​​​​​Beneficiary Notifications, Appeals And Protections​​

The work group will make recommendations on the enrollment process for the Duals demonstration including specific text and design principles for beneficiary notices. The work group will also provide feedback on a coordinated appeals and grievance procedures in order to ensure a more coordinated process, while maintaining beneficiary protections. 

For updated information on all work groups please go to the CalDuals webpage.

​​Past Meetings

Meeting 1: Thursday, April 12, 2 to 4 pm​​

• Agenda
• State/Federal Regulations Matrix
• Accessible, large format version: State/Federal Regulations
• Meeting Minutes

Meeting 2: Wednesday, April 25, 1 to 3pm, Via Phone​

• Agenda
• Grievance Chart (description, large format)
• Grievance Chart
• Due Process Principles
• List of work group registrants
• Meeting Summary 

Meeting 3: Thursday, May 10, 1 to 3pm, Via Phone​​

• Agenda
• Draft Duals Notification Strategy
• Draft Duals Enrollment Policy
• Draft Notice Matrix
• Meeting Summary

Meeting 4: Thursday, May 24, 1 to 3pm, Via Phone​​​

• Agenda
• Enrollment Flow Chart
• List of issues raised by work group participants
• Meeting Minutes 

Meeting 5: Thursday, June 7, 1 to 3pm, Via Phone​

• Agenda
• Passive Enrollment Flow Chart
• Meeting Summary

Meeting 6: Thursday, June 21, 1 to 3pm, Via Phone​

• Meeting 6 Agenda
• Duals Outreach Plan
• California Duals Demonstration Notification Strategy Draft Planning Document
• Meeting Summary 
  

 Meeting 7: Tuesday, August 7, 3 to 4:30pm, Via Phone​

• ​Dual Eligible Demonstration Stakeholder Workgroups webpage
• Dual Eligible Demonstration webpage