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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Medi-Cal Dental Managed Care 

Return to the Medi-Cal Dental Program Homepage​

The Department of Health Care Services (DHCS) is responsible for providing dental services to eligible Medi-Cal beneficiaries, and offers services through two delivery systems, Dental Fee-For-Service (FFS) and Dental Managed Care (DMC). Dental FFS was the exclusive and original delivery system offered in California’s 58 counties. However, in 1995, pursuant to a state law change, DHCS implemented DMC to explore the effectiveness of DMC as a delivery system of dental services. The DMC delivery model currently operates in two of the state’s 58 counties, Sacramento and Los Angeles. In Sacramento County, DMC enrollment is mandatory, with few exceptions. In Los Angeles County, a beneficiary must opt-in to participate in the DMC program.
 
The Department contracts with three Geographic Managed Care (GMC) Plans in Sacramento County, and three Prepaid Health Plans (PHP) in Los Angeles County that provide dental services to Medi-Cal beneficiaries. All Medi-Cal DMC plans are licensed by the State of California, Department of Managed Health Care, pursuant to the Knox-Keene Health Care Service Plan Act of 1975. Medi-Cal DMC beneficiaries receive dental services from providers within the plan's provider network. DMC covered dental services are the same services provided under the Dental Fee-for-Service (FFS) Program.
 
For information or inquires regarding a specific GMC and/or PHP dental plan, please call the Plan's toll-free number listed on the Managed Care Plan Directory webpage. For more information on Medi-Cal Dental Healthcare options, please visit the Medi-Cal Managed Care Health Care Options webpage.
 
For information regarding the Dental Managed Care Directed Payment program, please visit the Directed Payments webpage.

X12 274 x109 Health Care Provider Directory Project

Information regarding the 274 Health Care Provider Directory Project is available below:
 
Kick-off Meeting PPT (Last update: October 23, 2018)
274 Workgroup Meeting #2 (Last update: November 6, 2018)

Contracts and All P​lan Letters  

Information regarding DMC contracts and All Plan Letters are available on the DMC Contracts and All Plan Letters webpage. 

Reports

Performance Measures 

To view dental performance measure and data reports, please visit the Dental Data Reports webpage.​

​​​Rep​​orts to the Legislature

DMC Report to the Legislature for 2020 Activities (Submitted August 2021)​
DMC Report to the Legislature for 2019 Activities (Submitted June 2020)
DMC Report to the Legislature for 2018 Activities (Submitted June 2019)
DMC Report to the Legislature for 2017 Activities (Submitted August 2018)
DMC Report to the Legislature for 2016 Activities (Submitted July 2017) 

Beneficiary Dental Exception (BDE) Reports

 To view BDE reports, please visit the BDE webpage.

Plan Accreditation Reports

Note: 42 CFR 438.332 requires state Medicaid agencies to make the accreditation status for each contracted managed care plan available on their website. In accordance with this requirement, DHCS notes that none of the Dental Managed Care plans have been accredited for their Medi-Cal lines of business with a private independent accrediting entity.

Audit Reports

​2023

DMC PlanAudit DatesAudit ReportCAP and DHCS Response


Health Net of California, Inc.


6/5/2023 – 6/16/2023


2023 Audit Report​​
April 12, 2024
Plan Response with CAP​


May 10, 2024
DHCS Response to CAP​​​​
​Liberty Dental Plan of Califonia, Inc.
​​11/27/2023 - 12/8/2023
​​2023 Audit Report​
March 13, 2024
DHCS Response to CAP​​

2022

DMC PlanAudit DatesAudit ReportCAP and DHCS Response
Access Dental Plan2/6/2023 – 2/17/20232022 Audit Report
Not Available
Health Net of California, Inc.3/21/2022 – 4/1/20222022 Audit Report​
Not Available​​


Liberty Dental Plan of California, Inc.


8/8/2022 – 8/19/2022


2022 Audit Report​

March 3, 2023:
Plan Response with CAP​​

December 22, 2023:
DHCS Response to CAP​

2021​

​DMC Plan
​Audit Dates
​Audit Report
​CAP and DHCS Response


​Access Dental Plan

​​11/1/2021 - 11/12/2021 & 
12/13/2021 - 12/21/2021


​2021 Audit Report
​November 28, 2022:
Plan Response with CAP

December 22, 2023:
DHCS Response to CAP​



​Health Net of California, Inc.


​4/26/2021 - 5/7/2021


​2021 Audit Report​
October 15, 2021:
Plan Response with CAP​


December 21, 2023:
DHCS Response to CAP​



​Liberty Dental Plan of California, Inc.


​7/6/2021 - 7/16/2021


​2021 Audit Report​
December 29, 2021:
Plan Response with CAP

November 22, 2023:
DHCS Response to CAP​

2020

​DMC Plan
​Audit Dates
​Audit Report
​CAP and DHCS Response


​Access Dental Plan


​2/24/2020 - 2/28/2020


​2020 Audit Report
August 12, 2020:
Plan Response with CAP​


December 16, 2020:
DHCS Response to CAP​



​Health Net of California, Inc.


