​​​​​​​​​​​​​​Department of Health Care Services Contacts

​​
Need assistance with Medi-Cal programs and services, filing a complaint, or have a question about Medi-Cal? Call or email the Ombudsman.
 

Below you  will find the phone number, e-mail, and mailing address for programs and divisions within DHCS:

 
 
A-Z Program​​ NamePhone / emailMailing Address​​
American Indian Maternal Support Services (916) 650-6579
​P.O. Box 997413, MS 8502
Sacramento, CA 95899-7413
​Assisted Living Waiver​(916) 552-9105​P.O. Box 997437, MS 0018
Sacramento, CA 95899-7437

​Audits & Investigations

​(916) 440-7550

(800) 822-6222

fraud@dhcs.ca.gov

P.O. Box 997413, MS 2000​
​Benefitsmedi-cal.benefits@dhcs.ca.gov

​Benefits Identification Card (BIC)

  • Did you lose your BIC?
  • Was your BIC stolen?
  • Perhaps, you never received your BIC.
Local County Offices
  • Request CCS Numbered Letters

Local CCS County Offices
iscdwebpageinquiries@dhcs.ca.gov

​California Medicaid Management Information Systems (CA-MMIS) Operations

Beneficiary questions on:

  • Medi-Cal Eligibility
  • Benefits
  • Benefits Identification Card

Provider questions on:

  • Medi-Cal claims
  • Provider Enrollment
  • Diagnosis/Procedure Codes
  • Problems with Medi-Cal Website

Beneficiaries:

  • Telephone Service Center: (800) 541-5555
  • Medi-Cal Out-of-Pocket Expense Reimbursement (Conlan):
    (916) 403-2007
  • Hearing Impaired (TTY): (866) 784-2595

Providers:

  • Telephone Service Center: (800) 541-5555
  • Provider-Telecommunications Network (PTN): (800) 786-4346
  • Out-of-State Provider Support: (916) 636-1960
  • Small Provider Billing Assistance: (916) 636-1275
  • Hearing Impaired (TTY): (800) 541-5555 Opt 1. Opt. 1 Opt. 7
Beneficiaries:
California Department of Health Care Services/Beneficiary Services Center
P.O. Box 138008
Sacramento, CA 95813-8008
 
Providers:
CA-MMIS Fiscal Intermediary
P.O. Box 13029
Sacramento, CA 95813-4029

California MMIS FI, Out-of-State Unit
P.O. Box 15507
Sacramento, CA 95852-1507

California MMIS FI, SPBU
P.O. Box 13077
Sacramento, CA 95813-4077
​Change Address (or income, name, or employment)Local County Offices
Local CHDP County Offices Local CHDP ​County Offices
Children's Medical Services (CMS)
CMS Contact Listing  ​​CMS Contact Listing

Clinical Assurance

​(916) 552-9100
​P.O. Box 997419, MS 4500​
Sacramento, CA 95899-7419
​County Mental Health Plan Information
​(916) 449-5770
​P.O. Box 997413, MS 8502
Sacramento, CA 95899-7413
​(916) 713-8200
​P.O. Box 997413, MS 0021
Sacramento, CA 95899-7413
Driving Under the Influence

​(916) 322-2964
duiproviders@dhcs.ca.gov

​P.O. Box 997413, MS 2602
Sacramento, CA 95899-7413
Medi-Cal Dental Program​

Beneficiaries:

  • Telephone Service Center: (800) 322-6384
  • Hearing Impaired (TTY): (800) 735-2922
 
Providers:
Telephone Service Center: (800) 423-0507
 
Patient Eligibility: (800) 456-2387
POS/Internet Help Desk: (800) 541-5555
(outside of California, please call (916) 636-1980)

 
Hearing Impaired (TTY):
(800) 735-2922

Beneficiaries:

P.O. Box 15539
Sacramento, CA 95852-1539
 
Providers:
P.O. Box 15609
Sacramento, CA 95852-0609
​Diagnosis Related Group Hospital Inpatient Payment Methodologydrg@dhcs.ca.gov
​Director's Office
P.O. Box 997413, MS 0000
Sacramento, CA 95899-7413

epsdt@dhcs.ca.gov

​P.O. Box 60172
Los Angeles, CA 90060-0172

Fiscal Forecasting Division

​(916) 440-7525
​P.O. Box 997413, MS 1200
Sacramento, CA 95899-7413 ​
​Form 1095-B Proof of Health Coverage

​(844) 253-0883
Local County Offices

General questions:
(916) 552-9105 and make the following selections:
  • First, select Option 2 for GHPP
  • Next, select Option 2 for Eligibility

ghppeligibility@dhcs.ca.gov

Applications and renewals: 
Fax: (916) 440-5762
 
Service Authorization Requests (SARs)
(SARs) 
(916) 552-9100
Fax: (916) 440-5318
 
Questions about SAR status:
​P.O. Box 997413, MS 8100
Sacramento, CA 95899-7413
Health Insurance Portability and Accountability Act (HIPAA)

