​Frequently Asked Questions for Medi-Cal Transportation Services

Medi-Cal Beneficiaries with Fee-For-Service (FFS)

How can I obtain NEMT?
If you need NEMT, please inform your medical provider who can prescribe NEMT and put you in touch with a transportation provider to coordinate your ride to and from your appointment(s). The San Diego Field Office can also assist. The San Diego Field Office may be reached at (858) 495-3666.

How can I obtain NMT?
If you have FFS Medi-Cal, please inform your doctor who may be able to put you in touch with a transportation provider. You can also go to the DHCS website for a list of approved transportation providers. The list will soon be available on the Medi-Cal transportation webpage. See DHCS Transportation Homepage.

Until a list of transportation providers is posted on the DHCS website, DHCS has developed a process to assist FFS Medi-Cal beneficiaries with their transportation needs. Beneficiaries or their designees may email DHCS-Benefits@dhcs.ca.gov requesting assistance if their provider is not able to arrange NMT. Please do NOT include personal information in your first email. DHCS staff will reply with a secure email asking for your information about the appointment. 

Will Medi-Cal reimburse me for gas/mileage?
Mileage reimbursement, gas cards, tokens, etc. are not covered benefits under FFS Medi-Cal. However, DHCS is exploring other options regarding the delivery of NMT services, which may include the use of a contractor, which will be subject to federal review and approval.

I have a monthly Share of Cost (SOC). Will that apply to NMT?
Yes. If you have a SOC, then your monthly SOC would also apply to NMT. Any payment you make for NMT will go toward paying down your monthly SOC.
 

Medi-Cal Beneficiaries with Managed Care

How can I obtain NEMT?
If you receive Medi-Cal through a managed care health plan (MCP), please contact your plan's member service department to request NEMT. You will also need a prescription from your doctor about your need for NEMT.

How can I obtain NMT?
If you receive Medi-Cal through a MCP, contact your plan's member service department to request NMT. Beneficiaries will need to verbally let their MCP know that there is no other way for them to get to their appointment.

Will Medi-Cal reimburse me for gas/mileage?
No. Medi-Cal does not reimburse beneficiaries who drive themselves to their appointments. MCPs may reimburse friends or family members of beneficiaries who drove the beneficiaries to their appointment. Some MCPs may require prior approval for reimbursement, so please first check with your MCP.

Additional Questions

Who can I contact if I have questions?
Providers may direct questions about billing to the Telephone Service Center at 1-800-541-5555. For Benefits-related questions, providers may direct inquiries to the DHCS-Benefits@dhcs.ca.gov mailbox.

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Last modified date: 10/25/2019 3:32 PM