Tsev Medi-Cal Cov Kev Hloov Tshiab Kev Hloov Pauv Tus Nqi Rau Kev Pabcuam Daim Ntawv Ceeb Toom Txog Cov Ntaub Ntawv Ntxiv​​ 

Daim Ntawv Ceeb Toom Txog Cov Lus Qhia Ntxiv​​ 

Kev Hloov Pauv Tus Nqi Rau Kev Pabcuam​​ 

Medi-Cal​​ 

Cov ntaub ntawv tseem ceeb txog kev hloov pauv rau txoj kev koj tau txais kev kho mob Medi-Cal​​ 

Koj qhov kev pab them nqi Medi-Cal tab tom hloov pauv. Txoj cai tshiab ntawm tsoomfwv tebchaws yuav tsum tau kom California hloov pauv seb qee tus tswv cuab uas tsis ua raws li qee qhov kev cai lij choj ntawm tsoomfwv tebchaws tau txais cov kev pabcuam Medi-Cal li cas. Koj TSIS poob Medi-Cal. Koj tseem yuav muaj Medi-Cal. Tiam sis txoj kev uas koj tau txais cov kev pabcuam yuav hloov pauv.​​ 

Txij lub Ib Hlis Ntuj hnub tim 1, 2027, koj yuav hloov ntawm txoj kev npaj kho mob Medi-Cal mus rau Medi-Cal Fee-for-Service. Tom qab qhov kev hloov pauv no, qee cov kev pabcuam yuav ua haujlwm txawv, thiab qee cov kev pabcuam yuav tsis muaj.​​ 

Koj yuav tau txais kev kho mob los ntawm Medi-Cal Fee-for-Service. Tus nqi them rau kev pabcuam yog ib txoj kev uas Medi-Cal them rau cov kws kho mob thiab lwm cov neeg muab kev pabcuam. Lub Xeev California yuav tswj hwm thiab them cov neeg muab kev pab rau koj cov txiaj ntsig Medi-Cal pib txij lub Ib Hlis 1, 2027. Koj yuav tau txais koj cov kev pabcuam Medi-Cal los ntawm cov chaw muab kev pabcuam xws li kws kho mob lossis chaw kho mob uas lees txais Medi-Cal Fee-for-Service.​​ 

Yog koj nyob hauv Medi-Cal txoj kev npaj kho hniav, koj yuav nyob twj ywm hauv Medi-Cal txoj kev npaj kho hniav ntawd.​​ 

Daim ntawv ceeb toom no piav qhia txog yam uas tab tom hloov pauv thiab yam uas koj yuav tsum tau ua.​​ 

Vim li cas qhov no thiaj hloov pauv?​​ 

Rau cov tswv cuab uas tsis ua raws li qee qhov kev cai lij choj ntawm tsoomfwv teb chaws rau Medicaid tag nrho, tsoomfwv teb chaws tsuas yog pab them rau cov kev pabcuam thaum muaj xwm txheej ceev xwb.​​ 

Hauv kev tswj hwm kev saib xyuas, Lub Xeev them nyiaj rau Medi-Cal cov phiaj xwm kev noj qab haus huv txhua hli, txawm tias tus tswv cuab tsis siv cov kev pabcuam twg hauv lub hlis ntawd los xij. Vim tias cov nyiaj them no tsis yog rau ib qho kev pabcuam thaum muaj xwm txheej ceev tshwj xeeb, tsoomfwv tebchaws yuav tsis pab them rau lawv.​​ 

Cov Lus Nug​​ 

1. Qhov txawv ntawm Medi-Cal Fee-for-Service thiab Medi-Cal Managed Care yog dab tsi?​​ 

Medi-Cal Fee-for-Service ua haujlwm txawv ntawm txoj kev npaj kho mob Medi-Cal. Yog koj muaj Medi-Cal Fee-for-Service, koj tuaj yeem mus rau ib tus kws kho mob Medi-Cal twg los tau, xws li kws kho mob, tsev kho mob, lossis chaw kho mob, uas txais Medi-Cal Fee-for-Service. Koj tsis yog tsuas yog ib lub network ntawm cov phiaj xwm kev noj qab haus huv xwb.​​ 

