國家核心指標 — 老齡和殘疾™
國家核心指標 — 老齡和殘疾™（NCI-AD™）成人消費者調查是一項全國驗證的調查，旨在為老年人和身體殘疾人收集一套標準的表現和人報告的結果測量。 指標涵蓋關鍵關注領域，包括服務規劃，權利，社區包容，選擇，健康和護理協調，安全和關係。 有關此項目的更多信息可在國家網站，http://nci-ad.org/。
As the single state agency overseeing Medi-Cal in California, the Department of Health Care Services (DHCS) is using the NCI-AD Adult Consumer Survey to better capture person-reported information on quality of life, community integration, and satisfaction among people who receive Medi-Cal home and community-based services (HCBS). NCI-AD is an important tool for measuring and improving the quality of California’s Medi-Cal-funded HCBS. DHCS will use the data collected to gather performance and outcome measures that can be used to track performance over time, compare performance with other states, and compare California’s survey results against national benchmarks.
二零二零四至二零五年國家長和美國科技署調查
在 NCI-AD 成人消費者調查中，大多數 Medi-Cal HCBS 計劃的成員樣本將被邀請完成調查。 這些醫療保健醫療保健計劃包括：
- 輔助生活豁免（ALW）
- 家庭和社區替代方案（HCBA）豁免
- In-Home Supportive Services ( IHSS )
- 加州醫療補助健康保健計劃豁免專案 (MCWP)
- Multipurpose Senior Services Program ( MSSP )
期待什麼
Members selected to participate in the survey should receive information in the mail. Knowledge Services, DHCS’s NCI-AD Adult Consumer Survey vendor, will begin outreach in January 2025 to ask members to participate in the NCI-AD survey.
The person receiving services and/or legal guardian will be given the choice to participate in person at their home, in person at an alternate location, or remotely via telephone or videoconference. The survey generally takes between 45 and 60 minutes to complete.
If you would like to participate, but have not yet received a call, please email surveys@knowledgeservices.com or call +1 866 228-5859.
NCI-AD 資訊材料
經常問的問題
1.為什麼加利福尼亞進行調查？
DHCS partnered with the National Core Indicators project to hear from Medi-Cal members about their experiences in receiving home and community-based services (HCBS).
DHCS is working with Knowledge Services, a survey company, to learn more about the experiences and quality of life of older adults and people with physical disabilities.
二.我為什麼要參加？
參與 NCI-AD 成年人消費者調查，接受 HCBS 的成員可以分享他們所接受的服務以及他們對自己的生活感受。 當參與者和其合法監護人在調查中分享他們的故事時，他們可以幫助加州計劃未來的計劃改進。
三.我需要參加調查嗎？
不參加是選擇性的。 您是否參與調查將不會影響您現在或將來的服務。
4.如果我參加會發生什麼？
面試人將在 2025 年 1 月至 5 月之間致電您，討論調查和下一步。 您或您的法定監護人可以選擇面試的時間和地點，決定親自或通過安全的技術見面，並確定您感到舒適的時間和地點。
5.如何保護我的隱私？
所有答案都是機密、安全的，並與其他參與者的回應結合起來作報告目的。 不會分享個別答案。 您分享的信息不會影響現在或將來的服務。
六.調查問卷有哪些問題？
這些問題涉及您的生活質量，健康，安全，交通，幫助您的人，您居住的地方，支持和服務以及您在社區中做的事情。 您可以隨時停止面試，並且您不必回答您感到不舒服回答的任何問題。 沒有正確或錯誤的答案。 您對這些問題的回應不會改變您現在和未來的護理的任何事情。
七.調查需要多長時間？
調查一般大約需要 45-60 分鐘。
八.如果我是法定監護人怎麼辦？
Knowledge Services will call you first and ask for your consent. Once legal guardian consent is obtained, Knowledge Services will contact the member to ask if they would like to participate in the survey.
You can be present at the interview, but you do not need to be. If you prefer, you can ask someone else to attend on your behalf.
九.如果我收到這封信而不是參與者或法定監護人，該怎麼辦？
請將此通知以及任何未來與 NCI 相關的信件轉發給潛在參與者及其法定監護人。 如果該信息應轉向其他地方，請致電 866-228-5859 免費致電知識服務。
聯絡我們
有關 NCI-AD 的一般問題，請發送電子郵件 NCIADhelp@dhcs.ca.gov。
If you would like to participate in the survey, but have not yet received a call, please email surveys@knowledgeservices.com or call 1-608-509-9713 or +1 866 228-5859.