​3/16/2020 - 3/19/2020


​2020 Audit Report​
​August 12, 2020:
Plan Response with CAP​


September 24, 2020:
DHCS Response to CAP​

Please note: the Department is in the process of updating all Plan Responses.

​DMC Plan Deliverable Deficiencies

DMC PlanNotice of Deficiency Date
Notice of Deficiency
CAP and DHCS Response








Access Dental Plan








June 30, 2023









Call Center Report​
July 24, 2023:
Plan Response with CAP​


August 18, 2023:
DHCS Response to CAP​


August 25, 2023:
Plan Response with CAP​


September 25, 2023:
DHCS Response to CAP​


October 4, 2023:
Plan Response with CAP​


October 26, 2023:
DHCS Response to CAP​









Access Dental Plan








June 30, 2023










July 27, 2023:
Plan Response with CAP​


August 18, 2023:
DHCS Response to CAP​


September 1, 2023:
Plan Response with CAP​


September 29, 2023:
DHCS Response to CAP​


October 13, 2023:
Plan Response with CAP​


November 14, 2023:
DHCS Response to CAP​


Child Dental Satisfacti​on Survey Reports 

2022

DMC Plan
Survey DateSurvey ReportSurvey Response
Access Dental PlanJanuary 2023

​2022 CAHPS Survey​

 
September 6, 2023:
Plan Response
Health Net of California, Inc.January 2023
​2022 CAHPS Survey​
January 5, 2024:
Plan Response​

Liberty Dental Plan of California, Inc.January 2023
2022 CAHPS Survey​
April 1, 2021:
Plan Response​

2021

DMC PlanSurvey DateSurvey ReportSurvey Response
Access Dental PlanDecember 2021
 2021 CAHPS Survey
September 6, 2023:
Plan Response
Health Net of California, Inc.December 2021
 2021 CAHPS Survey
January 5, 2024:
Plan Response​

Liberty Dental Plan of California, Inc.December 2021
 2021 CAHPS Survey​
April 1, 2021:
Plan Response

​​2020

DMC Plan
Survey DateSurvey ReportSurvey Response
Access Dental PlanJanuary 2021 2020 CAHPS Survey
September 6, 2023:
Plan Response
Health Net of California, Inc.January 2021 2020 CAHPS Survey
January 5, 2024:
Plan Response​

Liberty Dental Plan of California, Inc.January 2021 2020 CAHPS Survey​
April 1, 2021:
Plan Response​

​​​2019​

​DMC Plan
Survey DateSurvey ReportSurvey Response
Access Dental PlanJanuary 20202019 CAHPS SurveyNot Available
Health Net of California, Inc.January 20202019 CAHPS SurveyNot Available
Liberty Dental Plan of California, Inc.January 20202019 CAHPS Survey​Not Available

2018

DMC PlanSurvey DateSurvey ReportSurvey Response
Access Dental PlanOctober 20182018 CAHPS SurveyNot Available
Health Net of California, Inc.October 20182018 CAHPS SurveyNot Available
Liberty Dental Plan of California, Inc.October 20182018 CAHPS Survey​Not Available

2017

DMC PlanSurvey DateSurvey ReportSurvey Response
Access Dental PlanOctober 20172017 CAHPS SurveyNot Available
Health Net of California, Inc.October 20172017 CAHPS SurveyNot Available
Liberty Dental Plan of California, Inc.October 20172017 CAHPS Survey​Not Available


Please note: the Department is in the process of updating all Plan Responses.

Survey Reports

2020

DMC PlanSurvey DatesSurvey Report
Access Dental Plan2/19/2019 – 2/21/20192020 DMHC Survey Report
Health Net of California, Inc.2/5/2019 – 2/7/20192020 DMHC Survey Report

2019

DMC PlanSurvey DatesSurvey Report
Liberty Dental Plan of California, Inc.3/28/20182019 DMHC Survey Report

​2016

DMC PlanSurvey DatesSurvey Report
Access Dental Plan3/29/2016 – 3/31/20162016 DMHC Survey Report
Health Net of California, Inc.23/23/2016 – 3/25/20162016 DMHC Survey Report​

2014

DMC PlanSurvey DatesSurvey Report
Liberty Dental Plan of California, Inc.1/14/2014 – 1/17/20142014 DMHC Survey Report


Please visit the Department of Managed Health Care (DMHC) website to view Financial Examination Reports.

Network Certification

 To view the Annual Network Certification report, please visit the Network Adequacy webpage.

External Quality Review

​To view the 2020-2021 Medi-Cal Dental Managed Care External Quality Review Technical Report, please visit the Medi-Cal Managed Care Quality Improvement Reports webpage.​

​Stakeholder Engagement

Waiver Resources

Last modified date: 5/22/2024 2:50 PM