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​​​​​​​​​​​Payment Issues and Dispute Pathways
Clinic Workforce Stabilization Retention Payments (CWSRP)

​​Payment Issue Process for Clinic Employers

Qualified clinic employers with questions about the payment detail report and/or amounts received may email DHCS at cwsrp@dhcs.ca.gov. All supplemental applications to correct prior submissions must be received no later than June 23, 2023. Examples of payment questions may include:​

  • Qualified employee count and approved funds received differ from the application submission, with no reason provided by DHCS.

  • Employer application was rejected, and employer did not timely resubmit.

  • Employer inadvertently excluded qualified staff in an earlier submission.

​Payment Dispute/Issue Process for Employees

If an employee believes they should have received a Clinic Workforce Stabilization Retention Payment or that the amount of the retention payment should have been higher, the employee, or a representative from their union, must first write to their employer to request a review. The employer has 30 days to review. If the employer does not correct the issue within 30 days, the employee can then file a claim with the Labor Commissioner's Office. For more information about filing a claim, please visit Division of Labor Standards Enforcement (DLSE) (ca.gov).


Last modified date: 6/7/2023 1:48 PM