Qee cov kev pabcuam los ntawm koj txoj kev npaj kho mob Medi-Cal tam sim no yuav tsis muaj nyob rau hauv Medi-Cal Fee-for-Service lawm. Medi-Cal Fee-for-Service tsis muab Kev Kho Mob Zoo Dua​​ 

Kev Tswj Xyuas (ECM) lossis Kev Txhawb Nqa Hauv Zej Zog. Yog tias koj muaj Tus Thawj Saib Xyuas Kev Saib Xyuas los ntawm ECM uas muab kev txhawb nqa ntxiv rau koj lossis yog tias koj tau txais cov pluas noj uas kho mob, kev txhawb nqa txog vaj tse, lossis cov kev pabcuam zoo sib xws, cov kev pabcuam no yuav tsis muaj lawm.​​ 

Tej zaum yuav muaj lwm cov kev pabcuam los pab koj. Tiv tauj koj txoj kev npaj kho mob Medi-Cal tam sim no lossis koj tus kws kho mob ECM lossis Community Supports kom npaj rau qhov kev hloov pauv no.​​ 

2. Kuv yuav nrhiav tus kws kho mob thiab tau txais kev kho mob hauv Medi-Cal Fee-for-Service li cas?​​ 

  • Koj mus tau rau ib tus kws kho mob twg los tau, xws li kws kho mob, tsev kho mob, lossis chaw kho mob, uas lees txais Medi-Cal Fee-for-Service.​​ 
  • Yog koj twb muaj ib tug kws kho mob lossis ib lub tsev kho mob lawm, hu rau lawv lub chaw ua haujlwm, nug seb lawv puas lees txais Medi-Cal Fee-for-Service. Yog tias lawv ua li ntawd, koj tuaj yeem mus cuag lawv.​​ 
  • Thaum koj hu rau ib tus kws kho mob, nug seb lawv puas txais cov neeg mob tshiab uas muaj "Medi-Cal Fee-for-Service."​​ 
  • Yog koj xav nrhiav ib tus neeg muab kev pabcuam Medi-Cal uas them nqi rau kev pabcuam, koj ua tau:​​ 

3. Yog tias kuv twb muaj sijhawm teem tseg rau lub Ib Hlis 1, 2027 lossis tom qab ntawd lawm, yuav ua li cas?​​ 

Nug koj tus kws kho mob tam sim no seb lawv puas lees txais Medi-Cal Fee-for-Service. Yog tias lawv ua li ntawd, koj tuaj yeem ua raws li qhov tau teem tseg. Yog tias lawv tsis lees txais Medi-Cal Fee-for-Service, koj yuav tsum tso tseg qhov kev teem caij thiab nrhiav tus kws kho mob tshiab uas lees txais Medi-Cal Fee-for-Service. Yog xav tau kev pab nrhiav tus kws kho mob tshiab, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555.​​ 

4. Kuv puas tuaj yeem mus ntsib kws kho mob tshwj xeeb ntawm Medi-Cal raws sijhawm teem tseg?​​ 

Nug koj tus kws kho mob tshwj xeeb Medi-Cal tam sim no seb lawv puas lees txais Medi-Cal Fee-for-Service. Yog tias lawv ua li ntawd, koj tuaj yeem ua raws li koj cov sijhawm teem tseg. Yog tias lawv tsis lees txais Medi-Cal Fee-for-Service, koj yuav tsum tso tseg qhov kev teem caij thiab nrhiav tus kws tshwj xeeb Medi-Cal tshiab uas lees txais Medi-Cal Fee-for-Service. Yog xav tau kev pab nrhiav tus kws tshwj xeeb Medi-Cal tshiab, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555.​​ 

