Medi-Cal Connect Cov Cai Siv
Thank you for visiting the California Department of Health Care Services (DHCS) Medi-Cal Connect website and reviewing this Terms of Use Policy (Use Policy). This Use Policy informs you about the terms and conditions that apply when you access Medi-Cal Connect, as well as the privacy and security policies that govern DHCS’ collection and use of your information when you access Medi-Cal Connect. By proceeding to access and use Medi-Cal Connect, you accept the terms and policies described below.
Lub vas sab Medi-Cal Connect yog Gainwell Technologies ua haujlwm rau DHCS thiab Txoj Cai Siv no ua raws li, raws li qhov siv tau, nrog DHCS txoj Cai Tswjfwm Ntiag Tug thiab Daim Ntawv Ceeb Toom Txog Kev Ua Haujlwm Ntiag Tug. Txoj Cai Siv No yuav hloov pauv yam tsis tau ceeb toom raws li qhov xav tau kom ua raws li DHCS cov kev coj ua lag luam.
Medi-Cal Connect Service
Daim ntawv thov Medi-Cal Connect ("Application") tso cai rau Managed Care Plans (MCPs) thiab lawv cov tes hauj lwm thiab cov neeg koom tes ua hauj lwm ua ke los txheeb xyuas qhov tsis txaus ntawm kev saib xyuas rau lawv cov tswv cuab Medi-Cal thiab pab daws lawv cov kev xav tau kev saib xyuas los ntawm kev xa mus rau zej zog thiab kev sib koom tes. MCPs thiab lawv cov chaw muab kev koom tes thiab cov neeg koom tes tuaj yeem siv lub vev xaib no, suav nrog nws cov ntaub ntawv kwv yees kev tshuaj ntsuam xyuas thiab cov cuab yeej ntsuas, los pab cuam tshuam kev saib xyuas thiab txo qhov tsis sib xws.
Daim ntawv thov no tsuas yog siv los nkag mus rau cov ntaub ntawv kho mob rau cov tib neeg uas nws txoj kev saib xyuas yog tswj hwm los ntawm koj / koj lub koom haum. Yog li ntawd, thaum siv Daim Ntawv Thov no, Cov Ntaub Ntawv Tiv Thaiv Kev Noj Qab Haus Huv yuav raug tso tawm. Cov dej num ua los ntawm kev pabcuam no tuaj yeem raug kaw thiab saib xyuas. Kev sim tsis raug tso cai nkag mus lossis siv cov cuab yeej no, cov tshuab, lossis cov ntaub ntawv yuav ua rau muaj kev nplua rau pej xeem thiab / lossis kev ua txhaum cai raws li txoj cai lij choj hauv xeev thiab tsoomfwv.
Los ntawm kev lees paub cov lus no, koj tab tom qhia koj qhov kev pom zoo rau cov ntsiab lus no thiab paub tias txhua yam pov thawj ntawm kev nkag mus tsis tau, kev ua txhaum cai, lossis kev siv tsis raug yuav raug muab rau cov tub ceev xwm. Tsis tas li ntawd, koj nkag siab tias koj yuav tsum muaj lub luag haujlwm los xaus kev nkag mus rau yav tom ntej yog tias koj tsis muaj txoj cai lij choj nkag mus rau cov ntaub ntawv siv Daim Ntawv Thov.
Cov Neeg Siv Cov Lus Qhia rau Kev Nkag Mus Rau Medi-Cal Txuas
Lub vev xaib no thiab cov ntaub ntawv nws muaj yog muab los ua kev pabcuam pej xeem los ntawm Xeev California. Cov kab ke no raug saib xyuas kom ua haujlwm kom raug, txhawm rau txheeb xyuas qhov ua haujlwm ntawm cov yam ntxwv muaj kev ruaj ntseg, thiab rau cov laj thawj sib piv. Leej twg siv qhov system no qhia tau pom zoo rau kev saib xyuas zoo li no. Kev sim tsis raug tso cai los hloov kho cov ntaub ntawv khaws cia hauv qhov system no, kom swb lossis hla kev ruaj ntseg nta, lossis siv cov txheej txheem no rau lwm qhov tsis yog nws lub hom phiaj yog txwv tsis pub thiab yuav ua rau muaj kev nplua rau pej xeem thiab kev rau txim thiab kev foob txhaum cai.
