Recently, some consumers received letters regarding a rate increase in their Partnership long-term care insurance policies. We understand that you may have some questions and concerns.
“I thought Partnership policies were regulated against rate increases.”
The California Department of Insurance (CDI) approves all premium increases for long-term care insurance policies sold in California, including the California Partnership for Long-Term Care (Partnership). California Code of Regulations state the CDI shall not approve a premium increase over forty percent on Partnership policies or certificates. The approved increase must be spread equally over three years.
Who can I talk to about my policy?
- Your agent is your first line of support.
- Contact the insurance company.
Genworth Consumer Line: (800) 419-0401
We encourage you to discuss your options with your financial advisor or a member of Genworth’s Customer Service Team by calling 1-800-419-0401 before making a decision. For additional information regarding premium increases, we encourage you to visit
Genworth LTC Insurance Premium Increases FAQs.
John Hancock: (844) 272-7842
Contact John Hancock with any questions. Visit the
John Hancock Info Center or contract customer services representatives at (844) 272-7842, Monday through Friday from 8:00 a.m. - 6:00 p.m. Eastern Time. The TTY number for the hearing impaired is (800) 555-5421.
New York Life Customer Care Team: (800) 890-7798
If you have any questions, please contact your agent, or the New York Life Customer Care Team, Monday through Friday, 8 am to 6 pm Central Time.
MetLife Consumer Line: (888) 285-8140
If you have any questions, please call your agent, or the MetLife Customer Service team at 888-285-8140, Monday through Friday.
Transamerica: (866) 311-2048
You may reach Transamerica Customer Service Representatives at (866) 311-2048, Monday through Friday, during normal business hours. Additional representatives will be available between 4:00 pm. and 8:00 pm. ET to respond to questions about the premium increase. You may also reach
Transamerica through their website.
Health Insurance Counseling and Advocacy Program (HICAP): (800) 434-0222
The Health Insurance Counseling and Advocacy Program (HICAP) provides health insurance counseling to senior California residents free of charge. You may reach HICAP at (800) 434-0222, or refer to the
HICAP office in your county.
California Department of Insurance: (800) 927-4357
If you are a consumer or member of the public with an insurance inquiry or a complaint, please call the Consumer Hotline 1-(800) 927-4357, or visit the department's
Getting Help page.
For a list of current companies participating with the California Partnership for Long-Term Care:
Partnership-certified companies