5. Yog tias kuv xav tias qhov kev hloov no tsis siv rau kuv, yuav ua li cas?​​ 

Yog koj ntseeg tias qhov kev hloov tshiab no yuav tsum tsis txhob siv rau koj vim koj ntseeg tias koj txoj cai nkag tebchaws lossis lwm pawg tsim nyog tso cai rau koj kom nyob twj ywm rau hauv koj txoj kev npaj kho mob Medi-Cal tam sim no, hu rau koj lub chaw ua haujlwm Medi-Cal hauv zos. Lub nroog yuav thov kom koj muab cov ntaub ntawv los tshuaj xyuas koj txoj cai thiab txiav txim siab seb koj puas tuaj yeem koom nrog koj txoj kev npaj kho mob Medi-Cal.​​ 

Tseem ceeb uas yuav tsum nco ntsoov: qhov kev tshuaj xyuas qhov tsim nyog no yog hais txog seb koj tau txais koj cov kev pabcuam Medi-Cal li cas. Koj tsis plam koj qhov kev pab them nqi Medi-Cal. Daim ntawv ceeb toom no yog qhia rau koj txog cov kev hloov pauv tshiab rau txoj kev uas koj tau txais koj cov txiaj ntsig xwb.​​ 

Nrhiav koj lub chaw ua haujlwm Medi-Cal hauv zos.​​ 

6. Kuv cov ntawv sau tshuaj thiab cov chaw muag tshuaj puas yuav hloov pauv?​​ 

Feem ntau cov tshuaj uas kws kho mob sau ntawv yuav nyob li qub. Koj cov txiaj ntsig ntawm Medi-Cal Rx hauv kev muag tshuaj yuav tsis hloov pauv. Thaum koj pib mus ntsib ib tus kws kho mob Medi-Cal uas them tus nqi rau kev pabcuam tshiab, xyuas kom lawv paub tias koj tau txais cov tshuaj twg tam sim no. Qhia rau lawv yog tias koj xav tau ntxiv dej. Yog koj muaj Medicare, koj txoj kev pab them nqi rau Tshuaj Siv (Ntu D) tseem yuav ua haujlwm nrog Medi-Cal Rx.​​ 

Qee cov txiaj ntsig ntawm tsev muag tshuaj uas raug them ua daim ntawv thov kev kho mob yuav hloov pauv. Piv txwv ntawm cov hom txiaj ntsig no yog cov khoom siv kho mob xws li cov khoom siv tracheostomy, kev saib xyuas qhov txhab, catheters, thiab cov khoom siv rau kev tswj tsis pub zis. Cov txiaj ntsig no yuav tsum tau them rau Medi-Cal Fee-for-Service thiab tsis yog rau koj txoj kev npaj kho mob Medi-Cal yav dhau los.​​ 

Yog xav tau kev pab nrhiav tus neeg muab kev pab them nqi kho mob Medi-Cal rau koj cov khoom siv kho mob uas raug them rau ntawm daim ntawv thov kev pab kho mob, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 teev sawv ntxov txog 5 teev tsaus ntuj, ntawm (800) 541-5555. Qhia rau lawv tias koj xav tau tus neeg muab kev pabcuam Medi-Cal Fee-for-Service rau koj cov khoom siv kho mob uas raug them nqi kho mob. Qhia rau lawv paub txog hom khoom siv uas koj muaj.​​ 

7. Yog tias kuv muaj cov khoom siv kho mob ruaj khov (DME), kuv puas khaws tau nws thaum kuv nyob hauv Medi-Cal Fee-for-Service?​​ 

