Payment Issues and Dispute Pathways
Clinic Workforce Stabilization Retention Payments (CWSRP)
Payment Issue Process for Clinic Employers
Qualified clinic employers with questions about the payment detail report and/or amounts received may email DHCS at cwsrp@dhcs.ca.gov. All supplemental applications to correct prior submissions must be received no later than June 23, 2023. Examples of payment questions may include:
Qualified employee count and approved funds received differ from the application submission, with no reason provided by DHCS.
Employer application was rejected, and employer did not timely resubmit.
Employer inadvertently excluded qualified staff in an earlier submission.
Payment Dispute/Issue Process for Employees
If an employee believes they should have received a Clinic Workforce Stabilization Retention Payment or that the amount of the retention payment should have been higher, the employee, or a representative from their union, must first write to their employer to request a review. The employer has 30 days to review. If the employer does not correct the issue within 30 days, the employee can then file a claim with the Labor Commissioner's Office. For more information about filing a claim, please visit Division of Labor Standards Enforcement (DLSE) (ca.gov).