DHCS Resources in English
ຈຸດປະສົງຂອງ DHCS ແມ່ນເພື່ອໃຫ້ການເຂົ້າເຖິງການດູແລສຸ
ພາບທີ່ມີຄຸນນະພາບຢ່າງເທົ່າທຽມກັນ, ເຊິ່ງນຳໄປສູ່ລັດຄາລິຟໍເນຍ
ມີສຸຂະພາບດີສຳລັບທຸກຄົນ.ໜ້າເວັບນີ້ຖືກສ້າງຂຶ້ນເພື່ອໃຫ້ການເຂົ້າເຖິງຂໍ້ມູນຂ່າວສານ, ໂຄງການ, ຜົນປະໂຫຍດ ແລະ ການບໍລິການທີ່ມີຄວາມໝາຍແກ່ຜູ້ທີ່ມີຄວາມສາມາດພາສາອັງກິດຈຳກັດ ແລະ ຮັບປະກັນວ່າພາສາບໍ່ແມ່ນອຸປະສັກຕໍ່ການເຂົ້າເຖິງການບໍລິການດ້ານສຸຂະພາບທີ່ສຳຄັນ.
ພະນັກງານທີ່ໄດ້ຮັບການຮັບຮອງສອງພາສາມີໃຫ້ບໍລິການຊ່ວຍເຫຼືອສະມາຊິກ ແລະ ຄົນອື່ນໆ, ແລະ DHCS ເຮັດວຽກຮ່ວມກັບຜູ້ຂາຍເພື່ອໃຫ້ບໍລິການແປພາສາ ແລະ ລ່າມແປພາສາໂດຍບໍ່ເສຍຄ່າເພື່ອສື່ສານຢ່າງມີປະສິດທິພາບກັບ DHCS.
myMedi-Cal
The “myMedi-Cal: How To Get the Health Care You Need” webpage informs Californians how to apply for Medi-Cal for no-cost or low-cost health coverage. You will also learn about program eligibility requirements. This guide advises how you can use your Medi-Cal benefits and when to report changes to your personal information. You should keep this guide handy and use it when you have questions about the following:
- How to Apply for Coverage
- Medi-Cal Covered Benefits
- Updating and Renewing Medi-Cal
- Rights and Responsibilities
- Information on DHCS programs and services, such as: Dental Services; Substance Use Disorder Services; Specialty Mental Health Services; Early and Periodic Screening, Diagnosis, and Treatment; Breast and Cervical Cancer Treatment Program; In-Home Supportive Services Program; Community-Based Services; California Children’s Services; Genetically Handicapped Person’s Program; and Hearing Aid Coverage for Children Program.
ເບີໂທລະສັບທີ່ສໍາຄັນ
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care Health Care Options: (800) 430-4263 (TTY (800) 430-7077)
- Medi-Cal Dental: (800) 322-6384 (TTY (800) 735-2922)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Managed Care and Mental Health Office of the Ombudsman: (888) 452-8609 (TTY: 711, CA State Relay)
- State Hearing: (800) 743-8525 (TTY (800) 952-8349)
- Covered California: (800) 300-1506 (TTY: 711, CA State Relay)
ຊອກຫາຫ້ອງການຄາວຕີ້ຂອງເຈົ້າ
For help with Medi-Cal, health coverage, and other benefits, contact your County Office:
Medi-Cal County Offices
ຫ້ອງການ Ombudsman
The Medi-Cal Managed Care and Mental Health Office of the Ombudsman helps solve problems from a neutral standpoint to ensure members receive all medically necessary health and behavioral health covered services for which plans are contractually responsible.
The Ombudsman Office does not automatically take sides in a complaint. It will consider all sides in an impartial and objective way. The Ombudsman Office helps develop fair solutions to health care access problems.
Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding state holidays
Ombudsman Office: (888) 452-8609 (TTY: 711, CA State Relay)
MMCDOmbudsmanOffice@dhcs.ca.gov
ສູນບໍລິການໂທລະສັບ (TSC)
The TSC can help with general information about Medi-Cal and answer questions regarding Medi-Cal bills.
- Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m. PST; excluding holidays
- Medi-Cal Members: (800) 541-5555 (TTY: 711, CA State Relay)
- Medi-Cal Providers: (800) 541-5555 (TTY: 711, CA State Relay)
ສູນບໍລິການລູກຄ້າ Medi-Cal Rx
The Medi-Cal Rx Service Center can help with:
- Questions concerning your pharmacy benefits
- Finding a nearby pharmacy or mail-order pharmacy
- Filing a complaint
It is helpful to have the following information available before you call us so we can get you to the right person faster:
- ຊື່ ແລະ ນາມສະກຸນຂອງສະມາຊິກ Medi-Cal; ແລະ
- The Medi-Cal Member’s beneficiary ID card number; or
- The Member’s date of birth
Hours of Operation: 24 hours a day, 7 days a week, 365 days a year
Medi-Cal Rx Customer Service Center: (800) 977-2273 (TTY: 711, CA State Relay)
ທາງເລືອກການດູແລສຸຂະພາບຂອງ Medi-Cal Managed Care
The role of Medi-Cal Managed Care Health Care Options (HCO), part of DHCS, is to ensure access to health care through an enrollment broker contractor. The contractor gives information to Medi-Cal members about managed care plans. This helps members make informed decisions about their Medi-Cal benefits. The plans may include medical and dental care services.
Medi-Cal Managed Care: (800) 430-4263 (TTY (800) 430-7077)
ບໍລິການແຂ້ວ
Medi-Cal covers a variety of dental services for Medi-Cal members, including:
- Diagnostic and preventive dental hygiene (e.g., examinations, x-rays, and teeth cleanings)
- Emergency services for pain control
- Tooth extractions
- Fillings
- Root canal treatments (anterior/posterior)
- Crowns (prefabricated/laboratory)
- Scaling and root planing
- Periodontal maintenance
- Complete and partial dentures
- Orthodontics for children who qualify
Members can access dental services through Medi-Cal Dental enrolled providers, who will advise members on the best course of treatment, and under the specific conditions for which some of these services are allowable.
Member Customer Service Phone Line: (800) 322-6384 (TTY (800) 735-2922)
Provider Customer Service Phone Line: (800) 423-0507
For General Information, please contact: Dental@dhcs.ca.gov
For Dental Managed Care Plans, please see contacts here.
ບໍລິການສຸຂະພາບຈິດພິເສດ
ແຜນສຸຂະພາບຈິດ (MHP) ໃນແຕ່ລະເຂດປົກຄອງມີຄວາມຮັບຜິດຊອບໃນການໃຫ້ບໍລິການ ຫຼື ຈັດແຈງການໃຫ້ບໍລິການສຸຂະພາບຈິດພິເສດ (SMHS) ແກ່ສະມາຊິກ Medi-Cal ໃນເຂດປົກຄອງຂອງເຂົາເຈົ້າ.
ຖ້າທ່ານ ຫຼື ຜູ້ໃດຜູ້ໜຶ່ງທີ່ທ່ານຮູ້ຈັກ ຕ້ອງການ SMHS, ກະລຸນາຕິດຕໍ່ຫາ MHP ຂອງເຂດ ຂອງທ່ານ.
ປື້ມຄູ່ມືສະມາຊິກແມ່ນມີໃຫ້ຈາກ MHP ຂອງເຂດຂອງທ່ານ ແລະ ປະກອບມີຂໍ້ມູນກ່ຽວກັບຫົວຂໍ້ຕໍ່ໄປນີ້ ແລະ ອື່ນໆ:
- Available Services
- How to get SMHS
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
ການບໍລິການການນໍາໃຊ້ສານຜິດປົກກະຕິ
ຖ້າທ່ານ ຫຼື ຜູ້ໃດຜູ້ໜຶ່ງທີ່ທ່ານຮູ້ຈັກ ຕ້ອງການການບໍລິການກ່ຽວກັບຄວາມຜິດປົກກະຕິການໃຊ້ສານເສບຕິດ (SUD) ຫຼື ຕ້ອງການຂໍ້ມູນເພີ່ມເຕີມ ກະລຸນາຕິດຕໍ່ຫາເຂດປົກຄອງຂອງທ່ານໂດຍໃຊ້ ສາຍເຂົ້າເຖິງເຂດປົກຄອງ SUD.
ສຳລັບຜູ້ທີ່ອາໄສຢູ່ໃນເຂດທີ່ເຂົ້າຮ່ວມໃນລະບົບການຈັດສົ່ງຢາ Drug Medi-Cal Organized Delivery System (DMC-ODS), ປື້ມຄູ່ມືສະມາຊິກແມ່ນມີຢູ່ຈາກເຂດ ແລະ ປະກອບມີຂໍ້ມູນກ່ຽວກັບຫົວຂໍ້ຕໍ່ໄປນີ້ ແລະ ອື່ນໆ:
- Available Services
- Accessing DMC-ODS Services
- Selecting a Provider
- Problem Resolution Processes
- Advanced Directives; and
- Member Rights and Responsibilities
Members seeking SUD treatment services in California may also use the automated non-emergency substance use disorder (SUD) treatment referral line:
- Statewide Toll Free: (800) 879-2772
- Outside California: (916) 327-3728