Thaum koj tsim lossis tuav Medi-Cal Connect tus account, lossis nkag mus rau Medi-Cal Connect, koj pom zoo rau:
- Muab cov ntaub ntawv tseeb, raug, tam sim no, thiab ua tiav cov ntaub ntawv thaum tsim koj tus as khauj lossis thaum yeem xa cov ntaub ntawv mus rau DHCS;
- Tswj kom tsis pub leej twg paub txog koj daim ntawv pov thawj nkag los ntawm kev tsis sib koom koj Medi-Cal Connect username thiab password rau lwm tus, suav nrog lwm tus neeg hauv tib lub koom haum nrog koj;
- Hloov koj tus password tam sim yog tias koj ntseeg tias nws tau raug cuam tshuam los yog tsis tau tso cai nkag mus rau Medi-Cal Connect siv koj tus password tau tshwm sim;
- Qhia rau Medi-CalConnectHelpDesk@gainwelltechnologies.com yog tias koj tus password raug cuam tshuam lossis tsis tau tso cai nkag mus rau Medi-Cal Connect siv koj tus password tau tshwm sim, suav nrog qhov chaw uas tus password raug cuam tshuam lossis nkag mus tsis raug cai tshwm sim hauv tib lub koom haum nrog koj;
- Txwv tsis pub nkag mus rau lub khoos phis tawj siv txhawm rau nkag mus rau koj tus lej Medi-Cal Connect los ntawm kev siv cov cuab yeej kev nyab xeeb muaj nyob rau hauv lub cuab yeej, suav nrog kev qhib cov ntaub ntawv encryption thiab tsim tus lej PIN rau kev nkag;
- Txwv tsis pub nkag mus rau lub khoos phis tawj siv los nkag rau koj tus account;
- Tsis yog hauv paus lossis jailbreak li koj siv nrog Medi-Cal Connect, vim tias ua li ntawd tuaj yeem tsim kev pheej hmoo kev nyab xeeb los ntawm kev tshem koj lub cuab yeej kev ntsuas kev nyab xeeb thiab nthuav tawm cov ntaub ntawv rhiab heev.
Gainwell thiab DHCS muaj cai txwv tsis pub nkag mus rau Medi-Cal Connect cov nyiaj uas tau ua txhaum cai ntawm Txoj Cai Siv no lossis ua rau muaj kev hem thawj rau kev ceev ntiag tug thiab kev nyab xeeb ntawm lwm tus neeg siv.
Cov Cai Lij Choj uas siv rau DHCS sau koj cov ntaub ntawv ntiag tug
Thaum DHCS cia li khaws koj cov ntaub ntawv lossis koj tuaj yeem ua haujlwm pub dawb rau DHCS nrog koj cov ntaub ntawv thaum mus saib Medi-Cal Connect lub vev xaib, ob lub xeev thiab tsoomfwv txoj cai lij choj ntiag tug yuav tiv thaiv kev sau thiab siv koj cov ntaub ntawv. Cov kev cai lij choj no yuav suav nrog, tab sis tsis txwv rau, California Txoj Cai Qhia Txog Kev Ua Haujlwm, California Tsoom Fwv Txoj Cai Tshooj 11015.5, Txoj Cai Pov Hwm Kev Pov Hwm Kev Noj Qab Haus Huv thiab Lub Luag Haujlwm ntawm 1996 (HIPAA), thiab Txoj Cai Tswjfwm Ntiag Tug ntawm 1974.
