​Online Inquiries  

Getting Started

You must be an authorized party to receive specific Medi-Cal Member information through the Online Inquiry Forms; such as a Medi-Cal member, Medi-Cal Member's Attorney, or a first or third party insurance company.

Common inquiries that can be addressed through our Online Inquiry Forms are:

• Request for Medi-Cal Member's Client Index Number (CIN).
• Check the status on an existing case.
• 250% Working Disabled Program (250% WDP) payment verification, premium payment waiver due to COVID-19, and Electronic Funds Transfer assistance.

We will respond to your inquiry by secure email within 24 hours.

Online Inquiry Forms Links

• To request Medi-Cal Member's Client Index Number (CIN), complete the Medi-Cal Member Client Index Number Request.
• To request status on an existing case, complete the Third Party Liability Case Status Request.
• To request information on the 250% WDP, complete the WDP Inquiry Form.

Related Links

• For other Personal Injury or Worker's Compensation Online forms such as submitting a new case and case updates visit the Personal Injury/ Workers' Compensation Online Forms Webpage.
• For more information about Electronic Funds Transfer payment option, visit the Medi-Cal Third Party and Liability Webpage.
• For additional information, please visit the Frequently Asked Questions for Personal Injury Program Webpage.
• For other information on the 250% WDP, please visit the Working Disabled Webpage.

Contact Us

• For any other inquiries please contact the Phone Support Unit at (916) 445-9891
• Hours of operation: Monday through Friday - 8:00 a.m. to 5:00 p.m., closed from 12:00 p.m. to 1:00 p.m.
• Closed on weekends and State Holidays