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Where to Get Help
- For General Information about Medi-Cal:
Call Xerox Customer Service Unit at (800) 541-5555 (outside of California, please call (916) 636-1980); or
Call your
county social services agency office.
- For Information About What Medical Services Medi-Cal Covers:
Call Your Provider (your doctor, dentist, clinic, hospital, etc.)
For Questions about Dental Services or Medi-Cal Dental Programs: (800) 322-6384
- Prepaid Health Plans/Managed Care:
To Enroll/Disenroll Call MAXIMUS, the State's Health Care Options Contractor: (800) 430-4263
To File A "Plan Specific" Complaint call your specific Health Plan
If You Are Not Satisfied, Call The State Office of The Ombudsman: (888) 452-8609
- Medi-Cal Billing Problems:
For Problems Or Questions Regarding Medical Bills, Call Xerox: (800) 541-5555 (outside of California, please call 916-636-1980)
- Medi-Cal State Hearing:
To file a request for a Medi-Cal State Hearing: Call the Public Inquiry and Response Unit at (800) 952-5253; For Hearing Impaired: TDD (800) 952-8349
- Third Party Liability:
Other Health Coverage Updates: (800) 541-5555 (outside of California, please call (916) 636-1980)
Casualty, Personal Injury, Probate, Estate, Liens, Workers’ Compensation, Overpayment Recovery: (916) 650-0490
Health Insurance Billing and Coding, Premium Payment, Medicare Buy-in: (916) 650-0490
- Medi-Cal Beneficiary Fraud and Abuse: (800) 822-6222
- Provider Fraud and Elder Abuse complaint line: (800) 722-0432
- SSA or SSI/SSP Information: (800) 772-1213
(For hearing impaired: TTY (800) 325-0778
- Other Health Program Numbers:
For Healthy Families/Medi-Cal for Children application and/or information: (888) 747-1222
Access for Infants and Mothers (AIM): (800) 433-2611
Family Planning Services: (800) 942-1054
Early and Periodic Screening Diagnosis and Treatment (EPSDT) Program: (800) 433-2611
Last modified date:
4/4/2024 1:59 PM