DME txhais tau tias cov khoom siv kho mob uas koj siv hauv tsev los pab koj txoj kev noj qab haus huv txhua hnub. DME suav nrog lub rooj zaum muaj log, cov khoom siv taug kev, cov tshuab ua pa oxygen, lossis lwm yam khoom siv uas pab koj txav mus los, ua pa, lossis nyob kom muaj kev nyab xeeb. Yog koj muaj DME, koj tuaj yeem khaws nws thaum koj nyob hauv Medi-Cal Fee-for-Service. Yog koj xauj DME, koj yuav tsum xyuas kom tseeb tias koj tuaj yeem xauj DME ntawd tom qab Lub Ib Hlis Ntuj hnub tim 1, 2027. Koj yuav tsum tau kev pom zoo los ntawm tus neeg muab kev pabcuam Medi-Cal Fee-for-Service thiaj li tau txais yam khoom xauj.​​ 

Yog xav tau kev pab nrhiav tus neeg muab kev pabcuam Medi-Cal Fee-for-Service rau koj lub DME, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555. Qhia rau lawv tias koj xav tau tus neeg muab kev pabcuam Medi-Cal Fee-for-Service rau koj lub DME. Qhia rau lawv paub hom DME uas koj muaj.​​ 

8. Yog tias Medi-Cal them rau kuv txoj kev thauj mus los, kuv puas tuaj yeem ua raws li kuv cov kev caij tsheb uas tau teem tseg?​​ 

Yog tias koj muaj kev xav tau kev thauj mus los los ntawm Kev Thauj Mus Los Kho Mob Tsis Yog Xwm Ceev (NEMT) lossis Kev Thauj Mus Los Tsis Yog Kho Mob (NMT), koj tseem yuav tau txais kev thauj mus los. Tab sis koj yuav tsum ua kom tiav daim ntawv kom tau txais cov kev caij tsheb ntawd.​​ 

Rau NEMT, koj yuav tsum mus rau koj tus neeg muab kev pab Medi-Cal Fee-for-Service kom tau daim ntawv yuav tshuaj tshiab kom txuas ntxiv tau kev pab thaum koj nyob hauv Medi-Cal Fee-for-Service.​​ 

Yog koj muaj lus nug txog kev pabcuam thauj mus los, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555 thaum koj koom nrog Medi-Cal Fee-for-Service.​​ 

Yog xav paub ntxiv, mus saib nplooj ntawv Webpage Cov Lus Nug Nquag Nug (FAQ) rau Medi-Cal Transportation Services.​​ 

Los yog hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555.​​ 

9. Thaum kuv koom nrog Medi-Cal Fee-for-Service, kuv puas yuav tsum tau daim ntawv tso cai tshiab rau kev pabcuam Medi-Cal uas kuv tau txais tam sim no?​​ 

Yog. Koj yuav xav tau daim ntawv tso cai tshiab rau Medi-Cal Fee-for-Service. Tej zaum koj yuav tau mus ntsib koj tus kws kho mob tshiab kom tau ib txoj kev npaj kho mob tshiab kom thiaj li tau txais kev pab cuam ntawd. Lawv yuav xa daim ntawv tso cai tshiab rau Medi-Cal Fee-for-Service. Yog koj muaj lus nug txog koj txoj kev tso cai, hu rau koj tus kws kho mob tshiab.​​ 

10. Thaum kuv koom nrog Medi-Cal Fee-for-Service, kuv puas tseem tuaj yeem khaws kuv tus kws kho mob thawj zaug (PCP) lossis chaw kho mob?​​ 

Nug koj tus PCP lossis lub tsev kho mob seb lawv puas lees txais Medi-Cal Fee-for-Service. Yog tias lawv ua li ntawd, koj tuaj yeem khaws cia rau lawv. Yog tias lawv tsis lees txais Medi-Cal Fee-for-Service, koj yuav tsum nrhiav tus kws kho mob tshiab. Yog xav tau kev pab nrhiav tus neeg muab kev pab tshiab:​​ 

11. Yog tias kuv tau txais kev kho mob kev noj qab haus huv ntawm tus cwj pwm, puas yuav hloov kuv tus kws kho mob hauv nroog?​​ 

