国家核心指标 – 老龄化和残疾问题™
国家核心指标 - 老龄化和残疾™ （NCI-AD ™ ）成人消费者调查是一项经过全国验证的调查，旨在收集老年人和身体残疾人士的一套标准绩效和个人报告结果测量标准。 指标涉及关注的关键领域，包括服务规划、权利、社区包容、选择、健康和护理协调、安全和关系。 有关该项目的更多信息请参阅国家网站： http://nci-ad.org/ 。
As the single state agency overseeing Medi-Cal in California, the Department of Health Care Services (DHCS) is using the NCI-AD Adult Consumer Survey to better capture person-reported information on quality of life, community integration, and satisfaction among people who receive Medi-Cal home and community-based services (HCBS). NCI-AD is an important tool for measuring and improving the quality of California’s Medi-Cal-funded HCBS. DHCS will use the data collected to gather performance and outcome measures that can be used to track performance over time, compare performance with other states, and compare California’s survey results against national benchmarks.
2024-2025 年 NCI-AD 调查周期
在 NCI-AD 成人消费者调查中，大多数 Medi-Cal HCBS 计划中的部分成员将被邀请完成调查。 这些 Medi-Cal HCBS 计划包括：
期望
Members selected to participate in the survey should receive information in the mail. Knowledge Services, DHCS’s NCI-AD Adult Consumer Survey vendor, will begin outreach in January 2025 to ask members to participate in the NCI-AD survey.
The person receiving services and/or legal guardian will be given the choice to participate in person at their home, in person at an alternate location, or remotely via telephone or videoconference. The survey generally takes between 45 and 60 minutes to complete.
If you would like to participate, but have not yet received a call, please email surveys@knowledgeservices.com or call +1 866 228-5859.
NCI-AD 信息材料
常见问题
1. 加州为什么要进行这项调查？
DHCS partnered with the National Core Indicators project to hear from Medi-Cal members about their experiences in receiving home and community-based services (HCBS).
DHCS is working with Knowledge Services, a survey company, to learn more about the experiences and quality of life of older adults and people with physical disabilities.
2. 我为什么要参加？
通过参加 NCI-AD 成人消费者调查，接受 HCBS 的会员可以分享他们对所接受服务的看法以及对生活的感受。 当参与者及其法定监护人在调查中分享他们的故事时，他们可以帮助加州规划未来的项目改进。
3. 我必须参加调查吗？
不，参与是可选的。 无论您是否参与调查都不会影响您现在或将来的服务。
4. 如果我参加，会发生什么？
访问员将会在 2025 年 1 月至 5 月期间致电给您，讨论调查情况和后续步骤。 您或您的法定监护人可以选择面试的时间和地点，决定亲自见面还是通过安全技术见面，并确定您觉得舒适的时间和地点。
5. 我的隐私将如何受到保护？
所有答案都是保密的、安全的，并与其他参与者的回答相结合以用于报告目的。 个人答案将不会被分享。 您分享的信息不会影响您现在或将来的服务。
6. 调查问题是什么？
问题涉及您的生活质量、健康、安全、交通、帮助您的人、您的居住地、支持和服务以及您在社区中所做的事情。 您可以随时停止采访，并且您不必回答任何您不愿意回答的问题。 没有正确或错误的答案。 您对这些问题的回答不会改变您现在和将来的护理情况。
7. 调查需要多长时间？
调查通常需要大约 45-60 分钟。
8. 如果我是法定监护人怎么办？
Knowledge Services will call you first and ask for your consent. Once legal guardian consent is obtained, Knowledge Services will contact the member to ask if they would like to participate in the survey.
You can be present at the interview, but you do not need to be. If you prefer, you can ask someone else to attend on your behalf.
9. 如果我而非参与者或法定监护人收到了这封信，我该怎么办？
请将此通讯以及任何未来与 NCI 相关的通信转发给潜在参与者及其法定监护人。 如果此信息需要转至其他地方，请拨打知识服务免费电话 866-228-5859。
联系我们
有关 NCI-AD 的一般问题，请发送电子邮件至 NCIADhelp@dhcs.ca.gov 。
If you would like to participate in the survey, but have not yet received a call, please email surveys@knowledgeservices.com or call 1-608-509-9713 or +1 866 228-5859.