​Community Care Hubs: Toolkit for Plans and CalAIM P​roviders 

In partnership with the Department of Health Care Services (DHCS) and the California Health Care Foundation (CHCF), Aurrera Health Group is developing a toolkit with guidance applicable to Managed Care Plans (MCPs) and “community care hub” organizations (“Hubs”). Hubs are entities that serve as intermediaries between Medi-Cal MCPs and community-based organizations (CBOs) that provide services to address health related social needs (HRSNs). 

The toolkit will include a series of distinct modules that will highlight opportunities, basic requirements, and considerations for MCPs and Hubs to operationalize contracting partnerships. Hubs centralize administrative and operational functions for Medi-Cal direct service provider organizations that address HRSNs. Hubs can facilitate connections between MCPs and networks of direct service provider organizations and individual providers, reducing the burden of contracting while integrating community perspectives and expertise in addressing HRSNs. Specific functions offered by Hubs may include, but a​re not limited to, centralized contracting, operational infrastructure, and training, and administrative functions such as claiming and billing. For more information about the current landscape of existing and emerging Hubs in Medi-Cal, please see the CHCF publication Exploring Emerging Medi-Cal Community Care Hubs. 

The modules do not include new policy but highlight existing guidance that is relevant to MCPs and Hubs interested in partnering for the administration and delivery of a host of Medi-Cal services including, but not limited to, Enhanced Care Management (ECM) and Community Supports, Community Health Worker (CHW), and Doula services.