Payment Issues and Dispute Pathways
Hospital and Skilled Nursing Facility COVID-19 Worker Retention Payments (WRP)
Payment Issue Process for Employers (CEs, CSEs, PGEs, and Independent Physicians)CEs, CSEs, PGEs, and Independent Physicians with questions about the payment detail report and/or amounts received may email DHCS at wrp@dhcs.ca.gov. All supplemental applications to correct prior submissions must be received no later than June 9, 2023. Examples of payment questions may include:
- Qualified worker count and approved funds received differ from the application submission, with no reason provided by DHCS.
- Amount paid was incorrect based upon time base approval (i.e., part time versus full time, bonus amount not included correctly, etc.).
- Employer/entity application was rejected, and employer/entity did not timely resubmit.
- Employer/entity inadvertently excluded qualified staff in an earlier submission.
Payment Dispute/Issue Process for Workers
If a worker believes they should have received a Hospital and Skilled Nursing Facility COVID-19 WRP or that the amount of the retention payment should have been higher, the worker, or a representative from their union, must first write to their employer to request a review. The employer has 30 days to review. If the employer does not correct the issue within 30 days, the worker can then file a claim with the Labor Commissioner's Office. For more information about filing a claim, please visit Division of Labor Standards Enforcement (DLSE) (ca.gov).
