DHCS Resources in English
DHCS 的宗旨是提供公平的優質醫療保健服務，從而
所有加州
創造一個健康的加州。創建此網頁旨在為英語能力有限的人士提供獲取資訊、專案、福利和服務
有效途徑，確保語言不會成為
獲得重要醫療服務的障礙。DHCS 提供經認證的雙語工作人員協助會員和其他人，並與供應商合作提供免費的翻譯和口譯服務，以便與 DHCS 進行有效溝通。
myMedi-Cal
The “myMedi-Cal: How To Get the Health Care You Need” webpage informs Californians how to apply for Medi-Cal for no-cost or low-cost health coverage. You will also learn about program eligibility requirements. This guide advises how you can use your Medi-Cal benefits and when to report changes to your personal information. You should keep this guide handy and use it when you have questions about the following:
- How to Apply for Coverage
- Medi-Cal Covered Benefits
- Updating and Renewing Medi-Cal
- Rights and Responsibilities
- Information on DHCS programs and services, such as: Dental Services; Substance Use Disorder Services; Specialty Mental Health Services; Early and Periodic Screening, Diagnosis, and Treatment; Breast and Cervical Cancer Treatment Program; In-Home Supportive Services Program; Community-Based Services; California Children’s Services; Genetically Handicapped Person’s Program; and Hearing Aid Coverage for Children Program.
重要電話號碼
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care Health Care Options: (800) 430-4263 (TTY (800) 430-7077)
- Medi-Cal Dental: (800) 322-6384 (TTY (800) 735-2922)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care and Mental Health Office of the Ombudsman: (888) 452-8609 (TTY: 711, CA State Relay)
- State Hearing: (800) 743-8525 (TTY (800) 952-8349)
- Covered California: (800) 300-1506 (TTY: 711, CA State Relay)
找到您的縣辦公室
For help with Medi-Cal, health coverage, and other benefits, contact your County Office:
Medi-Cal County Offices
申訴專員辦公室
The Medi-Cal Managed Care and Mental Health Office of the Ombudsman helps solve problems from a neutral standpoint to ensure members receive all medically necessary health and behavioral health covered services for which plans are contractually responsible.
The Ombudsman Office does not automatically take sides in a complaint. It will consider all sides in an impartial and objective way. The Ombudsman Office helps develop fair solutions to health care access problems.
Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding state holidays
Ombudsman Office: (888) 452-8609 (TTY: 711, CA State Relay)
MMCDOmbudsmanOffice@dhcs.ca.gov
電話服務中心
The TSC can help with general information about Medi-Cal and answer questions regarding Medi-Cal bills.
- Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding holidays
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
加州醫療補助健康保健計劃 Rx 客戶服務中心
The Medi-Cal Rx Service Center can help with:
- Questions concerning your pharmacy benefits
- Finding a nearby pharmacy or mail-order pharmacy
- Filing a complaint
It is helpful to have the following information available before you call us so we can get you to the right person faster:
- Medi-Cal 會員的姓名（包括姓氏和姓名）；以及
- The Medi-Cal Member’s beneficiary ID card number; or
- The Member’s date of birth
Hours of Operation: 24 hours a day, 7 days a week, 365 days a year
Medi-Cal Rx Customer Service Center: (800) 977-2273 (TTY: 711, CA State Relay)
Medi-Cal Managed Care Health Care Options
The role of Medi-Cal Managed Care Health Care Options (HCO), part of DHCS, is to ensure access to health care through an enrollment broker contractor. The contractor gives information to Medi-Cal members about managed care plans. This helps members make informed decisions about their Medi-Cal benefits. The plans may include medical and dental care services.
Medi-Cal Managed Care: (800) 430-4263 (TTY (800) 430-7077)
牙科服務
Medi-Cal covers a variety of dental services for Medi-Cal members, including:
- Diagnostic and preventive dental hygiene (e.g., examinations, x-rays, and teeth cleanings)
- Emergency services for pain control
- Tooth extractions
- Fillings
- Root canal treatments (anterior/posterior)
- Crowns (prefabricated/laboratory)
- Scaling and root planing
- Periodontal maintenance
- Complete and partial dentures
- Orthodontics for children who qualify
Members can access dental services through Medi-Cal Dental enrolled providers, who will advise members on the best course of treatment, and under the specific conditions for which some of these services are allowable.
Member Customer Service Phone Line: (800) 322-6384 (TTY (800) 735-2922)
Provider Customer Service Phone Line: (800) 423-0507
For General Information, please contact: Dental@dhcs.ca.gov
For Dental Managed Care Plans, please see contacts here.
專科心理健康服務
每個縣的心理健康計劃 (MHP) 負責向其縣內的 Medi-Cal 會員提供或安排提供特殊心理健康服務 (SMHS)。
如果您或您認識的人需要 SMHS，請與您所在縣的 MHP 聯絡。
會員手冊可向您所在縣的 MHP 索取，其中包括以下主題及其他資訊：
- Available Services
- How to get SMHS
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
物質使用障礙服務
如果您或您認識的人需要物質使用障礙 (SUD) 服務或需要更多資訊，請使用SUD 縣存取專線與您所在的縣聯絡。
對於參與 Medi-Cal 藥物有組織遞送系統 (DMC-ODS) 的縣居民，可向縣索取會員手冊，其中包括以下主題及其他資訊：
- Available Services
- Accessing DMC-ODS Services
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
Members seeking SUD treatment services in California may also use the automated non-emergency substance use disorder (SUD) treatment referral line:
- Statewide Toll Free: (800) 879-2772
- Outside California: (916) 327-3728