Medi-Cal 会员咨询委员会 (MMAC) 常见问题解答
关于Department of Health Care Services
The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net, helping millions of Californians every day. Medi-Cal serves more than 14 million Californians. About one-third of Californians receive health care services administered by DHCS, making the Department the largest health care system in California. Our success is made possible only through collaboration with the federal government, other state agencies, counties, plans, providers, and community partners as we invest more than $200 billion annually for the care of low-income families, children, pregnant women, seniors, and persons with disabilities.
MMAC是什么？
The MMAC was founded in 2023 by the Director of the Department of Health Care Services (DHCS). The MMAC is a safe space for Medi-Cal members, as well as family members and caregivers of Medi-Cal members, to share their experiences and offer feedback directly to the Director and DHCS leadership team. We want Medi-Cal to truly meet the needs of the people who rely on it every day. And we believe the people who use Medi-Cal should have a meaningful voice in making it better. Members can tell us what’s working, what isn’t, and what they hope to see change. Your lived experience matters, and your voice belongs in this conversation. By sharing what you know and what you’ve experienced, you can help shape real changes that make Medi-Cal better for you, your family, and communities across California.
我们在MMAC会议上讨论什么？
The MMAC discusses and shares feedback on topics related to Medi-Cal policies and programs, such as:
- 承保服务的增加和变更
- 协调护理
- 服务质量
- 资格、注册和续期流程
- 参保人和医疗服务提供者之间的沟通
- Medicaid Program中的文化能力、语言服务、健康公平以及差异和偏见
- 获取服务
- Other issues that impact members’ experiences and outcomes.
DHCS如何处理MMAC成员的反馈意见？
DHCS works closely with both the MMAC and the Medi-Cal Voices and Vision Council to get feedback on important issues that affect Medi-Cal members. Here is how the process works:
- 您分享
在 MMAC 会议期间，成员直接向 DHCS 分享他们的反馈。 - 我们汇聚各方声音
每次会议结束后，MMAC 的反馈都会与 Medi-Cal Voices and Vision Council 分享。 - 我们制定建议
DHCS 汇集了 MMAC 和愿景与声音委员会的反馈意见，制定了一份建议清单。 - 成员审查和投票
MMAC 和 Voices and Vision Council 的成员审查建议，并投票决定是否批准这些建议。 - 我们跟踪进展情况
已批准的建议会被添加到公共跟踪器中，DHCS 会在该跟踪器中提供其状态的更新。
“声音与愿景委员会”的成员有哪些？
“声音与愿景委员会”由Medi-Cal会员、 Medi-Cal Health Plan 、 Medi-Cal提供者、社区组织以及与Medi-Cal会员携手合作的州/县合作伙伴组成。
How does the MMAC make a difference in the Medi-Cal program?
MMAC members offer valuable insights to help improve the Medi-Cal program, ensuring it better meets the needs of members. You will have the opportunity to share your lived experience and perspective navigating the Medi-Cal system.
MMAC有多少人？
The MMAC consists of no less than 10 and no more than 20 members at any given time.
When and how often does the MMAC meet?
- Meetings are held virtually four times a year, lasting around two hours.
- Meetings take place in the evening, from 5:30 to 7:30 p.m., to accommodate members’ schedules.
- In addition to these quarterly meetings, additional optional meetings may be held for technical support, debriefs, or preparation.
- 有时，成员们会被要求在会议间隙通过电子邮件提供反馈和回复。
- If in-person meetings are held in the future, DHCS will cover costs for travel and lodging.
- MMAC members will always have the option to join meetings virtually.
Do you offer any accommodations for MMAC members?
Yes. Interpretation/translation, ADA accessibility, technology support, and other types of support and accommodations are available to ensure full participation.
Does DHCS compensate MMAC Members for their time?
Yes. DHCS offers a stipend of $200 for participation at each quarterly meeting.
In addition to financial compensation MMAC members can receive other benefits from participation, including:
- A letter of recommendation or reference (e.g. employment)
- 医疗保健系统中的职业发展机会
- 可以添加到简历中的经验
- 有机会对Medi-Cal Program进行有意义的塑造，从而改善社区的健康状况。
Is the personal information of MMAC members kept confidential?
Yes. DHCS always keeps MMAC members’ personal information confidential. We do not share MMAC members’ names, contact information, or health-related information publicly.
How do I complete an application?
If you or someone you know would like to participate, please complete the online MMAC application. Upon request, DHCS can offer a paper application, provide it in a language other than English, or assist with translation services by phone.
For questions or help with the application, please email MMAC@dhcs.ca.gov.
What happens after I submit my application?
DHCS will review applications to ensure selected members represent the diversity of Medi-Cal members across the state. If selected for an interview, you will be notified by email or phone.
When can I submit my application?
Applications are accepted and reviewed on a rolling basis, so you may apply at any time. Your application will be kept on file for three years for future consideration.