Continuity of Care for Medi-Cal Managed Care Members

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If you are a new member in a Medi-Cal Managed Care Health Plan, you can continue your healthcare services, keep receiving your medications, and in some cases, keep your doctor or therapist, when you move to a Medi-Cal Managed Care Health Plan through Continuity of Care.

Learn about your rights to Continuity of Care and about being enrolled in a Medi-Cal Managed Care Health Plan.

Below are resources to help answer your questions about what Continuity of Care is, how you can request it, and more information.

See Medi-Cal Managed Care All Plan, Policy, and Dual Plan Letters for policy updates.

Continuity of Care Information

Continuity of Care
What is Continuity of Care?
How Can I Request to Keep Seeing My Doctor?
Frequently Asked Questions (FAQ) about Continuity of Care
Continuity of Care Statistics (PDF)

Policy for Medi-Cal Managed Care Health Plans

Continuity of care for Medi-Cal Beneficiaries who newly enroll in Medi-Cal Managed Care from Medi-Cal Fee-for-Service, and for Medi-Cal members who transition into a new Medi-Cal Managed Care Health Plan on or after January 1, 2023 (All Plan Letter 22-032)
Continuity of Care for New Enrollees Transitioned to Managed Care After Requesting a Medical Exemption and Implementation of Monthly Medical Exemption Review Denial Reporting (All Plan Letter 17-007)
Continuity of Care (Dual Plan Letter 16-002)

Contact Information

Office of the Ombudsman
(888) 452-8609
Department of Managed Health Care (DMHC) Help Center (Not DHCS)
(888) 466-2219

Last modified date: 3/29/2024 4:28 PM

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Continuity of Care for Medi-Cal Managed Care Members