Need assistance with Medi-Cal programs and services, filing a complaint, or have a question about Medi-Cal? Call or email the Ombudsman.
You may be able to find the help you need on our Department of Health Care Services Division and program list of contacts
Questions about your 1095-B Form?
|For information regarding 1095-B Returns, please visit the
1095-B Returns Page.|
|To view the 1095-B Frequently Asked Questions, please visit the 1095-B FAQ page.|
Questions about your Benefits Identification Card (BIC)?
- Did you lose your BIC?
- Was your BIC stolen?
- Perhaps, you never received your BIC.
If you did not receive your BIC or it is lost or stolen, you may ask for a BIC from your county social services office. If your BIC is stolen, you must tell your local police and your county social services office. You should give as much information about the theft as possible. If you are issued a new card, your old card will no longer be valid. Please contact your
local county office.
Questions about your Medi-Cal coverage?
Do you need to update your information with Medi-Cal?
- Change of address
Change of income
Change of name
Change of employment
To report change of address, please contact your local county office.
- Notify Medi-Cal of a death
|If you are the person handling the affairs of the deceased Medi-Cal member, you must provide “Notice of Death” to the Director of DHCS within 90 days of the date of death with a copy of the death certificate. For more information, Please visit the Estate Recovery page.|
Questions about requesting data and records?
- I would like to request data
|For information regarding requesting data, please visit the
Data Resource Page.|
- I would like to request public records
|For information regarding requesting public records, please visit the
Public Records Act Page.|
You may contact Director Will Lightbourne by mail at:
Department of Health Care Services
P.O. Box 997413, MS 0000
Sacramento, CA 95899-7413
Not able to find answers to your questions?