​​​​​​​​​​​​​​Data Privacy​​

​DHCS' Office of Legal Services and Data Privacy Unit work collaboratively with counties, business associates, and other state agencies to safeguard Protected Health Information (PHI) and Personally Identifiable Information (PII). DHCS also works with these entities to investigate privacy breaches and complaints involving unauthorized access or disclosure of PHI, PII, and confidential information.

The Data Privacy Unit has no authority to investigate reports of privacy breaches for individuals who are not Medi-Cal beneficiaries or entities with whom it does not have an existing agreement. If you are a Medi-Cal beneficiary or otherwise receive services through a DHCS program (i.e. California Children's Services, Genetically Handicapped Persons Program), and you believe your data was compromised, please contact your local county office using the link below:

If you are a county, DHCS business associate, or other state agency with whom DHCS has an established contractual relationship, you can submit an incident/breach report to the DHCS Privacy Incident Reporting Portal using the link below:

Contact Information

Name

Phone Number

Email Address

Mailing Address

Privacy Office


​DHCSPrivacyOfficer@dhcs.ca.gov

1501 Capitol Avenue
MS0010
P.O. Box 997413
Sacramento, CA95899-7413

Data Privacy Unit

(916) 445-4646

Fax:
(916) 327-4556

Toll Free:
(866) 866-0602

TTY/TDD:
(877) 735-2929

incidents@dhcs.ca.gov

1501 Capitol Avenue
MS0010
P.O. Box 997413
Sacramento, CA95899-7413

​Resources

For reporting breaches to DHCS if the Incident Reporting Portal is not working​.

Privacy Incident Reporting Form (PDF)

For individual's right to know what their privacy rights are and how their protected health information may be used and disclosed.

Notice of Privacy Practices

For privacy forms to help individuals access their protected health information and exercise other privacy rights.

Privacy Forms

For HIPAA covered entities breach notification to the federal Secretary of Health and Human Services

Breach Reporting HHS.gov

For county breach reporting requirements to DHCS, please see the latest Medi-Cal Privacy and Security Agreement

ACWDL 19-16 (2019 Medi-Cal Privacy and Security Agreements)

For violations against an individual's privacy rights

Office for Civil Rights

90 7th Street, Suite 4-100

San Francisco, CA 94103

1-800-368-1019

For reporting physician malpractice or a violation of medical practice laws

Medical Board of California Central Complaint Unit
California toll-free line: 1-800-633-2322
Phone: (916) 263-2424 / Fax: (916) 263-2435
TDD: (916) 263-0935

For beneficiary questions pertaining to Medi-Cal and other DHCS program benefits.

County Offices

Follow the link to your county office for assistance.

For applications for health coverage or questions regarding Medi-Cal eligibility

Medi-Cal Eligibility coverage or questions


 

​For general information on HIPAA

HIPAA Compliance

Last modified date: 9/6/2022 10:18 AM