Nco ntsoov tias ib zaug muab, tag nrho cov ntaub ntawv sau los ntawm lub vev xaib no lossis yeem xa mus rau DHCS yuav dhau los ua cov ntaub ntawv pej xeem uas yuav raug kuaj xyuas thiab luam tawm los ntawm pej xeem raws li California Public Records Act (PRA). Qee hom ntaub ntawv raug zam los ntawm kev nthuav tawm, tab sis tsis yog tag nrho. Cov ntaub ntawv tiv thaiv kev noj qab haus huv (PHI), raws li tau hais tseg hauv HIPAA, tsis raug nthuav tawm raws li PRA. Thaum muaj kev tsis sib haum xeeb ntawm Txoj Cai Siv Txoj Cai no thiab PRA lossis lwm txoj cai lij choj, PRA thiab lwm txoj cai lij choj siv tau yuav tswj.
Cov hauv qab no qhia txog cov ntsiab lus ntawm ob txoj cai lij choj uas siv rau feem ntau cov neeg siv nkag mus rau Medi-Cal Connect.
Under the California Information Practices Act (IPA), “personal information” is information maintained by a state agency “that identifies or describes an individual, including, but not limited to, the individual’s name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history.” (Civil Code § 1798.3.) Personal information includes “statements made by, or attributed to, the individual.” (Id.). The Information Practices Act only allows an agency to disclose information for specific purposes. (see Civil Code § 1798 et seq.)
Cov kev tiv thaiv ntxiv siv rau cov ntaub ntawv tus kheej uas tau sau los ntawm hluav taws xob. Tshooj Cai ntawm Tsoom Fwv Teb Chaws 11015.5 txhais "cov ntaub ntawv tus kheej uas tau sau los ntawm hluav taws xob" ua cov ntaub ntawv uas: (1) "txheeb xyuas lossis piav qhia txog tus neeg siv," (2) yog sau los ntawm lub koom haum hauv xeev los ntawm "txhua txoj kev, khoom siv, tus cim, lossis lwm yam ntawv thov hauv internet," thiab (3) khaws cia los ntawm lub koom haum hauv xeev. Tshooj Cai ntawm Tsoom Fwv Tebchaws 11015.5 txwv tsis pub cov koom haum siv cov ntaub ntawv tus kheej uas tau sau los ntawm hluav taws xob, raws li kev tso cai tshwj xeeb lossis kev tso cai los ntawm tus neeg siv.
Nco ntsoov tias ob hom ntaub ntawv raug tshem tawm los ntawm lub ntsiab lus ntawm electronically sau cov ntaub ntawv tus kheej raws li tsoom fwv Code tshooj 11015.5. Ua ntej, cov ntaub ntawv uas tus neeg siv tau xa mus rau ib lub koom haum tsis suav nrog, tsis hais hauv tshuab hluav taws xob lossis hauv daim ntawv sau. Qhov thib ob, cov ntaub ntawv hais txog lossis cuam tshuam rau ib tus neeg siv uas ua haujlwm hauv lub peev xwm ua lag luam, suav nrog, tab sis tsis txwv rau, cov tswv lag luam, tub ceev xwm, lossis cov thawj coj ntawm lub lag luam ntawd.
Yuav ua li cas DHCS siv cov ntaub ntawv nws cia li sau los ntawm koj
DHCS cia li khaws cov ntaub ntawv tus kheej los ntawm cov tib neeg uas nkag mus rau Medi-Cal Connect lub vev xaib. Cov ntaub ntawv no yuav raug siv los txheeb xyuas koj, sau koj cov kev cuam tshuam nrog lub vev xaib, thiab tsim cov txheeb cais siv los tswj lub vev xaib.