Yog tias koj tau txais kev pabcuam kev noj qab haus huv ntawm tus cwj pwm los ntawm Kev Pabcuam Kev Noj Qab Haus Huv Lub Siab Tshwj Xeeb, Drug Medi-Cal (DMC), lossis Drug Medi-Cal Organized Delivery System (DMC-ODS) cov kev pabcuam, cov kev pabcuam thiab cov txiaj ntsig ntawd yuav tsis hloov pauv.​​ 

12. Thaum kuv koom nrog Medi-Cal Fee-for-Service, kuv puas tseem yuav tau txais cov kev pabcuam Enhanced Care Management thiab Community Supports uas kuv tau txais los ntawm kuv txoj kev npaj kho mob Medi-Cal?​​ 

Tsis yog. Qee cov kev pabcuam uas muaj los ntawm Medi-Cal cov phiaj xwm kho mob yuav tsis muaj lawm thaum koj hloov mus rau Medi-Cal Fee-for-Service. Qhov no suav nrog​​ 

  • Kev Tswj Xyuas Kev Kho Mob Zoo Dua (ECM): Kev pab ntxiv los pab koj npaj koj txoj kev kho mob, xws li teem caij, tshuaj, lossis lwm yam kev xav tau kev noj qab haus huv los ntawm Medi-Cal.​​ 
  • Kev Txhawb Nqa Hauv Zej Zog: Cov kev pabcuam ntxiv uas yuav pab tau nrog kev hloov chaw nyob thiab kev pabcuam nrhiav chaw nyob, kev nkag mus rau cov pluas noj uas kho mob thiab cov khoom noj uas txhawb nqa kev kho mob, thiab kev hloov pauv ib puag ncig rau kev kho mob hawb pob.​​ 

Tsuas yog cov phiaj xwm kho mob Medi-Cal xwb thiaj muab ECM thiab Kev Txhawb Nqa Hauv Zej Zog. Cov kev pabcuam no yuav tsis muaj lawm tom qab koj hloov mus rau Medi-Cal Fee-for-Service vim tias cov kev pabcuam no tsuas yog muaj los ntawm Medi-Cal cov phiaj xwm kho mob xwb. Yog tias koj tau txais ECM, koj yuav tsim nyog tau txais lwm yam kev tswj hwm kev kho mob Medi-Cal lossis kev sib koom tes ntawm cov txiaj ntsig.​​ 

Koj tus kws kho mob lossis chaw kho mob ib txwm (tseem hu ua Tus Kws Muab Kev Pab Kho Mob Thawj Zaug lossis PCP) yuav muab cov kev pabcuam sib koom tes kho mob. Cov no suav nrog kev txhawb nqa nrhiav tus kws kho mob tshwj xeeb thaum xa mus rau ib tus lossis xyuas kom tseeb tias koj muaj sijhawm teem caij mus ntsib kws kho mob tom qab koj nyuam qhuav tawm hauv tsev kho mob. Yog koj xav tau kev pab nrhiav lwm yam kev pab kho mob, nug koj tus PCP. Los yog hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555.​​ 

13. Kuv tus menyuam puas yuav tau txais cov txiaj ntsig zoo ib yam li nws muaj nyob rau hauv Whole Child Model California Children’s Services (WCM CCS) Program?​​ 

Yog. Koj tus menyuam yuav muaj cov txiaj ntsig WCM CCS zoo ib yam li lawv tau muaj nyob rau hauv WCM CCS Program. Koj tus menyuam yuav tau txais cov kev pabcuam uas tsim nyog rau kev kho mob thiab tau sau ntawv los ntawm koj tus menyuam tus kws kho mob. Thov hu rau koj lub Chaw Haujlwm Pabcuam Menyuam Yaus hauv Lub Nroog (CCS) yog tias koj muaj lus nug txog cov kev pabcuam CCS lossis yog tias koj xav tau kev pab kom nkag siab txog kev pov hwm lossis kev saib xyuas ntawm koj tus menyuam. Saib daim ntawv teev cov Chaw Haujlwm Pabcuam CCS hauv Lub Nroog.​​ 