(916) 552-9444
hipaateam@dhcs.ca.gov

​P.O. Box 997413, MS 4721
Sacramento, CA 95899-7413

Health Care Program for Children in Foster Care

​(916) 327-1400
​P.O. Box 997413, MS 8100
Sacramento, CA 95899-7413 ​
​(916) 327-1400
​P.O. Box 997413, MS 8100
Sacramento, CA 95899-7413
​Hospital Presumptive Eligibility Programdhcshospitalpe@dhcs.ca.gov
​(916) 449-5770
​P.O. Box 997413, MS 8502
Sacramento, CA 95899-7413
Legislative and Governmental Affairs

​(916) 440-7500
​P.O. Box 997413, MS 0006
Sacramento, CA 95899-7413
​​Medi-Cal Access Program
​(800) 433-2611​
​P.O. Box 15559
Sacramento, CA 95852-0559​

​Medi-Cal Eligibility Division

  • Eligibility, annual renewals

​(800) 541-5555
medi-calnow@dhcs.ca.gov

​P.O. Box 997417, MS 4607
Sacramento, CA 95899-7417

​(916) 449-5000
​P.O. Box 997413, MS 4400
Sacramento, CA 95899-7413

​Medi-Cal Managed Care Ombudsman

  • Helps with urgent enrollment and disenrollment issues
  • Connects you with the right person/department to help you resolve a problem
  • Connects your with local resources in your county you can help you
  • Connects you with patients rights services
  • Helps you cancel health plan coverage
​(888) 452-8609
mmcdombudsmanoffice@dhcs.ca.gov
​Mental Health Services (Individuals)​(916) 322-7445

​1501 Capitol Avenue, MS 4000
P.O. Box 997413
Sacramento, CA 95899-7413

Mental Health Ombudsman
​(800) 896-4042
mhombudsman@dhcs.ca.gov

​(916) 322-5794

or (877) 388-5301

nhsp3@dhcs.ca.gov

P.O. Box 997413, MS 8103
Sacramento, CA 95899-7413
​Office of Civil Rights
​(916) 440-7370
civilrights@dhcs.ca.gov​
Office of Civil Rights​
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413

Office of Communications

  • Stakeholder communications, press releases, and fact sheets
​​(916) 440-7660​
​Media Services:
P.O. Box 997413, MS 0025
Sacramento, CA 95899-7413

Office of Family Planning​

(916) 650-0414

Fax: (916) 650-0454
fampact@dhcs.ca.gov

 

Department of Health Care Services
Office of Family Planning
P.O. Box 997413, MS 8400
Sacramento, CA 95899-7413​

Pediatric Day Health Care (PDHC)

​(855) 347-9227
Fax: (916) 440-5758
​P.O. Box 60172
Los Angeles, CA 90060-0172
​Presumptive Eligibility for Pregnant Womenpe@dhcs.ca.gov
​Pre-Admission Screening and Resident Reviewitservicedesk@dhcs.ca.gov
​(916) 449-5770
​P.O. Box 997413, MS 8502
Sacramento, CA 95899-7413
​Provider Enrollment​(916) 323-1945
​Public Records Act Desk ​DHCS PRA Portal​DHCS Legal Services
ATTN: PRA Request
P.O. Box 997413, MS 0012
Sacramento, CA 95899-7413
​​P.O. Box 997413, MS 0015
Sacramento, CA 95899-7413
​Request for Medical Recordsprivacyofficer@dhcs.ca.gov
Small Business/Disabled Veteran Business Enterprise (SB/DVBE) Advocate
(916) 552-9525
P.O. Box 997413, MS 4200
Sacramento, CA 95899-7413

 
​(916) 449-5770
​P.O. Box 997413, MS 8502
Sacramento, CA 95899-7413
​Subpoena Desksubpoenadesk@dhcs.ca.gov
Substance Use Disorder Services​
(877) 685-8333
​1501 Capitol Avenue, MS 4000
P.O. Box 997413
Sacramento, CA 95899-7413
​Suspended & Ineligible Provider List (Medi-Cal)dhcsmandatorysuspensionsdesk@dhcs.ca.gov

​Transportation

  • Non-emergency medical transportation (NEMT), nonmedical transportation (NMT)
dhcsnmt@dhcs.ca.gov
Third Party Liability and Recovery Division: Including - Personal Injury, Estate Recovery, Class Action, Medical Malpractice, Workers' Compensation, Provider Overpayments Program, Special Needs Trust, Health Insurance Premium Payment, Other Health Coverage, Working Disabled Program, Quality Assurance Fee Program

​(916) 650-0490
dhcs-tplrd.general@dhcs.ca.gov

​P.O. Box 997425, MS 4720
Sacramento, CA 95899-7425
​Verification of Employment (Human Resources Branch)hrdmailbox@dhcs.ca.gov
 
Did you find a broken link, outdated information, or any other technical issue on the DHCS​ website? Email us at contactus@dhcs.ca.gov​.​​


​​​
Last modified date: 11/4/2021 10:15 AM