DHCS의 목적은 양질의 의료 서비스에 대한 공평한 접근성을 제공하여 모두를 위한 건강한 캘리포니아를 만드는 것입니다.
이 웹페이지는 영어 능력이 부족한 사람들에게 정보, 프로그램, 혜택 및 서비스에 대한 의미 있는 접근성을 제공하고 언어가 중요한 보건 서비스를 이용하는 데 장애가 되지 않도록 하기 위해 만들어졌습니다.
회원과 다른 사람들을 지원하기 위해 이중 언어를 구사하는 인증된 직원이 있으며, DHCS는 공급업체와 협력하여 DHCS와 효과적으로 소통할 수 있도록 무료 번역 및 통역 서비스를 제공합니다.
myMedi-Cal
The
“myMedi-Cal: How To Get the Health Care You Need" webpage informs Californians how to apply for Medi-Cal for no-cost or low-cost health coverage. You will also learn about program eligibility requirements. This guide advises how you can use your Medi-Cal benefits and when to report changes to your personal information. You should keep this guide handy and use it when you have questions about the following:
- How to Apply for Coverage
- Medi-Cal Covered Benefits
- Updating and Renewing Medi-Cal
- Rights and Responsibilities
- Information on DHCS programs and services, such as: Dental Services; Substance Use Disorder Services; Specialty Mental Health Services; Early and Periodic Screening, Diagnosis, and Treatment; Breast and Cervical Cancer Treatment Program; In-Home Supportive Services Program; Community-Based Services; California Children's Services; Genetically Handicapped Person's Program; and Hearing Aid Coverage for Children Program.
중요 전화번호
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
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Medi-Cal Managed Care Health Care Options: (800) 430-4263 (TTY (800) 430-7077)
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Medi-Cal Dental: (800) 322-6384 (TTY (800) 735-2922)
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Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
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Medi-Cal Managed Care and Mental Health Office of the Ombudsman: (888) 452-8609 (TTY: 711, CA State Relay)
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State Hearing: (800) 743-8525 (TTY (800) 952-8349)
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Covered California: (800) 300-1506 (TTY: 711, CA State Relay)
카운티 사무소 찾기
For help with Medi-Cal, health coverage, and other benefits, contact your County Office:
Medi-Cal County Offices
민원안내실
The Medi-Cal Managed Care and Mental Health Office of the Ombudsman helps solve problems from a neutral standpoint to ensure members receive all medically necessary health and behavioral health covered services for which plans are contractually responsible.
The Ombudsman Office does not automatically take sides in a complaint. It will consider all sides in an impartial and objective way. The Ombudsman Office helps develop fair solutions to health care access problems.
Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding state holidays
Ombudsman Office:
(888) 452-8609 (TTY: 711, CA State Relay)MMCDOmbudsmanOffice@dhcs.ca.gov
전화 서비스 센터(TSC)
The TSC can help with general information about Medi-Cal and answer questions regarding Medi-Cal bills.
- Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding holidays
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
Medi-Cal Rx 고객 서비스 센터
The Medi-Cal Rx Service Center can help with:
- Questions concerning your pharmacy benefits
- Finding a nearby pharmacy or mail-order pharmacy
- Filing a complaint
It is helpful to have the following information available before you call us so we can get you to the right person faster:
- The Medi-Cal Member's first and last name; and
- The Medi-Cal Member's beneficiary ID card number; or
- The Member's date of birth
Hours of Operation: 24 hours a day, 7 days a week, 365 days a year
Medi-Cal Rx Customer Service Center:
(800) 977-2273 (TTY: 711, CA State Relay)
Medi-Cal Managed Care Health Care Options
The role of Medi-Cal Managed Care Health Care Options (HCO), part of DHCS, is to ensure access to health care through an enrollment broker contractor. The contractor gives information to Medi-Cal members about managed care plans. This helps members make informed decisions about their Medi-Cal benefits. The plans may include medical and dental care services.
Medi-Cal Managed Care:
(800) 430-4263 (TTY (800) 430-7077)
치과 서비스
Medi-Cal covers a variety of dental services for Medi-Cal members, including:
- Diagnostic and preventive dental hygiene (e.g., examinations, x-rays, and teeth cleanings)
- Emergency services for pain control
- Tooth extractions
- Fillings
- Root canal treatments (anterior/posterior)
- Crowns (prefabricated/laboratory)
- Scaling and root planing
- Periodontal maintenance
- Complete and partial dentures
- Orthodontics for children who qualify
Members can access dental services through Medi-Cal Dental enrolled providers, who will advise members on the best course of treatment, and under the specific conditions for which some of these services are allowable.
Member Customer Service Phone Line:
(800) 322-6384 (TTY (800) 735-2922)Provider Customer Service Phone Line:
(800) 423-0507For General Information, please contact:
Dental@dhcs.ca.govFor Dental Managed Care Plans, please see contacts
here.
전문 정신 건강 서비스
The Mental Health Plan (MHP) in each county is responsible for providing or arranging for the provision of Specialty Mental Health Services (SMHS) to Medi-Cal members in their county.
If you, or someone you know, is in need of SMHS, please contact your
county MHP.
A member handbook is available from your county MHP and includes information on the following topics and more:
- Available Services
- How to get SMHS
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
약물 사용 장애 서비스
If you, or someone you know, is in need of Substance Use Disorder (SUD) services or needs more information please contact your county using the
SUD County Access Line.
For residents of counties that participate in the Drug Medi-Cal Organized Delivery System (DMC-ODS), a member handbook is available from the county and includes information on the following topics and more:
- Available Services
- Accessing DMC-ODS Services
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
Members seeking SUD treatment services in California may also use the automated non-emergency substance use disorder (SUD) treatment referral line:
- Statewide Toll Free: (800) 879-2772
- 캘리포니아주 외 지역: (916) 327-3728