Cov ntaub ntawv hauv qab no yuav raug sau thiab khaws cia thaum koj mus ntsib Medi-Cal Connect lub vev xaib:
- Tus IP chaw nyob thiab lub npe sau tau siv;
- The internet browser and operating system used;
- Hnub tim thiab lub sijhawm koj mus ntsib Medi-Cal Connect;
- Cov nplooj ntawv web lossis cov kev pabcuam uas koj nkag mus hauv Medi-Cal Connect;
- Txhua daim foos rub tawm hauv Medi-Cal Connect.
Raws li Tsoom Fwv Txoj Cai § 11015.5(a)(6), DHCS tsis muag khoom siv hluav taws xob sau cov ntaub ntawv tus kheej, raws li tau hais tseg saum toj no, yam tsis muaj kev tso cai los ntawm tus neeg siv. Lwm qhov kev faib tawm ntawm cov ntaub ntawv ntiag tug uas sau tau hauv hluav taws xob yuav ua raws li Tsoom Fwv Txoj Cai § 11015.5.
Tsis tas li ntawd, lub vev xaib no tsis siv cov ncuav qab zib rau kev tshaj tawm lossis taug qab. Txawm li cas los xij, cov ncuav qab zib yuav raug siv rau kev lees paub, kev ruaj ntseg, thiab qhov chaw ua haujlwm. Yog tias koj hloov koj qhov browser nqis los tsis kam lossis hloov kev siv cov ncuav qab zib, qhov no yuav cuam tshuam rau kev ua haujlwm ntawm lub vev xaib no.
Yuav ua li cas DHCS siv cov ntaub ntawv koj yeem xa tuaj
Yog tias koj yeem xa cov ntaub ntawv mus rau DHCS los ntawm kev xa email rau peb nrog cov lus pom lossis cov lus nug, peb yuav siv koj cov ntaub ntawv los txhim kho peb cov kev pabcuam lossis teb rau koj qhov kev thov. Yog tias tso cai los ntawm txoj cai lij choj, DHCS tuaj yeem xa koj tus email mus rau cov neeg ua haujlwm hauv Xeev, suav nrog lwm cov koomhaum hauv Xeev, uas tuaj yeem pab tau koj zoo dua. Tej zaum peb yuav qhia koj li email raws li kev tso cai lossis kev cai lij choj.
Koj Txoj Cai Pov Tseg rau Cov Ntaub Ntawv Tus Kheej
Raws li Tsoom Fwv Teb Chaws Txoj Cai § 11015.5, raws li kev thov, koj tuaj yeem tau txais cov ntaub ntawv ntiag tug hauv hluav taws xob uas tau muab pov tseg yam tsis tau rov siv dua lossis faib tawm, yog tias peb tau txais kev tiv tauj raws sijhawm. Raws li California IPA, koj muaj cai nug thiab ceeb toom txog cov ntaub ntawv uas DHCS tswj xyuas txog koj, thiab kuj tseem yuav muaj cai ntawm kev tshuaj xyuas, hloov kho, lossis kev tsis txaus siab uas qhov kev thov hloov kho raug tsis kam lees. (Civil Code §§ 1798.32-1798.44.)
Txuas mus rau Lwm Lub Vev Xaib
Medi-Cal Connect tuaj yeem txuas mus rau lwm lub vev xaib uas muaj txiaj ntsig zoo rau koj. Thaum koj ua raws cov kev txuas mus rau lwm lub vev xaib, koj tsis nyob hauv Medi-Cal Connect lawm thiab raug rau txoj cai ntiag tug ntawm lub vev xaib tshiab. DHCS tsis lees txais lub luag haujlwm rau cov ntsiab lus lossis kev nkag mus tau ntawm cov vev xaib sab nraud lossis cov ntaub ntawv sab nraud txuas rau lub vev xaib no.
Kev Cai Liability
DHCS sim ua kom muaj qhov raug siab tshaj plaws ntawm cov ntsiab lus ntawm nws cov vev xaib. Txhua qhov yuam kev lossis kev tso tseg yuav tsum raug tshaj tawm rau kev tshawb nrhiav.
