DHCS Resources in English
DHCS 的宗旨是提供公平的優質醫療保健服務，從而
所有加州
創造一個健康的加州。創建此網頁旨在為英語能力有限的人士提供獲取資訊、專案、福利和服務
有效途徑，確保語言不會成為
獲得重要醫療服務的障礙。DHCS 提供經認證的雙語工作人員協助會員和其他人，並與供應商合作提供免費的翻譯和口譯服務，以便與 DHCS 進行有效溝通。
myMedi-Cal
The “myMedi-Cal: How To Get the Health Care You Need” webpage informs Californians how to apply for Medi-Cal for no-cost or low-cost health coverage. You will also learn about program eligibility requirements. This guide advises how you can use your Medi-Cal benefits and when to report changes to your personal information. You should keep this guide handy and use it when you have questions about the following:
- How to Apply for Coverage
- Medi-Cal Covered Benefits
- Updating and Renewing Medi-Cal
- Rights and Responsibilities
- Information on DHCS programs and services, such as: Dental Services; Substance Use Disorder Services; Specialty Mental Health Services; Early and Periodic Screening, Diagnosis, and Treatment; Breast and Cervical Cancer Treatment Program; In-Home Supportive Services Program; Community-Based Services; California Children’s Services; Genetically Handicapped Person’s Program; and Hearing Aid Coverage for Children Program.
重要電話號碼
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care Health Care Options: (800) 430-4263 (TTY (800) 430-7077)
- Medi-Cal Dental: (800) 322-6384 (TTY (800) 735-2922)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care and Mental Health Office of the Ombudsman: (888) 452-8609 (TTY: 711, CA State Relay)
- State Hearing: (800) 743-8525 (TTY (800) 952-8349)
- Covered California: (800) 300-1506 (TTY: 711, CA State Relay)
找到您的縣辦公室
For help with Medi-Cal, health coverage, and other benefits, contact your County Office:
Medi-Cal County Offices
申訴專員辦公室
Medi-Cal 管理性護理和心理健康申訴專員辦公室從中立的立場協助解決問題，以確保會員獲得所有醫療上必要的健康和行為健康承保服務，而這些服務是計劃在合約上應負責的。
申訴專員公署不會在申訴中自動偏袒任何一方。它會以公正客觀的方式考慮各方意見。申訴專員辦公室協助制定公平的解決方案，解決醫療照護使用問題。
營運時間：星期一至星期五，太平洋標準時間上午 8 點至下午 5 點；州假日除外
申訴專員辦公室：(888) 452-8609 (TTY: 711, CA State Relay)
MMCDOmbudsmanOffice@dhcs.ca.gov
電話服務中心
The TSC can help with general information about Medi-Cal and answer questions regarding Medi-Cal bills.
- Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding holidays
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
加州醫療補助健康保健計劃 Rx 客戶服務中心
The Medi-Cal Rx Service Center can help with:
- Questions concerning your pharmacy benefits
- Finding a nearby pharmacy or mail-order pharmacy
- Filing a complaint
It is helpful to have the following information available before you call us so we can get you to the right person faster:
- The Medi-Cal Member’s first and last name; and
- The Medi-Cal Member’s beneficiary ID card number; or
- The Member’s date of birth
服務時間：全年 365 天，每週 7 天，每天 24 小時
Medi-Cal Rx 客戶服務中心：(800) 977-2273 (TTY: 711, CA State Relay)
Medi-Cal Managed Care Health Care Options
The role of Medi-Cal Managed Care Health Care Options (HCO), part of DHCS, is to ensure access to health care through an enrollment broker contractor. The contractor gives information to Medi-Cal members about managed care plans. This helps members make informed decisions about their Medi-Cal benefits. The plans may include medical and dental care services.
Medi-Cal Managed Care: (800) 430-4263 (TTY (800) 430-7077)
牙科服務
Medi-Cal covers a variety of dental services for Medi-Cal members, including:
- Diagnostic and preventive dental hygiene (e.g., examinations, x-rays, and teeth cleanings)
- Emergency services for pain control
- Tooth extractions
- Fillings
- Root canal treatments (anterior/posterior)
- Crowns (prefabricated/laboratory)
- Scaling and root planing
- Periodontal maintenance
- Complete and partial dentures
- Orthodontics for children who qualify
會員可透過 Medi-Cal Dental 登記的醫療服務提供者獲得牙科服務，他們會建議會員最佳的治療方案，並在特定情況下允許使用其中一些服務。
會員客戶服務專線：(800) 322-6384 (TTY (800) 735-2922)
醫療服務提供者客戶服務專線：(800) 423-0507
如需一般資訊，請聯絡Dental@dhcs.ca.gov
有關牙科管理式保健計劃，請參閱 此處的 聯絡方式 。
專科心理健康服務
每個縣的心理健康計劃 (MHP) 負責向其縣內的 Medi-Cal 會員提供或安排提供特殊心理健康服務 (SMHS)。
如果您或您認識的人需要 SMHS，請與您所在縣的 MHP 聯絡。
會員手冊可向您所在縣的 MHP 索取，其中包括以下主題及其他資訊：
- Available Services
- How to get SMHS
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
物質使用障礙服務
如果您或您認識的人需要物質使用障礙 (SUD) 服務或需要更多資訊，請使用SUD 縣存取專線與您所在的縣聯絡。
對於參與 Medi-Cal 藥物有組織遞送系統 (DMC-ODS) 的縣居民，可向縣索取會員手冊，其中包括以下主題及其他資訊：
- Available Services
- Accessing DMC-ODS Services
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
Members seeking SUD treatment services in California may also use the automated non-emergency substance use disorder (SUD) treatment referral line:
- Statewide Toll Free: (800) 879-2772
- Outside California: (916) 327-3728