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​​​​​​​​​​​​​​​​​​CalAIM Intermediate Care Facility for the Developmentally Disabled Long-Term Care Carve-In: Member Information

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Starting on January 1, 2024, Medi-Cal members who live in Intermediate Care Facilities for the Developmentally Disabled (ICF/DD) (collectively referred to as Homes) will be enrolled in a Medi-Cal Managed Care Plan. “Facility" and “Home" are interchangeable terms for an Intermediate Care Facility for the Developmentally Disabled (ICF/DD) Facility. Members living in the following types of Homes will get their services paid for by their Managed Care Plan:

  • Intermediate Care Facility for the Developmentally Disabled, (ICF/DD);
  • Intermediate Care Facility for the Developmentally Disabled-Habilitative (ICF/DD-H); and
  • Intermediate Care Facility for the Developmentally Disabled-Nursing (ICF/DD-N).

Enrollment into a managed care plan will not change a member's relationship with their Regional Center. Regional Centers will continue to serve members in the following ways:

  • Intake and assessment
  • Eligibility determination
  • Case management
  • Individual Program Plan (IPP) development
  • Purchase of necessary services and supports

Below are additional resources for members and the ICF/DD Member Enrollment Notices on the upcoming transition.  

ICF/DD Transition Fact Sheet (Plain Language)

This fact sheet gives members residing in an ICF/DD Home a summary of what they can expect when joining Medi-Cal Managed Care. It includes key definitions, steps members may need to take, and who to contact with questions about the transition.​

ICF/DD Long-Term Care (LTC) Member Enrollm​ent Notices

Every Medi-Cal member living in an ICF/DD Home will receive Enrollment Notices 60 days and 30 days before January 1, 2024. Member notices will also be mailed to authorized representatives documented within the Medi-Cal Eligibility Data Systems (MEDS).​

These notices differ depending on the county the member lives in and whether the member is a part of Medi-Cal matching plan policy. 

LTC ICF/DD Notice of Additional Information (NOAI)

The ICF/DD LTC Notice of Additional Information (NOAI) is also below. The NOAI has more information about the change to Medi-Cal Managed Care and what it means for Medi-Cal members receiving ICF/DD services.

Where Members Can Go for More Information and Help

Members can contact any of the following groups with any questions about the ICF/DD transition to managed care. All calls are free. ​

For Questions about Why Your Medi-Cal Services are Changing:​

DHCS Ombudsman Office

  • Call (888) 452-8609 (TTY: California State Relay at 711) (toll free), Monday to Friday, 8 a.m. to 5 p.m. PT.
  • Or email them at MMCDOmbudsmanOffice@dhcs.ca.gov​ 
  • The Ombudsman Office helps people with Medi-Cal use their benefits and understand their rights and responsibilities. 

Medicare Medi-Cal Ombudsman Program

  • Call (855) 501-3077 (toll free).
  • The Medi-Cal Ombudsman helps people with complaints and issues for both Medicare and Medi-Cal.

Long-Term Care Ombudsman

  • Call (800) 231-4024. The line is available 24 hours a day, 7 days a week (toll free).
  • The Long-Term Care Ombudsman helps people who live in a skilled nursing home, intermediate care facility, and subacute care facility with complaints and know their rights and responsibilities.  

To Learn More about Health Plan and Provider Choices:​

Health Care Options

  • Call (800) 430-4263 (TTY: (800) 430-7077), Monday to Friday, 8 a.m. to 6 p.m.
  • Or go to the Health Care Options website at www.healthcareoptions.dhcs.ca.gov
  • Health Care Options helps people with plan choices and doctor or clinic choices.​

For Questions about Medi-Cal:

 DHCS Medi-Cal Helpline

  • Call (800) 541-5555 (toll free), Monday to Friday, 8 a.m. to 5 p.m. PT. ​

To Find Your Local Regional Center:​

Regional Center Counties
Alta California Regional CenterAlpine, Colusa, El Dorado, Nevada, Placer, Sacramento, Sierra, Sutter, Yuba, and Yolo
Central Valley Regional CenterFresno, Kings, Madera, Mariposa, Merced, and Tulare
Eastern Lost Angeles Regional CenterLos Angeles (Alhambra, East Los Angeles, Northeast, Whittier)
Far Northern Regional CenterButte, Glenn, Lassen, Modoc, Plumas, Shasta, Siskiyou, Tehama, Trinity
Frank D. Lanterman Regional CenterLos Angeles (Central, Glendale, Hollywood-Wilshire, Pasadena)
Golden Gate Regional CenterMarin, San Mateo, and San Francisco
Harbor Regional CenterLos Angeles (Bellflower, Harbor, Long Beach, and Torrance)
Inland Regional CenterRiverside and San Bernardino
Kern Regional CenterInyo, Kern, and Mono
North Bay Regional CenterNapa, Solano, and Sonoma
North Los Angeles County Regional CenterLos Angeles (East Valley, San Fernando, and West Valley)
Redwood Coast Regional CenterDel Norte, Humboldt, Lake, and Mendocino
Regional Center of East BayAlameda and Contra Costa
Regional Center of Orange CountyOrange County
San Andreas Regional CenterMonterey, San Benito, Santa Clara, and Santa Cruz
San Diego Regional CenterImperial and San Diego
San Gabriel/Pomona Regional CenterLos Angeles (El Monte, Glendora, Monrovia, and Pomona)
South Central Los Angeles Regional CenterLos Angeles (Compton, San Antonio, South, Southeast, and Southwest)
Tri-Counties Regional CenterSan Luis Obispo, Santa Barbara, and Ventura
Valley Mountain Regional CenterAmador, Calaveras, San Joaquin, Stanislaus, and Tuolumne
Westside Regional CenterLos Angeles (Inglewood and Santa Monica–West)​

Last modified date: 3/29/2024 3:37 PM