​​Where to Get Help​

1. For General Information about Medi-Cal:
   
   Call Xerox Customer Service Unit at (800) 541-5555 (outside of California, please call 916-636-1980); or
   Call your county social services agency office
   
   
2. For Information About What Medical Services Medi-Cal Covers:
   
   Call Your Provider (your doctor, dentist, clinic, hospital, etc.)
   For Questions about Dental Services or Medi-Cal Dental Programs: (800) 322-6384
   
   
3. Prepaid Health Plans/Managed Care:
   
   To Enroll/Disenroll Call MAXIMUS, the State's Health Care Options Contractor: (800) 430-4263
   To File A "Plan Specific" Complaint call your specific Health Plan
   If You Are Not Satisfied, Call The State Office of The Ombudsman: (888) 452-8609
   
   
4. Medi-Cal Billing Problems:
   
   For Problems Or Questions Regarding Medical Bills, Call Xerox:(800) 541-5555 (outside of California, please call 916-636-1980)
   
   
5. Medi-Cal State Hearing:
   
   To file a request for a Medi-Cal State Hearing: Call the Public Inquiry and Response Unit at (800) 952-5253; For Hearing Impaired: TDD (800) 952-8349
   
   
6. Third Party Liability:
   
   Other Health Coverage Updates: (800) 541-5555 (outside of California, please call 916-636-1980)
   Casualty, Personal Injury, Probate, Estate, Liens, Workers’ Compensation, Overpayment Recovery: (916) 650-0490
   Health Insurance Billing and Coding, Premium Payment, Medicare Buy-in: (916) 650-0490
   
   
7. Medi-Cal Beneficiary Fraud and Abuse: (800) 822-6222
   
   
8. Provider Fraud and Elder Abuse complaint line: (800) 722-0432
   
   
9. SSA or SSI/SSP Information: 1 (800) 772-1213
   (For hearing impaired: TTY 1 (800) 325-0778
   
   
10. Other Health Program Numbers:
    
    For Healthy Families/Medi-Cal for Children application and/or information: (888) 747-1222
    Access for Infants and Mothers (AIM): (800) 433-2611
    Family Planning Services:(800) 942-1054
    Early and Periodic Screening Diagnosis and Treatment (EPSDT) Program: (800) 433-2611