Stakeholder Engagement
This page has been created to serve as the single point of access for all stakeholder information. To receive relevant updates on department programs or new projects for which stakeholder input is desired, sign up for the
DHCS Stakeholder Announcements.
Do you want to get involved? Not sure where to start?
We’ll help you connect with groups that match your policy interests.
Background
DHCS is committed to effective stakeholder engagement. Together we can improve Medi-Cal and fulfill the vision of the Triple Aim of improving patient experience of care, health outcomes and reducing overall costs. Your input and participation is essential to help us achieve our mission, vision, and core values, to ensure that policy and operational decisions are developed with the best available information.
DHCS uses a multi-phase approach in evaluating and redeveloping stakeholder processes. Please read the
DHCS Stakeholder Engagement Initiative (PDF), which provides a summary of our efforts as well as a general overview of the actions taken by the department as part of this process.
Stakeholder Survey
DHCS launched the Stakeholder Engagement process with a Stakeholder Survey, administered from September 5-26, 2014, with 14 questions about ongoing and future DHCS stakeholder engagement efforts. The department received 139 responses, all of which have been reviewed and shared across the department. From those responses, the department gathered common themes of recommendations for areas of improvement. As a result, DHCS has implemented a department-wide protocol to implement best practices across all DHCS stakeholder groups. The initial series of changes include prompt calendaring of public stakeholder meetings on the external calendar, development of websites for all stakeholder efforts with agendas and meeting material, and posting meeting materials in advance. DHCS is planning additional changes to internal processes, such as standards for meeting summaries and action item follow-up, once we have consistently implemented these initial changes.
A Summary of Results and the complete survey responses with all comments can be accessed below.
DHCS commits to seek, receive and actively consider stakeholder recommendations while continuously improving a consistent feedback mechanism. We look forward to our continued work with stakeholders to help us continue improving the Medi-Cal program to best meet the needs of beneficiaries.