DHCS tsis muaj kev thov, cog lus, lossis kev lees paub txog qhov tseeb, ua tiav, lossis qhov txaus ntawm cov ntsiab lus ntawm lub vev xaib no thiab qhia meej txog kev lav phib xaub rau qhov ua yuam kev thiab tsis ua haujlwm hauv cov ntsiab lus ntawm lub vev xaib no. Tsis muaj kev lav phib xaub ntawm txhua yam, hais, qhia, lossis kev cai lij choj, suav nrog tab sis tsis txwv rau kev lees paub ntawm kev tsis ua txhaum ntawm lwm tus neeg txoj cai, lub npe, kev ua lag luam, kev nyab xeeb rau ib lub hom phiaj tshwj xeeb, thiab kev ywj pheej los ntawm tus kab mob hauv computer, yog muab rau cov ntsiab lus ntawm lub vev xaib no lossis nws qhov txuas mus rau lwm qhov chaw hauv Internet. Kev siv hauv lub vev xaib no rau cov khoom lag luam tshwj xeeb, cov txheej txheem, lossis cov kev pabcuam, lossis kev siv kev lag luam, tuam txhab, lossis lub tuam txhab npe yog rau cov ntaub ntawv thiab kev yooj yim ntawm pej xeem, thiab tsis suav nrog kev pom zoo, kev pom zoo, lossis kev nyiam los ntawm Lub Xeev California, lossis nws cov neeg ua haujlwm lossis cov neeg sawv cev.
Peb Tiv Thaiv PHI/PI li cas
DHCS thiab Gainwell Technologies tau ua ob peb kauj ruam los tiv thaiv kev ncaj ncees ntawm nws cov kev sib txuas lus thiab kev siv computer, suav nrog tab sis tsis txwv rau kev lees paub, saib xyuas, txheeb xyuas, thiab kev nkag mus. Kev ntsuas kev ruaj ntseg tau muab tso ua ke rau hauv kev tsim, kev siv, thiab kev coj ua niaj hnub ntawm tag nrho Lub Xeev qhov chaw ua haujlwm raws li ib feem ntawm nws txoj kev cog lus txuas ntxiv rau kev tswj hwm kev pheej hmoo.
Txhawm rau tiv thaiv tus kheej cov ntaub ntawv (PI), cov ntaub ntawv tiv thaiv kev noj qab haus huv (PHI) raws li tau teev tseg los ntawm HIPAA, thiab cov ntaub ntawv txheeb xyuas tus kheej (PII) muaj nyob hauv Daim Ntawv Thov no lossis khaws cia los ntawm cov neeg siv nkag mus rau daim ntawv thov no, peb ua cov hauv qab no:
- Pab kom siv ntau qhov kev lees paub tseeb rau cov neeg siv ntawm Daim Ntawv Thov no los ntawm lub neej ntawd. Multi-factor authentication yuav tsum tau thaum koj sau npe thiab nkag mus rau Daim Ntawv Thov no pib thiab thaum koj nkag los ntawm lwm lub cuab yeej.
- Siv cov kev sib txuas encrypted rau kev sib txuas lus ruaj ntseg ntawm cov servers.
- Encrypt cov ntaub ntawv thaum nws nyob rau hauv cia.
- Tuav cov cai sab hauv thiab cov txheej txheem uas txwv tsis pub nkag mus rau PHI hauv Daim Ntawv Thov raws li tus neeg siv lub luag haujlwm thiab xav tau cov ntaub ntawv.
- Ua raws li DHCS txoj cai tuav tseg thiab tshem tawm los pab peb kom ntseeg tau tias peb tsuas yog khaws cov ntaub ntawv uas peb tau tso cai los tswj thiab tso tawm ua ib feem ntawm cov kev pabcuam.
Txoj cai siv no yog hnub tim lub Cuaj Hlis 19, 2025.