File a Complaint
There are many ways to file a complaint. Find out which steps to take and who you should contact.
Medi-Cal Fair Hearing
Do you have a complaint about your Medi-Cal benefits or services? Were you turned down when you applied for Medi-Cal, but think you should have been approved? You have the right to ask for a state Fair Hearing to review the decision.
An Ombudsman is a person in a government agency who can assist you with complaints or explain problems with the programs or policies of the agency. Contact the Ombudsman for assistance with the following services:
- Navigating through the Medi-Cal Managed Care System
- Finding information to help access mental health services
- Addressing concerns or grievances about services
- Helping members with urgent enrollment problems