DHCS Resources in English
DHCS 的宗旨是提供公平的优质医疗保健服务，从而
所有加州
创造一个健康的加州。创建此网页旨在为英语能力有限的人士提供获取信息、项目、福利和服务
有效途径，确保语言不会成为
获得重要医疗服务的障碍。DHCS 提供经认证的双语工作人员协助会员和其他人，并与供应商合作提供免费的翻译和口译服务，以便与 DHCS 进行有效沟通。
myMedi-Cal
The “myMedi-Cal: How To Get the Health Care You Need” webpage informs Californians how to apply for Medi-Cal for no-cost or low-cost health coverage. You will also learn about program eligibility requirements. This guide advises how you can use your Medi-Cal benefits and when to report changes to your personal information. You should keep this guide handy and use it when you have questions about the following:
- How to Apply for Coverage
- Medi-Cal Covered Benefits
- Updating and Renewing Medi-Cal
- Rights and Responsibilities
- Information on DHCS programs and services, such as: Dental Services; Substance Use Disorder Services; Specialty Mental Health Services; Early and Periodic Screening, Diagnosis, and Treatment; Breast and Cervical Cancer Treatment Program; In-Home Supportive Services Program; Community-Based Services; California Children’s Services; Genetically Handicapped Person’s Program; and Hearing Aid Coverage for Children Program.
重要电话号码
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care Health Care Options: (800) 430-4263 (TTY (800) 430-7077)
- Medi-Cal Dental: (800) 322-6384 (TTY (800) 735-2922)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care and Mental Health Office of the Ombudsman: (888) 452-8609 (TTY: 711, CA State Relay)
- State Hearing: (800) 743-8525 (TTY (800) 952-8349)
- Covered California: (800) 300-1506 (TTY: 711, CA State Relay)
查找您的县办事处
For help with Medi-Cal, health coverage, and other benefits, contact your County Office:
Medi-Cal County Offices
监察员办公室
加州医疗保险管理式护理和心理健康监察员办公室从中立的角度帮助解决问题，以确保会员获得所有医疗必需的健康和行为健康承保服务，这些服务是计划根据合同应负责的。
监察员办公室不会自动偏袒任何一方。它将以公正客观的方式考虑各方意见。监察员办公室帮助制定公平的解决方案，解决获得医疗服务的问题。
工作时间：星期一至星期五，太平洋标准时间上午 8 时至下午 5 时；州节假日除外
监察员办公室：(888) 452-8609（TTY：711，加利福尼亚州中继电话）
MMCDOmbudsmanOffice@dhcs.ca.gov
电话服务中心 (TSC)
The TSC can help with general information about Medi-Cal and answer questions regarding Medi-Cal bills.
- Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding holidays
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
Medi-Cal Rx 客户服务中心
The Medi-Cal Rx Service Center can help with:
- Questions concerning your pharmacy benefits
- Finding a nearby pharmacy or mail-order pharmacy
- Filing a complaint
It is helpful to have the following information available before you call us so we can get you to the right person faster:
- The Medi-Cal Member’s first and last name; and
- The Medi-Cal Member’s beneficiary ID card number; or
- The Member’s date of birth
工作时间：全年 365 天，每周 7 天，每天 24 小时
加州醫療保險處方藥客戶服務中心：(800) 977-2273 (TTY: 711, 加州中繼)
Medi-Cal 管理式医疗保健选项
The role of Medi-Cal Managed Care Health Care Options (HCO), part of DHCS, is to ensure access to health care through an enrollment broker contractor. The contractor gives information to Medi-Cal members about managed care plans. This helps members make informed decisions about their Medi-Cal benefits. The plans may include medical and dental care services.
Medi-Cal Managed Care: (800) 430-4263 (TTY (800) 430-7077)
牙科服务
Medi-Cal covers a variety of dental services for Medi-Cal members, including:
- Diagnostic and preventive dental hygiene (e.g., examinations, x-rays, and teeth cleanings)
- Emergency services for pain control
- Tooth extractions
- Fillings
- Root canal treatments (anterior/posterior)
- Crowns (prefabricated/laboratory)
- Scaling and root planing
- Periodontal maintenance
- Complete and partial dentures
- Orthodontics for children who qualify
会员可通过 Medi-Cal Dental 注册的医疗服务提供者获得牙科服务，他们将向会员提供最佳治疗方案建议，并在特定条件下允许提供其中一些服务。
会员客户服务电话：(800) 322-6384 (TTY (800) 735-2922)
医疗服务提供者客户服务电话：(800) 423-0507
如需一般信息，请联系Dental@dhcs.ca.gov
有关牙科管理式保健计划，请查看 此处的 联系方式 。
专业心理健康服务
各县的心理健康计划 (MHP) 负责向本县的加州医保会员提供或安排提供专业心理健康服务 (SMHS)。
如果您或您认识的人需要 SMHS，请联系您所在 县 的 MHP 。
会员手册可从您所在县的 MHP 获取，其中包括以下主题及其他方面的信息：
- Available Services
- How to get SMHS
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
物质使用障碍服务
如果您或您认识的人需要药物使用障碍 ( SUD) 服务或需要更多信息，请使用 SUD 县接入热线 与您所在的县联系。
对于参加 Medi-Cal 药物有组织递送系统 (DMC-ODS) 的县的居民，可从该县获得会员手册，其中包括有关以下主题及其他方面的信息：
- Available Services
- Accessing DMC-ODS Services
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
Members seeking SUD treatment services in California may also use the automated non-emergency substance use disorder (SUD) treatment referral line:
- Statewide Toll Free: (800) 879-2772
- Outside California: (916) 327-3728