other remedial action, as deemed appropriate.
  • California Implementation of EVV

The 21st Century CURES Act, signed into law in 2016, requires that states set up an EVV system to verify that all Medicaid-funded Personal Care Services (PCS) and Home Health Care Services (HHCS) occurred. Pursuant to Subsection (l) of Section 1903 of the Social Security Act (SSA) (42 U.S.C. 1396b), all states must implement EVV for Medicaid-funded PCS by January 2020 and HHCS by January 2023. On October 22, 2019, the Centers for Medicare and Medicaid Services (CMS) approved the State’s Good Faith Effort (GFE) request for PCS, and will not apply Federal Medical Assistance Percentage (FMAP) reductions in calendar year 2020.  California’s GFE approval letter from CMS is available on the EVV CMS GFE Webpage.

PCS was implemented on January 1, 2022, and HHCS was implemented on January 1, 2023. All EVV impacted providers must be registered, trained, and using either the CalEVV system or an Alternate (Alt) EVV system. To learn more, visit EVV Implementation.

EVV Policy

Does EVV apply to me?

Provider Types and Codes – This document identifies providers impacted by EVV. Please reference this document to verify if your program will need to comply with EVV requirements.

Exclusions

The following services are not subject to EVV requirements:

  • HHCS or PCS that do not require an in-home visit
  • HHCS or PCS provided in congregate residential settings where 24-hour service is available
  • HHCS or PCS that are provided by a “Live-in Caregiver,” which may impact some Individual Nurse Provider (INP) or Private Duty Nursing (PDN)
  • Live-In Caregiver
  • Services rendered through:
    • Program of All-Inclusive Care for the Elderly (PACE)
      Hospice services
    • California Community Transitions (CCT) program
    • Genetically Handicapped Persons Program (GHPP)
    • Applied Behavioral Analysis (ABA)
    • Behavioral Health Treatment (BHT) or individuals with intellectual disabilities, or an institution for mental diseases
    • Doula Services
    • Community Health Workers (CHW)
    • Assisted Living Waiver (ALW)
    • HHCS or PCS that are provided to inpatients or residents of a hospital, long term care includes but not limited to skilled nursing facility (SNFs) both freestanding and hospital-based SNFs, subacute facilities, pediatric subacute facilities, and intermediate care facilities
    • In-home delivery and setup of Durable Medical Equipment (DME)
    • Dual Eligible Plans or Medi-Medi plans for both HHCS and PCS that are primarily paid by Medicare and/or Other Health Coverage (OHC)
    • Attendant care providers rendering services for medical transportation trips and appointments.

Live-In Caregiver 

Definition:

A “Live-in Caregiver” is a caregiver who regularly remains in the recipient’s home for more than 24 hours at a time and provides any of the authorized PCS and HHCS.

In-Home Support Services (IHSS) Providers:

Individual Waiver Personal Care Services (WPCS) and In-Support Services (IHSS) providers following the self-directed model and receive payment directly from the state will not submit EVV data using CalEVV. Individual WPCS and IHSS providers must comply with the IHSS EVV requirements published on the California Department of Social Services (CDSS) EVV website and submit EVV data utilizing the IHSS EVV Mobile Application, the IHSS Electronic Services Portal, or the IHSS Telephone Timesheet System. WPCS providers employed by PCS agencies must comply with EVV requirements using CalEVV. For more information and policies regarding IHSS EVV, please see the CDSS EVV website.

If a caregiver provides services to other recipients who do not meet the definition above, then the caregiver would need to register for EVV.

Provider Self-Registration Portal

Those who provide PCS and HHCS are required to register in the Provider Self-Registration Portal. Please refer to the quick reference guide or instructional video to help complete your registration if needed. 

Resources

Additional Information

Training

CalEVV Spotlight

Explore previous editions of the CalEVV Spotlight for news updates, guidance, and best practices.

Jurisdictional Entities (JE) Monitoring Resources

JEs and Alt EVV providers:
Access, view, search, sort, generate reports, review, and verify EVV data submitted by providers via CalEVV, or an Alt EVV system, to verify compliance.

Business Intelligence (BI) powered by DOMO

JEs will be able to verify:
If providers are registered and associated/linked to their specific JE.
Access, view, search, sort, generate reports, review, and verify EVV data submitted by providers via CalEVV, or an Alt EVV system, to verify compliant EVV data are being submitted by their associated/link providers.
CalEVV BI Tool User Guide for Jurisdictional Entities
BI Training Webinar PowerPoint 
BI Webinar (YouTube)

Alternate EVV Providers and Vendors

Providers and vendors using an Alternative EVV (AltEVV) system must follow the instructions below to complete the onboarding process.

  • Provider completes the CalEVV Provider Self-Registration Form during which the provider identifies the EVV system they would like to use.
  • Provider and vendor are acknowledged by Sandata and advised of next steps including training for provider and testing for vendor. If an EVV software vendor is new, they must go through a certification process. If the system is already certified, you will be notified.
  • AltEVV vendor registers in the Vendor Self-Registration Portal and identifies the provider they are associated with.
  • AltEVV vendor must complete testing in vendor portal.
  • Once validated, AltEVV vendor generates the Welcome Letter via the vendor portal and it is sent to the provider.
  • For any alternate solution, the provider agency’s EVV Administrator is responsible for ensuring the EVV data elements are correctly entered into the third-party EVV system. 
  • Once the required information is captured correctly, the alternate system will then forward EVV data to the Aggregator.  

For additional information, refer to the following AltEVV resources below:

For additional information, refer to the following AltEVV guides and resources:

Weekly CalEVV Drop-In Hours

Beginning January 2026, the CalEVV team will be shifting our Office Hours to a drop-in model. To better support our providers, DHCS will now host weekly drop-ins to offer support and technical assistance for our providers and Jurisdictional Entities.

Participants may join at any time during this scheduled window. No registration is required. 

Every Friday at 1:30 – 2:30 PM | PST
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Meeting ID: 282 705 744 583 80
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+1 279-895-6425,,247021042# United States, Sacramento

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Assistive Services

For individuals with disabilities, DHCS will provide assistive devices such as sign-language interpretation, real-time captioning, note takers, reading or writing assistance, and conversion of training or meeting materials into Braille, large print, audiocassette, or computer disk. To request such services or copies in an alternate format, please write:

EVV Assistance
1501 Capitol Avenue
Sacramento, CA  95899-7413
P.O. Box 997413, MS 0009

Email: EVV@dhcs.ca.gov

NOTE: The range of assistive services available may be limited if requests are received less than ten (10) working days prior to the meeting or event. 

CalEVV E-mail Notifications

Stay informed with the latest news and updates by subscribing to our mailing list.

Contact Us

Please direct your comments, questions, or suggestions regarding the CalEVV to EVV@dhcs.ca.gov.

Feedback / Comments

Have a feedback or comment? Let us know how we can improve by filling out our CalEVV Feedback & Comment Form.