Contact Us – Online Inquiries
Online Inquiry Link:
You must be an authorized party to receive the Medi-Cal member's information through the Online Inquiry Status Request Form links. Authorized parties include the Medi-Cal member or member's attorney, a first or third party insurance company, or member's personal representative.
Upon receiving your inquiry, DHCS will send a secure email response within one business day.
Note: The Medi-Cal ID/Client Index Number Request Form is no longer available. You can now provide the Medi-Cal member's Social Security Number or Medi-Cal ID number on the Report a New Case
form to report a new case.
Telephone Assistance:
You can call our Phone Support Unit to speak with a live representative at (916) 445-9891.
Hours of operation: Monday through Friday, from 8:00 a.m. to 5:00 p.m., and closed from 12:00 p.m. to 1:00 p.m.
Closed on weekends and state holidays.
Related Information and Links:
- You can visit the Personal Injury Program webpage for information about the lien process, processing timeframes, and the required information for DHCS to prepare and send the Medi-Cal lien.
- You can visit the Division's Electronic Funds Transfer Payments (EFT) webpage for more information about EFT payments and options.
- You can visit the Personal Injury's Frequently Asked Questions webpage to find answers for our most frequently asked questions.
- You can visit the Working Disabled Program webpage for additional information on the 250% WDP.