14. Yog tias kuv tau txais daim nqi kho mob, yuav ua li cas?​​ 

Yog koj tau txais daim nqi los ntawm ib tus kws kho mob lossis los ntawm koj txoj kev npaj kho mob Medi-Cal tam sim no, hu rau koj txoj kev npaj kho mob Medi-Cal tam sim no. Koj tuaj yeem hu rau tus xov tooj nyob tom qab ntawm koj daim npav Medi-Cal kev npaj kho mob. Lawv yuav qhia koj yog tias koj xav tau them daim nqi. Yog tias koj tau txais kev kho mob yam tsis tau kev tso cai los ntawm koj txoj kev npaj kho mob Medi-Cal rau cov kws kho mob sab nraud ntawm lub network, tej zaum koj yuav tau them daim nqi.​​ 

Tom qab koj tham nrog Medi-Cal txoj kev npaj kho mob lawm, yog koj tseem xav tias daim nqi tsis raug, koj tuaj yeem xa daim ntawv tsis txaus siab thiab/lossis thov rov hais dua nrog Medi-Cal txoj kev npaj kho mob. Daim phiaj xwm kho mob Medi-Cal tuaj yeem qhia koj yuav ua li cas xa daim ntawv tsis txaus siab lossis thov rov hais dua.​​ 


Yog koj tau txais daim nqi rau cov kev pabcuam uas koj tau txais nrog Medi-Cal Fee-for-Service, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555. Nug seb koj puas xav tau them daim nqi.​​ 

Yog tias koj tseem xav tias daim nqi tsis raug tom qab koj hu rau Medi-Cal Helpline, koj tuaj yeem tiv tauj DHCS kom xa daim ntawv tsis txaus siab. Hu rau (916) 345-8980. Los yog email rau: Medi-Cal.Benefits@dhcs.ca.gov.​​ 

Yog xav paub ntxiv, mus rau File a Complaint.​​ 

Rau cov Tswv Cuab Medi-Cal uas kuj muaj Medicare lossis Medi-Medi plan​​ 

15. Kuv puas tseem yuav muaj Medicare?​​ 

Txij li Lub Xya Hli 4, 2025, kev tsim nyog rau Medicare tsuas yog rau cov pej xeem Asmeskas, cov neeg nyob ruaj khov raws li txoj cai, qee tus neeg nkag tebchaws Cuban thiab Haitian, thiab cov neeg uas nyob hauv Tebchaws Meskas raws li Cov Lus Cog Tseg ntawm Kev Koom Tes Dawb. Yog koj muaj lus nug txog koj qhov Medicare, thov hu rau (800) MEDICARE (800-633-4227). Kev pab los ntawm Medicare muaj 24 teev hauv ib hnub, xya hnub hauv ib lub lim tiam, tshwj tsis yog qee hnub so hauv tsoomfwv tebchaws.​​ 

16. Yog tias kuv tau sau npe rau hauv txoj kev npaj Medi-Medi lawm, yuav ua li cas?​​ 

Ib daim phiaj xwm Medi-Medi yog ib hom phiaj xwm Medicare rau cov neeg uas muaj ob qho tib si Medicare thiab Medi-Cal uas muaj tag nrho. Nws muab cov kev pabcuam Medicare thiab Medi-Cal ua ke rau hauv ib txoj kev npaj. Vim tias koj tsis tsim nyog nyob hauv Medi-Cal txoj kev npaj kho mob lawm, koj yuav tsis tuaj yeem nyob hauv Medi-Medi txoj kev npaj. Yog koj nyob hauv Medi-Medi txoj kev npaj, koj yuav raug hloov mus rau Medi-Cal Fee-for-Service txij li Lub Ib Hlis 1, 2027.​​ 

Yog tias koj tseem tsim nyog tau txais Medicare, koj tuaj yeem tau txais koj cov txiaj ntsig los ntawm Original Medicare. Los yog koj tuaj yeem koom nrog lwm txoj kev npaj Medicare. Koj tuaj yeem kawm paub ntxiv txog koj cov kev xaiv Medicare ntawm Medicare.gov. Los yog hu rau (800) MEDICARE (800-633-4227).​​ 

