Login
Back to PASRR
How to Login to the Online PASRR System
The Online PASRR System is available here: Online PASRR System
PASRR Minimum Browser Settings
Online PASRR is compatible with the following browsers (Please note the PASRR System will not open in the Internet Explorer browser):
Desktop/Laptop Browser | Minimum
| Recommended
|
Google Chrome
| Version 88 | Version 91
|
For security purposes, please do not allow the browser to remember your password.
Having Issues with Login
Troubleshooting
- If you encounter an issue registering from the Microsoft invite email, please refer to the Microsoft Azure Registration Manual. If you require a new Microsoft email invite, please email the ITServiceDesk@dhcs.ca.gov for assistance (please note - the Microsoft invite does not have an expiration date).
- Please make sure you are using Microsoft Edge or Google Chrome browser. The Internet Explorer browser is not compatible with the PASRR system.
- Verify that you are signing into the correct Portal. Please make sure that the correct link is bookmarked.
- Sign in utilizing User name- email address, Password- the same one you use to sign into work computer/work email as PASRR is a Microsoft application.
- Verify your cache/cookies are cleared out (see directions below- Clear Internet Cache for Google Chrome).
- If you are still receiving an error message, please email the error message screenshot to the ITServiceDesk@dhcs.ca.gov.
Password Reset
We do not have the ability to reset your password. If you need to reset your password. Please follow these instructions:- Go to Portal
- Click “Login”
- Enter your e-mail address
- Click “forgot password” link
- If you receive an error message when trying to reset your password, please contact your facility’s IT Department and ask them to reset your “Microsoft Password.”
Multi-Factor Authentication (MFA)
During the sign-up process Approvers and Users will be asked to enter in their phone number for multi-factor authentication (MFA). MFA is a type of login (authentication) that, in addition to a User ID and password, requires another “factor” such as a security code. To comply with DHCS policy, most users will need to establish a second login “factor” commensurate with the level of access requested. We strongly recommend using a mobile phone number, either a work or personal cell phone number will work; avoid using the office landline.
MFA/Phone Number Change
If you need to update your Multi-Factor Authentication (MFA). Please follow these instructions:
- Go to Portal
- Click “Login”
- Enter your e-mail address, password, and current MFA
- Click on your initials in the top right hand corner
- Click “My Account”
- Click “Security Info”
- We recommend to enter a Cell Phone Number and Receive Code by Text option.
Instructions to Clear Internet Cache for Google Chrome:
- Open Google Chrome.
- Click the Tools menu (three dotted lines in the upper-right corner).
- Select Settings.
- Select Privacy and Security.
- Select Clear Browsing Data.
- Set the Time Range dropdown to “All Time.”
- Select Clear Data button.
- Close Google Chrome.
- Reopen Google Chrome.
- Go to the direct site link (Please do not use old shortcuts or saved favorites, they might not work)
For further assistance, please contact DHCS IT Service Desk.
Phone: (916) 440-7000 and select option 1
Support is available Monday through Friday from 7:30am – 5:30pm. Requests will not be processed after business hours, weekends, or state holidays