DHCS Resources in English
DHCS 的宗旨是提供公平的优质医疗保健服务，从而
所有加州
创造一个健康的加州。创建此网页旨在为英语能力有限的人士提供获取信息、项目、福利和服务
有效途径，确保语言不会成为
获得重要医疗服务的障碍。DHCS 提供经认证的双语工作人员协助会员和其他人，并与供应商合作提供免费的翻译和口译服务，以便与 DHCS 进行有效沟通。
myMedi-Cal
The “myMedi-Cal: How To Get the Health Care You Need” webpage informs Californians how to apply for Medi-Cal for no-cost or low-cost health coverage. You will also learn about program eligibility requirements. This guide advises how you can use your Medi-Cal benefits and when to report changes to your personal information. You should keep this guide handy and use it when you have questions about the following:
- How to Apply for Coverage
- Medi-Cal Covered Benefits
- Updating and Renewing Medi-Cal
- Rights and Responsibilities
- Information on DHCS programs and services, such as: Dental Services; Substance Use Disorder Services; Specialty Mental Health Services; Early and Periodic Screening, Diagnosis, and Treatment; Breast and Cervical Cancer Treatment Program; In-Home Supportive Services Program; Community-Based Services; California Children’s Services; Genetically Handicapped Person’s Program; and Hearing Aid Coverage for Children Program.
重要电话号码
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care Health Care Options: (800) 430-4263 (TTY (800) 430-7077)
- Medi-Cal Dental: (800) 322-6384 (TTY (800) 735-2922)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care and Mental Health Office of the Ombudsman: (888) 452-8609 (TTY: 711, CA State Relay)
- State Hearing: (800) 743-8525 (TTY (800) 952-8349)
- Covered California: (800) 300-1506 (TTY: 711, CA State Relay)
查找您的县办事处
For help with Medi-Cal, health coverage, and other benefits, contact your County Office:
Medi-Cal County Offices
监察员办公室
Office of the Ombudsman
Medi-Cal Managed Care的立场帮助解决问题，确保会员获得所有医疗必需的健康和心理健康服务
这些服务均由计划根据合同承担责任。Ombudsman办公室不会自动在投诉中偏袒任何一方。 它将以公正客观的态度考虑各方意见。Ombudsman办公室致力于帮助制定公平的医疗保健服务获取问题解决方案。
：周一至周五，
标准时间上午 8 点至下午 5 点；州
节假日除外。 Ombudsman办公室电话： (888) 452-8609（ TTY ：711，加州州立中继服务）
MMCDOmbudsmanOffice@dhcs.ca.gov
电话服务中心 (TSC)
The TSC can help with general information about Medi-Cal and answer questions regarding Medi-Cal bills.
- Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding holidays
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
Medi-Cal Rx 客户服务中心
The Medi-Cal Rx Service Center can help with:
- Questions concerning your pharmacy benefits
- Finding a nearby pharmacy or mail-order pharmacy
- Filing a complaint
It is helpful to have the following information available before you call us so we can get you to the right person faster:
- Medi-Cal 会员的姓名（包括姓和名）；以及
- The Medi-Cal Member’s beneficiary ID card number; or
- The Member’s date of birth
服务时间：全年 365 天，每天 24 小时，每周 7 天
Medi-Cal 处方药客户服务中心： (800) 977-2273（TTY：711，加州州立中继服务）
Medi-Cal 管理式医疗保健选项
The role of Medi-Cal Managed Care Health Care Options (HCO), part of DHCS, is to ensure access to health care through an enrollment broker contractor. The contractor gives information to Medi-Cal members about managed care plans. This helps members make informed decisions about their Medi-Cal benefits. The plans may include medical and dental care services.
Medi-Cal Managed Care: (800) 430-4263 (TTY (800) 430-7077)
牙科服务
Medi-Cal covers a variety of dental services for Medi-Cal members, including:
- Diagnostic and preventive dental hygiene (e.g., examinations, x-rays, and teeth cleanings)
- Emergency services for pain control
- Tooth extractions
- Fillings
- Root canal treatments (anterior/posterior)
- Crowns (prefabricated/laboratory)
- Scaling and root planing
- Periodontal maintenance
- Complete and partial dentures
- Orthodontics for children who qualify
会员可通过 Medi-Cal Dental 注册的牙科诊所获得牙科服务，
将为会员提供最佳治疗方案建议，并说明某些服务的具体适用条件。会员客服热线： (800) 322-6384（TTY：(800) 735-2922）
供应商客服热线： (800) 423-0507
一般信息，请联系： Dental@dhcs.ca.gov
有关牙科管理式医疗计划，请点击此处查看联系方式。
专业心理健康服务
各县的心理健康计划 (MHP) 负责向本县的加州医保会员提供或安排提供专业心理健康服务 (SMHS)。
如果您或您认识的人需要 SMHS，请联系您所在 县 的 MHP 。
会员手册可从您所在县的 MHP 获取，其中包括以下主题及其他方面的信息：
- Available Services
- How to get SMHS
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
物质使用障碍服务
如果您或您认识的人需要药物使用障碍 ( SUD) 服务或需要更多信息，请使用 SUD 县接入热线 与您所在的县联系。
对于参加 Medi-Cal 药物有组织递送系统 (DMC-ODS) 的县的居民，可从该县获得会员手册，其中包括有关以下主题及其他方面的信息：
- Available Services
- Accessing DMC-ODS Services
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
Members seeking SUD treatment services in California may also use the automated non-emergency substance use disorder (SUD) treatment referral line:
- Statewide Toll Free: (800) 879-2772
- Outside California: (916) 327-3728