Los yog hu rau Health Insurance Counseling and Advocacy Program (HICAP) ntawm (800) 434-0222.​​ 

Cov lus nug?​​ 

17. Kuv yuav kawm ntxiv lossis tau kev pab qhov twg?​​ 

  • Yog tias koj muaj lus nug dav dav txog Medi-Cal, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 541-5555. Qhov kev hu xov tooj yog pub dawb. Lawv yuav pab koj kawm ntxiv txog cov kev pabcuam uas koj tuaj yeem tau txais los ntawm Medi-Cal.​​ 
  • Yog koj muaj lus nug txog kev kho hniav, hu rau Medi-Cal Dental Telephone Service Center hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (800) 322-6384. Qhov kev hu xov tooj yog pub dawb. Los yog mus saib ntawm www.smilecalifornia.org.​​ 
  • Yog tias koj xav tau kev pab siv koj cov txiaj ntsig Medi-Cal lossis nkag siab txog koj cov cai, hu rau Chaw Haujlwm Ombudsman Medi-Cal hnub Monday - Friday, 8 sawv ntxov txog 5 tsaus ntuj, ntawm (888) 452-8609 (TTY: 711 rau California State Relay). Qhov kev hu xov tooj yog pub dawb. Los yog xa email rau MMCDOmbudsmanOffice@dhcs.ca.gov.​​ 
  • Yog koj muaj ob qho tib si Medicare thiab Medi-Cal, hu rau Medicare thiab Medi-Cal Ombudsperson Program (MMOP) ntawm (855) 501-3077. Qhov kev hu xov tooj yog pub dawb. Lub MMOP tuaj yeem pab cov tswv cuab uas tsim nyog ob leeg nrog cov lus nug txog kev pov hwm, kev sau npe, thiab kev tau txais kev kho mob.​​ 
  • Kawm ntxiv txog Medi-Cal Medi-Medi cov phiaj xwm. Los yog mus rau Medi-Medi cov phiaj xwm.​​ 
  • Yog tias koj xav tau daim ntawv luam tawm ntawm Daim Ntawv Ceeb Toom Ntxiv (NOAI) no xa tuaj rau koj lossis ua lwm hom ntawv xws li sau ntawv loj, suab, lossis Braille, hu rau Medi-Cal Health Care Options (HCO) hnub Monday - Friday, 8 sawv ntxov txog 6 tsaus ntuj, ntawm (800) 430-4263 (TTY: (800) 430-7077). Qhov kev hu xov tooj yog pub dawb. Los yog mus rau Medi-Cal HCO. HCO yog ib qho kev pabcuam uas pab cov tswv cuab kawm txog Medi-Cal cov phiaj xwm kev noj qab haus huv thiab kev kho hniav.​​ 
  • Kawm ntxiv txog kev hloov pauv ntawm Medi-Cal program.​​ 
  • Yog tias koj muaj lus nug txog kev hloov pauv ntawm Medi-Cal txoj kev pab them nqi raws li txoj cai nkag tebchaws, hu rau Medi-Cal Helpline hnub Monday - Friday, 8 teev sawv ntxov txog 5 teev tsaus ntuj, ntawm (800) 541-5555. Qhov kev hu xov tooj yog pub dawb.​​ 
  • Nrhiav koj lub chaw ua haujlwm Medi-Cal hauv zos.​​ 
  • Yog koj muaj lus nug txog koj txoj kev npaj kho mob Medi-Cal, hu rau koj txoj kev npaj kho mob Medi-Cal. Yog xav nrhiav koj daim ntawv pov hwm kev noj qab haus huv Medi-Cal, mus rau phau ntawv teev npe ntawm Medi-Cal daim ntawv pov hwm kev noj qab haus huv.​​